Client Coordinator (32371)

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    "jobTitle": "Client Coordinator (32371)",
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    "description": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Are you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly?</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Join us as a <strong>Client Coordinator,</strong>&nbsp;where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments.</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The <strong>Client Coordinator</strong> is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Hours:</strong>&nbsp;&nbsp;Monday-Friday 8am-4:30pm&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Location:</strong> Onsite- Bala Cynwyd PA&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL JOB FUNCTIONS:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain daily contact with the QA department regarding workflow and pending report status.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Contact providers for assignment and update database.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">File and archive open and closed cases.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Direct calls to other departments as needed.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform various clerical duties such as typing, filing, emailing, and proofreading.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist in resolution of customer complaints and quality assurance issue.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Notify management of any report issues or concerns.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure all practices are carried out in accordance with state and federal safety and legal regulations.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform other duties as assigned.</span></span></li>\n</ul>\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>MINIMUM REQUIRED QUALIFICATIONS</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Education and/or Experience </strong>&nbsp;</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Certificates, Licenses, Registrations </strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">No specific requirements.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL COMPETENCIES</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>QUALIFICATIONS&nbsp; </strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.</span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be a qualified typist with a minimum of 40 W.P.M.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow instructions and respond to managements&rsquo; directions accurately.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must demonstrate exceptional communication skills.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work independently, prioritize work activities and use time efficiently.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to maintain confidentiality.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to demonstrate and promote a positive team -oriented environment.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to stay focused and concentrate under normal or heavy distractions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work well under pressure and or stressful conditions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must possess the ability to manage change, delays, or unexpected events appropriately.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>LANGUAGE/COMMUNICATION SKILLS </strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.&nbsp; </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to effectively present information one-on-one or in small groups.</span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Examworks</strong> offers our vendors a vast network of providers who perform Compensation and Pension (C&amp;P) exams, Separation Health Assessments (SHAs), and Reserve Health Readiness Program (RHRP) evaluations for our Nation&#39;s Veterans. Our offices are outfitted with state-of-the-art equipment and highly skilled medical professionals. We pride ourselves on delivering quality services in a timely manner.<br />\n<br />\n<br />\n<strong>Examworks</strong> is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.<br />\n<br />\n<strong>Equal Opportunity Employer&nbsp;</strong>- Minorities/Females/Disabled/Veterans</span></span></p>\n\n<p>&nbsp;</p>\n",
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