IT Business Systems Analyst

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    "description_html": "<p><u><strong>Job Summary</strong></u><strong>: </strong><span style=\"line-height:normal;\"><span style=\"position:relative;\"><span style=\"top:0.5pt;\"><span style=\"color:#000000;\">The IT Business Systems Analyst position serves a key role in managing and supporting the organization’s Business systems and processes.  These systems include Salesforce, MIP and future enterprise applications.</span></span></span></span></p><p><strong>Status: </strong>Full-time, Nonexempt, Regular</p><p><strong>Location:</strong> San Francisco neighborhoods</p><p><strong>Hours:</strong> Onsite, Monday through Friday, 9:00 a.m. – 5:30 p.m.</p><p><strong>Salary: </strong>$34.25 - $36.00 per hour; Comprehensive benefits</p><p><b><u>The Organization</u>:<i> </i></b>A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.</p><p><b><u>What You Will Do</u></b></p><p><span style=\"line-height:normal;\"><span style=\"position:relative;\"><span style=\"top:0.5pt;\"><i><span style=\"color:#000000;\">Provide support for enterprise applications, troubleshoot system issues, and partner with business stakeholders to improve operational efficiency. Skilled in translating business needs into technical solutions, managing system configurations, and providing responsive end-user support. </span></i></span></span></span></p><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Provide day-to-day support for business applications, ensuring system availability, performance, and reliability</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Troubleshoot and resolve application issues, user access problems, and data discrepancies in a timely manner</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Serve as the primary point of contact for end users, delivering responsive and customer-focused technical support</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Collaborate with business stakeholders to understand requirements and translate needs into system solutions</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Frequently collaborate with IT team members on projects that encompass applications and IT systems/infrastructure as needed.</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Configure, maintain, and support application settings, workflows, and integrations</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Document system processes, procedures, and known issues to support knowledge sharing and continuity</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Assist with application upgrades, patches, testing, and new system implementations</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Manage user accounts, roles, and permissions in accordance with security and compliance policies</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Escalate complex issues to vendors or internal IT teams and track resolution to completion</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Identify opportunities to improve system usability, efficiency, and business processes</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Create reports and dashboards to support business decision-making</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Provide training and guidance to users on system functionality and best practices</span></li></ul><span style=\"font-style:italic;\">Other</span> <ul type=\"disc\"><li style=\"vertical-align:middle;\">Contribute to a safe and pleasant work environment </li><li style=\"vertical-align:middle;\">Follow policies and procedures, including safe work practices </li><li style=\"vertical-align:middle;\">Requires travel to different office locations within the city </li><li style=\"vertical-align:middle;\">Other duties as assigned </li></ul><p><u><strong>What You Bring</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Excellent written and verbal communication skills, interpersonal and organizational skills</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Strong customer service, public relations, and project management skills</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to work independently and in a team with demonstrated ability to establish and maintain effective working relationships in groups</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Excellent analytical and problem-solving skills, highly detail-oriented</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Work well under pressure and handle a wide variety of activities in a professional manner, maintain workload, and balance priorities</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to multi-task, work effectively in a fast-paced environment with frequent interruptions and make independent decisions, and exercise sound judgment and time management.</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to maintain strict confidentiality and appropriately handle sensitive communications with employees and external agencies.</span></li></ul><p><u><strong>Education and Experience (Minimum Qualifications)</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Bachelor's degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Minimum 1-2 years working experience with business applications such as Salesforce, MIP, Yardi, Microsoft, etc.</span></li></ul><p><u><strong>Preferred Qualifications</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Certification or coursework in various business applications (Salesforce, Yardi, MIP, etc.)</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">One (1) year of progressive project coordination or team collaboration experience </span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Familiarity with non-profits</span></li></ul><b>EQUAL OPPORTUNITY EMPLOYER</b><p>Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.</p><p><b>SAN FRANCISCO FAIR CHANCE ORDINANCE</b></p><p>All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the <a href=\"https://linkprotect.cudasvc.com/url?a=https%3A%2F%2Fmedia.api.sf.gov%2Fdocuments%2FFCO_Poster_2025_11.2025_Update.pdf&c=E,1,Q1uvm7CL9xqv9J8umjmFrzdAqbxPTc_KWN4qPtC2zyIrnWSpcZWKYYQkw8jklY7FMYaREyKl_NQtMbx89jFYMoshU6Xs3fqkXVmzPLws&typo=1\" title=\"https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmedia.api.sf.gov%2fdocuments%2fFCO_Poster_2025_11.2025_Update.pdf&c=E,1,Q1uvm7CL9xqv9J8umjmFrzdAqbxPTc_KWN4qPtC2zyIrnWSpcZWKYYQkw8jklY7FMYaREyKl_NQtMbx89jFYMoshU6Xs3fqkXVmzPLws&typo=1\"><u>San Francisco Fair Chance Ordinance.</u></a></p><p><br><br> </p>",
