Portfolio IT Executive - Holiday Inn Express Portfolio, Gurgaon Sector 50

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    "Title": "Portfolio IT Executive - Holiday Inn Express Portfolio, Gurgaon Sector 50",
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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\"><strong>Your day to day</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Hotel systems and Guest Experience&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Ensure daily IT check list is followed&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Check the interfaces and connectivity of hotels&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Attend user calls and resolve or align right team to action&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Be the first point of contact for hotels users for any technical or application issues&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Understand the requirements clearly from end user and provide solutions&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Support and guide local IT resource&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Creation/deletion of users id as per csa guide line&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Train local hotel resource on WIFI signal testing and documentation&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Coordinate with MSP for signal improvements&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Ensure CSA documents for assigned hotels are completed</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Check the backup for previous night is completed without any error&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Take manual backup in case of tape backup failure and documented&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Backup tape are changed regularly and documented the inventory&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Check all scheduled tasks for file backup, dco are completed for previous day&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Check for regular system updates complete the pending systems&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Highlight ITM on any SLA deviations from vendors&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Ensure the local resource availability or escalate to ITM and vendor if any deviation&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Train new Local resources on their routine task and call logging process&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Support users on daily calls&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Proposing any new suggestions which can improve the user or Team efficiency&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Maintenance of the inventory&nbsp;</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt;\">Follow up finance for any bill payments ( AMC, ILL Bills etc&nbsp;</span></span></p></li></ul><p><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Hotel systems and network</strong></span></span></p><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check the network for latency and performance&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Regular backup of firewall and switches&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check for firewall rules and make changes accordingly&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Ios upgrade of firewall and switches&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Ensure daily IT check list is followed&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check the interfaces and connectivity of hotels&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Attend user calls and resolve or align right team to action&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Be the first point of contact for hotels users for any technical or application issues&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Understand the requirements clearly from end user and provide solutions&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Support and guide local IT resource&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Creation/deletion of users id as per csa guide line&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Train local hotel resource on WIFI signal testing and documentation&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Coordinate with MSP for signal improvements&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Ensure CSA documents for assigned hotels are completed&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check the backup for previous night is completed without any error&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Take manual backup in case of tape backup failure and documented&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Backup tape are changed regularly and documented the inventory&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check all scheduled tasks for file backup, dco are completed for previous day&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Check for regular system updates complete the pending systems&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Highlight ITM on any SLA deviations from vendors&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Ensure the local resource availability or escalate to ITM and vendor if any deviation&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Train new Local resources on their routine task and call logging process&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Support users on daily calls&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Proposing any new suggestions which can improve the user or Team efficiency&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Maintenance of the inventory&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Diploma or Vocational Certificate in Computer Science or IT or related field&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• 1 years’ related experience or with computer set-up and troubleshooting&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Working knowledge of networks and operating systems and databases&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Strong analytical and problem-solving skills&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• Great communication skills&nbsp;</span></span><br><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">• A team player, proactive, responsible, hardworking and able to work under pressure</span></span></p><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\"><strong>What we offer:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">5-day work week</span></span></p></li><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">On-duty meals</span></span></p></li><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Medical insurance &amp; ESIC (as applicable)</span></span></p></li><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Learning &amp; development opportunities</span></span></p></li><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Employee stay and F&amp;B discount across IHG hotels (as applicable)</span></span></p></li><li><p style=\"line-height: 115%;\"><span style=\"font-family: Cambria, serif;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Global Internal transfer mobility within IHG (optional, subject to eligibility &amp; NOC)</span></span></p></li></ul><p style=\"line-height: 115%;\">&nbsp;</p>",
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