Network Infrastructure Engineer Tier 2 - Petoskey, MI

{
  "content_hash": "1d1b7bfb6dae724bb630915a90a75cf29ce37b2fcc1508fba57acd64f781b0d8",
  "source_hash": "b343b9a5948f7c2865c2c0e08341433d2ea342701c9602978cf81fe469df10f4",
  "last_changed_at": "2026-06-09T10:22:49.348Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Petoskey - Petoskey, MI; Petoskey, MI, USA",
    "city": "Byron Center",
    "region": "MI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 31,
  "salary_min": 28,
  "inferred_at": "2026-06-20T10:06:08.900Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Petoskey - Petoskey, MI; Petoskey, MI, USA",
      "city": "Byron Center",
      "region": "MI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Byron Center",
    "jobId": 162549,
    "level": "",
    "endDate": "",
    "legalId": 4184,
    "isHotJob": true,
    "jobShift": "",
    "jobTitle": "Network Infrastructure Engineer Tier 2 - Petoskey, MI",
    "location": "Petoskey - Petoskey, MI",
    "startDate": "",
    "clientCode": "0QY85",
    "remoteType": "",
    "description": "<h3 style=\"margin-top:8px; margin-bottom:8px\"><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#5b2087\">Network Infrastructure Engineer &ndash; Tier 2</span></span></span></h3>\r\n\r\n<h3 style=\"margin-top:8px; margin-bottom:8px\"><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#5b2087\">Overview</span></span></span></h3>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">As a Network Infrastructure Engineer - Tier 2 at Surf Internet, you will support the maintenance and management of our fiber optic and wireless network infrastructures. Your primary responsibilities include assisting with network service operations, focusing on fiber optic troubleshooting, smart hands triage, and resolving network issues under guidance. Your role is essential in helping deliver reliable internet services to residential and commercial customers.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><u><span style=\"font-size:11.0pt\">Reports To:</span></u></b><span style=\"font-size:11.0pt\">&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wireless Infrastructure Manager</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"margin-left:144px; text-indent:-1.5in\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><u><span style=\"font-size:11.0pt\">Department:</span></u></b><span style=\"font-size:11.0pt\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Network Operations</span></span></span></p>\r\n\r\n<p style=\"margin-left:144px; text-indent:-1.5in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:144px; text-indent:-1.5in\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><u><span style=\"font-size:11.0pt\">Job Status:</span></u></b><span style=\"font-size:11.0pt\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Non-Exempt</span></span></span></p>\r\n\r\n<p style=\"margin-left:144px; text-indent:-1.5in\">&nbsp;</p>\r\n\r\n<h3 style=\"margin-top:8px; margin-bottom:8px\"><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#5b2087\">Responsibilities:</span></span></span></h3>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Issue and Ticket Management:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Assist in managing service tickets related to outages and technical problems, supporting rapid diagnosis and resolution of fiber optic and wireless network issues to minimize downtime.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Repairs and Troubleshooting:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Perform troubleshooting and repairs for fiber optic and wireless networks, including after-hours support under supervision.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Assist with OTDR and splicing techniques (single and ribbon) to address fiber optic issues.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Provide smart hands triage, supporting on-site network equipment installations, configurations, and troubleshooting as directed.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Documentation and Reporting:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Maintain accurate records of network configurations, maintenance activities, and repair logs with guidance.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Contribute to reports on network issues, actions taken, and resolution outcomes, emphasizing fiber optic troubleshooting.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Customer Interaction and Support:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Communicate with customers to provide updates on network status and outage resolutions, ensuring clarity and professionalism.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Collaboration and Coordination:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Work closely with team members and other departments under supervision to resolve network issues and support improvements in fiber optic infrastructure.