    "description_text": "Job Summary :  The IT Business Systems Analyst position serves a key role in managing and supporting the organization’s Business systems and processes.  These systems include Salesforce, MIP and future enterprise applications.\n Status:  Full-time, Nonexempt, Regular\n Location:  San Francisco neighborhoods\n Hours:  Onsite, Monday through Friday, 9:00 a.m. – 5:30 p.m.\n Salary:  $34.25 - $36.00 per hour; Comprehensive benefits\n The Organization :   A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.\n What You Will Do\n Provide support for enterprise applications, troubleshoot system issues, and partner with business stakeholders to improve operational efficiency. Skilled in translating business needs into technical solutions, managing system configurations, and providing responsive end-user support.\n Provide day-to-day support for business applications, ensuring system availability, performance, and reliability\n Troubleshoot and resolve application issues, user access problems, and data discrepancies in a timely manner\n Serve as the primary point of contact for end users, delivering responsive and customer-focused technical support\n Collaborate with business stakeholders to understand requirements and translate needs into system solutions\n Frequently collaborate with IT team members on projects that encompass applications and IT systems/infrastructure as needed.\n Configure, maintain, and support application settings, workflows, and integrations\n Document system processes, procedures, and known issues to support knowledge sharing and continuity\n Assist with application upgrades, patches, testing, and new system implementations\n Manage user accounts, roles, and permissions in accordance with security and compliance policies\n Escalate complex issues to vendors or internal IT teams and track resolution to completion\n Identify opportunities to improve system usability, efficiency, and business processes\n Create reports and dashboards to support business decision-making\n Provide training and guidance to users on system functionality and best practices\n Other   Contribute to a safe and pleasant work environment\n Follow policies and procedures, including safe work practices\n Requires travel to different office locations within the city\n Other duties as assigned\n What You Bring\n Excellent written and verbal communication skills, interpersonal and organizational skills\n Strong customer service, public relations, and project management skills\n Ability to work independently and in a team with demonstrated ability to establish and maintain effective working relationships in groups\n Excellent analytical and problem-solving skills, highly detail-oriented\n Work well under pressure and handle a wide variety of activities in a professional manner, maintain workload, and balance priorities\n Ability to multi-task, work effectively in a fast-paced environment with frequent interruptions and make independent decisions, and exercise sound judgment and time management.\n Ability to maintain strict confidentiality and appropriately handle sensitive communications with employees and external agencies.\n Education and Experience (Minimum Qualifications)\n Bachelor's degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position\n Minimum 1-2 years working experience with business applications such as Salesforce, MIP, Yardi, Microsoft, etc.\n Preferred Qualifications\n Certification or coursework in various business applications (Salesforce, Yardi, MIP, etc.)\n One (1) year of progressive project coordination or team collaboration experience\n Familiarity with non-profits\n EQUAL OPPORTUNITY EMPLOYER Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.\n SAN FRANCISCO FAIR CHANCE ORDINANCE\n All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the  San Francisco Fair Chance Ordinance.",
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      "datePosted": "2026-06-03",
      "description": "<p><u><strong>Job Summary</strong></u><strong>: </strong><span style=\"line-height:normal;\"><span style=\"position:relative;\"><span style=\"top:0.5pt;\"><span style=\"color:#000000;\">The IT Business Systems Analyst position serves a key role in managing and supporting the organization’s Business systems and processes.  These systems include Salesforce, MIP and future enterprise applications.</span></span></span></span></p><p><strong>Status: </strong>Full-time, Nonexempt, Regular</p><p><strong>Location:</strong> San Francisco neighborhoods</p><p><strong>Hours:</strong> Onsite, Monday through Friday, 9:00 a.m. – 5:30 p.m.</p><p><strong>Salary: </strong>$34.25 - $36.00 per hour; Comprehensive benefits</p><p><b><u>The Organization</u>:<i> </i></b>A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.