Customer Experience Specialist (Swedish or Norwegian speaking)/ (Trodo SIA / Latvija)

{
  "content_hash": "1881ebcaaec1cf748673df775f00da9b7ca1e854db0f21f79e7c8ff4b3759688",
  "source_hash": "e0ee481de4df882e3726b89b576257a999146320cda31705f9fc1882676edbc5",
  "last_changed_at": "2026-05-30T06:10:37.783Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mārupe, Mārupes novads, LV-2167, Latvia",
    "city": "Mārupe",
    "region": "Mārupes novads",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:34:25.409Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Mārupe, Mārupes novads, LV-2167, Latvia",
      "city": "Mārupe",
      "region": "Mārupes novads",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "231",
    "isRemote": null,
    "location": {
      "city": "Mārupe",
      "state": "Mārupes novads"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18759",
    "locationType": "2",
    "jobOpeningName": "Customer Experience Specialist (Swedish or Norwegian speaking)/ (Trodo SIA / Latvija)",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Mārupe",
      "state": "Mārupes novads",
      "postalCode": "LV-2167",
      "addressCountry": "Latvia"
    },
    "datePosted": "2026-05-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Role Description</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">The Customer Experience Specialist is a proactive and strategic role, focused on the overall journey of the customer. They work to ensure a seamless, positive experience by analyzing feedback, responding to reviews, monitoring service quality, and implementing improvements across all touchpoints. Their primary objective is to enhance satisfaction and loyalty through long-term, systemic changes that align with the company’s goals. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Conduct regular reviews of customer interactions (phone calls, emails, chats, etc.) for Scandinavian speaking customer markets</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Provide constructive feedback to customer service representatives based on evaluations, helping them enhance their skills, knowledge, and customer handling techniques</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Create and maintain guidelines and documentation outlining quality expectations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Provide regular reports on the quality of customer service interactions and share insights with management </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Take ownership of reviews on platforms such as Trustpilot and Google, ensuring timely and professional responses</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Engage with customers to improve their experience and encourage updated feedback </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Handle disputes initiated by customers on payment platforms, ensuring fair and efficient resolution in line with company policies</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Requirements:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-size: 12pt\">Proficiency in English and Swedish or Norwegian speaking language skills are required to co</span><span style=\"font-size: 12pt\">nduct regular reviews of customer interactions for Scandinavian speaking customer markets</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Experience rating customer service interactions</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Experience preparing and providing constructive feedback to frontline employees</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Strong interpersonal skills and emotional intelligence (feedback/constructive criticism)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Analytical thinking and effective problem-solving capabilities<br></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><em>As an advantage: </em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Experience in handling and resolving customer complaints</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Extended health insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Flexible benefits (extra holidays or paid GYM)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Growth &amp; development opportunities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Employee Purchase Program</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Mental health support program</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Fruits (and ice cream during summer), and refreshments in the office</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Family-friendly workplace</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Celebrations of employee's important life moments</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Team buildings and corporate events</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<ul></ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Find out more about work and life at Trodo!</span> <br>Stay connected with us on our official platforms: </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Love Trodo (Life at Trodo): <a href=\"https://www.facebook.com/lovetrodo\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook</a> | <a href=\"https://www.instagram.com/love.trodo/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a> | <a href=\"https://www.linkedin.com/company/trodo-group/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a> | <a href=\"https://www.tiktok.com/@lovetrodo\" target=\"_blank\" rel=\"noopener noreferrer\">TikTok</a></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Trodo Official Accounts: <a href=\"https://www.facebook.com/trodo.lv\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook</a> | <a href=\"https://www.instagram.com/trodo_com/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a> | <a href=\"https://www.tiktok.com/@trodoofficial\" target=\"_blank\" rel=\"noopener noreferrer\">TikTok</a></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Don't forget to Like &amp; Follow to stay updated! </span></p>",
    "compensation": "  1800-2000 EUR gross",
    "departmentId": "18759",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience Specialist (Swedish or Norwegian speaking)/ (Trodo SIA / Latvija)",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://trodo.bamboohr.com/careers/231",
    "employmentStatusLabel": "Full-Time"
  }
}