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Participate in team meetings and contribute to collaborative efforts.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Compliance and Safety:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Adhere to company policies, industry regulations, and safety standards, including 100% tower attachment when working above 6 feet.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Follow operational procedures and best practices in all network-related activities.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Skills and Competencies:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Basic knowledge of fiber optic and wireless network maintenance, with familiarity in splicing, OTDR, and smart hands triage.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Understanding of LAN/WAN troubleshooting, networking protocols, and routing (e.g., routers, Adtran systems).</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Introductory knowledge of Radio Frequency (RF) and fiber optic terminology/technology.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Strong problem-solving skills with attention to detail.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Effective communication skills for internal coordination and customer interactions.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Ability to work under supervision, handle basic emergency situations, and troubleshoot network systems methodically.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Familiarity with Networking and Windows environments.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Work Hours and Availability:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Regular working hours with flexibility for after-hours shifts, weekends, and on-call duties as part of a rotating schedule for emergency support.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Willingness to travel for short periods (1-2 days) when required.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Support and Development:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\">Access to ongoing professional development and training to build skills in fiber optic troubleshooting, smart hands triage, and network infrastructure management.</span></span></span></span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Telecommunications",
    "salaryRange": "$28.00 - $31.00 Hourly",
    "socialMedia": {
      "xLink": null,
      "emailLink": null,
      "facebookLink": null,
      "linkedInLink": null
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Network Infrastructure Engineer Tier 2 - Petoskey, MI\",\"identifier\":\"J0QY85162549\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A66D4549B48740852D110830E9085D10/jobs/162549\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A66D4549B48740852D110830E9085D10\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":28,\"maxValue\":31,\"unitText\":\"\"}},\"datePosted\":\"2026-05-14\",\"description\":\"Job DetailsJob Location: Petoskey - Petoskey, MIPosition Type: Full TimeEducation Level: High SchoolSalary Range: $28.00 - $31.00 HourlyTravel Percentage: Road WarriorJob Category: TelecommunicationsNetwork Infrastructure Engineer &ndash; Tier 2\\r\\n\\r\\nOverview\\r\\n\\r\\nAs a Network Infrastructure Engineer - Tier 2 at Surf Internet, you will support the maintenance and management of our fiber optic and wireless network infrastructures. Your primary responsibilities include assisting with network service operations, focusing on fiber optic troubleshooting, smart hands triage, and resolving network issues under guidance. Your role is essential in helping deliver reliable internet services to residential and commercial customers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReports To:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wireless Infrastructure Manager\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Network Operations\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Non-Exempt\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\nIssue and Ticket Management:\\r\\n\\r\\n\\r\\n\\tAssist in managing service tickets related to outages and technical problems, supporting rapid diagnosis and resolution of fiber optic and wireless network issues to minimize downtime.\\r\\n\\r\\n\\r\\nRepairs and Troubleshooting:\\r\\n\\r\\n\\r\\n\\tPerform troubleshooting and repairs for fiber optic and wireless networks, including after-hours support under supervision.\\r\\n\\tAssist with OTDR and splicing techniques (single and ribbon) to address fiber optic issues.\\r\\n\\tProvide smart hands triage, supporting on-site network equipment installations, configurations, and troubleshooting as directed.