</p><p><b><u>What You Will Do</u></b></p><p><span style=\"line-height:normal;\"><span style=\"position:relative;\"><span style=\"top:0.5pt;\"><i><span style=\"color:#000000;\">Provide support for enterprise applications, troubleshoot system issues, and partner with business stakeholders to improve operational efficiency. Skilled in translating business needs into technical solutions, managing system configurations, and providing responsive end-user support. </span></i></span></span></span></p><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Provide day-to-day support for business applications, ensuring system availability, performance, and reliability</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Troubleshoot and resolve application issues, user access problems, and data discrepancies in a timely manner</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Serve as the primary point of contact for end users, delivering responsive and customer-focused technical support</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Collaborate with business stakeholders to understand requirements and translate needs into system solutions</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Frequently collaborate with IT team members on projects that encompass applications and IT systems/infrastructure as needed.</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Configure, maintain, and support application settings, workflows, and integrations</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Document system processes, procedures, and known issues to support knowledge sharing and continuity</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Assist with application upgrades, patches, testing, and new system implementations</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Manage user accounts, roles, and permissions in accordance with security and compliance policies</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Escalate complex issues to vendors or internal IT teams and track resolution to completion</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Identify opportunities to improve system usability, efficiency, and business processes</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Create reports and dashboards to support business decision-making</span></li><li style=\"vertical-align:middle;\"><span style=\"color:#000000;\">Provide training and guidance to users on system functionality and best practices</span></li></ul><span style=\"font-style:italic;\">Other</span> <ul type=\"disc\"><li style=\"vertical-align:middle;\">Contribute to a safe and pleasant work environment </li><li style=\"vertical-align:middle;\">Follow policies and procedures, including safe work practices </li><li style=\"vertical-align:middle;\">Requires travel to different office locations within the city </li><li style=\"vertical-align:middle;\">Other duties as assigned </li></ul><p><u><strong>What You Bring</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Excellent written and verbal communication skills, interpersonal and organizational skills</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Strong customer service, public relations, and project management skills</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to work independently and in a team with demonstrated ability to establish and maintain effective working relationships in groups</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Excellent analytical and problem-solving skills, highly detail-oriented</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Work well under pressure and handle a wide variety of activities in a professional manner, maintain workload, and balance priorities</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to multi-task, work effectively in a fast-paced environment with frequent interruptions and make independent decisions, and exercise sound judgment and time management.</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Ability to maintain strict confidentiality and appropriately handle sensitive communications with employees and external agencies.</span></li></ul><p><u><strong>Education and Experience (Minimum Qualifications)</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Bachelor's degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Minimum 1-2 years working experience with business applications such as Salesforce, MIP, Yardi, Microsoft, etc.</span></li></ul><p><u><strong>Preferred Qualifications</strong></u></p><ul><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Certification or coursework in various business applications (Salesforce, Yardi, MIP, etc.)</span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">One (1) year of progressive project coordination or team collaboration experience </span></li><li style=\"margin-left:8px;\"><span style=\"color:#000000;\">Familiarity with non-profits</span></li></ul><b>EQUAL OPPORTUNITY EMPLOYER</b><p>Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.</p><p><b>SAN FRANCISCO FAIR CHANCE ORDINANCE</b></p><p>All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the <a href=\"https://linkprotect.cudasvc.com/url?a=https%3A%2F%2Fmedia.api.sf.gov%2Fdocuments%2FFCO_Poster_2025_11.2025_Update.pdf&c=E,1,Q1uvm7CL9xqv9J8umjmFrzdAqbxPTc_KWN4qPtC2zyIrnWSpcZWKYYQkw8jklY7FMYaREyKl_NQtMbx89jFYMoshU6Xs3fqkXVmzPLws&typo=1\" title=\"https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmedia.api.sf.gov%2fdocuments%2fFCO_Poster_2025_11.2025_Update.pdf&c=E,1,Q1uvm7CL9xqv9J8umjmFrzdAqbxPTc_KWN4qPtC2zyIrnWSpcZWKYYQkw8jklY7FMYaREyKl_NQtMbx89jFYMoshU6Xs3fqkXVmzPLws&typo=1\"><u>San Francisco Fair Chance Ordinance.</u></a></p><p><br><br> </p>",
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