\\r\\n\\r\\n\\r\\nDocumentation and Reporting:\\r\\n\\r\\n\\r\\n\\tMaintain accurate records of network configurations, maintenance activities, and repair logs with guidance.\\r\\n\\tContribute to reports on network issues, actions taken, and resolution outcomes, emphasizing fiber optic troubleshooting.\\r\\n\\r\\n\\r\\nCustomer Interaction and Support:\\r\\n\\r\\n\\r\\n\\tCommunicate with customers to provide updates on network status and outage resolutions, ensuring clarity and professionalism.\\r\\n\\r\\n\\r\\nCollaboration and Coordination:\\r\\n\\r\\n\\r\\n\\tWork closely with team members and other departments under supervision to resolve network issues and support improvements in fiber optic infrastructure.\\r\\n\\tParticipate in team meetings and contribute to collaborative efforts.\\r\\n\\r\\n\\r\\nCompliance and Safety:\\r\\n\\r\\n\\r\\n\\tAdhere to company policies, industry regulations, and safety standards, including 100% tower attachment when working above 6 feet.\\r\\n\\tFollow operational procedures and best practices in all network-related activities.\\r\\n\\r\\n\\r\\nSkills and Competencies:\\r\\n\\r\\n\\r\\n\\tBasic knowledge of fiber optic and wireless network maintenance, with familiarity in splicing, OTDR, and smart hands triage.\\r\\n\\tUnderstanding of LAN/WAN troubleshooting, networking protocols, and routing (e.g., routers, Adtran systems).\\r\\n\\tIntroductory knowledge of Radio Frequency (RF) and fiber optic terminology/technology.\\r\\n\\tStrong problem-solving skills with attention to detail.\\r\\n\\tEffective communication skills for internal coordination and customer interactions.\\r\\n\\tAbility to work under supervision, handle basic emergency situations, and troubleshoot network systems methodically.\\r\\n\\tFamiliarity with Networking and Windows environments.\\r\\n\\r\\n\\r\\nWork Hours and Availability:\\r\\n\\r\\n\\r\\n\\tRegular working hours with flexibility for after-hours shifts, weekends, and on-call duties as part of a rotating schedule for emergency support.\\r\\n\\tWillingness to travel for short periods (1-2 days) when required.\\r\\n\\r\\n\\r\\nSupport and Development:\\r\\n\\r\\n\\r\\n\\tAccess to ongoing professional development and training to build skills in fiber optic troubleshooting, smart hands triage, and network infrastructure management.\\r\\n\\r\\nQualificationsQualifications:\\r\\n\\r\\n\\r\\n\\t1+ years of experience in an IT role, with fiber optic experience preferred.\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tAbility to work in challenging environments (e.g., rain, snow, extreme heat/cold) and lift up to 75 lbs.\\r\\n\\tAvailability for on-call duties and occasional travel as needed.\\r\\n\\tBasic proficiency in Networking and Windows.\\r\\n\\tAbility to work under supervision with clear instructions.\\r\\n\\r\\n\",\"responsibilities\":\"Network Infrastructure Engineer &ndash; Tier 2\\r\\n\\r\\nOverview\\r\\n\\r\\nAs a Network Infrastructure Engineer - Tier 2 at Surf Internet, you will support the maintenance and management of our fiber optic and wireless network infrastructures. Your primary responsibilities include assisting with network service operations, focusing on fiber optic troubleshooting, smart hands triage, and resolving network issues under guidance. Your role is essential in helping deliver reliable internet services to residential and commercial customers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReports To:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wireless Infrastructure Manager\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Network Operations\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Non-Exempt\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\nIssue and Ticket Management:\\r\\n\\r\\n\\r\\n\\tAssist in managing service tickets related to outages and technical problems, supporting rapid diagnosis and resolution of fiber optic and wireless network issues to minimize downtime.\\r\\n\\r\\n\\r\\nRepairs and Troubleshooting:\\r\\n\\r\\n\\r\\n\\tPerform troubleshooting and repairs for fiber optic and wireless networks, including after-hours support under supervision.\\r\\n\\tAssist with OTDR and splicing techniques (single and ribbon) to address fiber optic issues.\\r\\n\\tProvide smart hands triage, supporting on-site network equipment installations, configurations, and troubleshooting as directed.\\r\\n\\r\\n\\r\\nDocumentation and Reporting:\\r\\n\\r\\n\\r\\n\\tMaintain accurate records of network configurations, maintenance activities, and repair logs with guidance.\\r\\n\\tContribute to reports on network issues, actions taken, and resolution outcomes, emphasizing fiber optic troubleshooting.\\r\\n\\r\\n\\r\\nCustomer Interaction and Support:\\r\\n\\r\\n\\r\\n\\tCommunicate with customers to provide updates on network status and outage resolutions, ensuring clarity and professionalism.\\r\\n\\r\\n\\r\\nCollaboration and Coordination:\\r\\n\\r\\n\\r\\n\\tWork closely with team members and other departments under supervision to resolve network issues and support improvements in fiber optic infrastructure.\\r\\n\\tParticipate in team meetings and contribute to collaborative efforts.\\r\\n\\r\\n\\r\\nCompliance and Safety:\\r\\n\\r\\n\\r\\n\\tAdhere to company policies, industry regulations, and safety standards, including 100% tower attachment when working above 6 feet.\\r\\n\\tFollow operational procedures and best practices in all network-related activities.\\r\\n\\r\\n\\r\\nSkills and Competencies:\\r\\n\\r\\n\\r\\n\\tBasic knowledge of fiber optic and wireless network maintenance, with familiarity in splicing, OTDR, and smart hands triage.\\r\\n\\tUnderstanding of LAN/WAN troubleshooting, networking protocols, and routing (e.g., routers, Adtran systems).\\r\\n\\tIntroductory knowledge of Radio Frequency (RF) and fiber optic terminology/technology.\\r\\n\\tStrong problem-solving skills with attention to detail.\\r\\n\\tEffective communication skills for internal coordination and customer interactions.\\r\\n\\tAbility to work under supervision, handle basic emergency situations, and troubleshoot network systems methodically.\\r\\n\\tFamiliarity with Networking and Windows environments.\\r\\n\\r\\n\\r\\nWork Hours and Availability:\\r\\n\\r\\n\\r\\n\\tRegular working hours with flexibility for after-hours shifts, weekends, and on-call duties as part of a rotating schedule for emergency support.\\r\\n\\tWillingness to travel for short periods (1-2 days) when required.\\r\\n\\r\\n\\r\\nSupport and Development:\\r\\n\\r\\n\\r\\n\\tAccess to ongoing professional development and training to build skills in fiber optic troubleshooting, smart hands triage, and network infrastructure management.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Surf Internet\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A66D4549B48740852D110830E9085D10\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"\",\"addressLocality\":\"Petoskey\",\"addressRegion\":\"MI\",\"postalCode\":\"\",\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications:\\r\\n\\r\\n\\r\\n\\t1+ years of experience in an IT role, with fiber optic experience preferred.\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tAbility to work in challenging environments (e.g., rain, snow, extreme heat/cold) and lift up to 75 lbs.\\r\\n\\tAvailability for on-call duties and occasional travel as needed.\\r\\n\\tBasic proficiency in Networking and Windows.\\r\\n\\tAbility to work under supervision with clear instructions.\\r\\n\\r\\n\",\"experienceRequirements\":\"Qualifications:\\r\\n\\r\\n\\r\\n\\t1+ years of experience in an IT role, with fiber optic experience preferred.\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tAbility to work in challenging environments (e.g., rain, snow, extreme heat/cold) and lift up to 75 lbs.\\r\\n\\tAvailability for on-call duties and occasional travel as needed.\\r\\n\\tBasic proficiency in Networking and Windows.\\r\\n\\tAbility to work under supervision with clear instructions.\\r\\n\\r\\n\",\"industry\":\"Telecommunications\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"font-size:14.0pt\"><span style=\"line-height:115%\"><span style=\"color:#7030a0\">Qualifications:</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">1+ years of experience in an IT role, with fiber optic experience preferred.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">High school diploma or equivalent.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">Ability to work in challenging environments (e.g., rain, snow, extreme heat/cold) and lift up to 75 lbs.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">Availability for on-call duties and occasional travel as needed.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">Basic proficiency in Networking and Windows.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:11.0pt\">Ability to work under supervision with clear instructions.</span></span></span></span></span></li>\r\n</ul>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "Road Warrior",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2022-12-12T13:48:48.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "USA",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 162549,
    "isHotJob": true,
    "jobTitle": "Network Infrastructure Engineer Tier 2 - Petoskey, MI",
    "postedOn": "",
    "locations": "Petoskey - Petoskey, MI",
    "remoteType": "",
    "description": "Network Infrastructure Engineer – Tier 2\r\n\r\nOverview\r\n\r\nAs a Network Infrastructure Engineer - Tier 2 at Surf Internet, you will support the maintenan...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/162549",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 36061
  },
  "detail_errors": []
}