Senior Support Engineer

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt; font-weight: bold\">Work on Technology That Protects What Matters</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">At <span style=\"font-weight: bold\">SiXworks</span>, we build secure digital solutions that support <span style=\"font-weight: bold\">Defence and National Security missions</span>. Our teams work on complex problems where reliability, security, and speed of innovation matter.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">We’re looking for a <span style=\"font-weight: bold\">Senior Support Engineer</span> who enjoys solving difficult technical challenges and wants their work to have real operational impact.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">As a <span style=\"font-weight: bold\">Senior Support Engineer,</span> you’ll provide 2nd and 3rd line support as we deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Your work may include:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Respond to incoming tickets and provide ongoing feedback on progress.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Providing expert, 2nd/3rd line support for our environments, services and infrastructure.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Continual improvement &amp; problem management.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure incident tickets are appropriately updated and maintained and fed into the major incident process where necessary.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Occasional travel to remote sites may be required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt; font-weight: bold\">What We’re Looking For</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Windows 10/11 &amp; Apple MacOS support and administration</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Azure/Microsoft 365 user and device administration</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Microsoft Teams administration</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Endpoint Manager/InTune administration</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Active Directory user and group administration</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">PowerShell &amp; scripting experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">End User Device provisioning, onboarding of users</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Understanding of security concepts (MFA, Conditional Access)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Knowledge of networking &amp; VPN configuration</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt; font-weight: bold\">About SiXworks</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt; font-weight: bold\">Why Join Us</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Our culture is guided by six principles: <span style=\"font-weight: bold\">Agility, Security, Innovation, Quality, Collaboration and Inclusivity</span> our <em>North Star</em> for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café &amp; restaurant on site and lots of open break out spaces.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><span style=\"font-weight: bold\">A word on UK Security Clearance</span> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here:  </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><a href=\"https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels\" target=\"_blank\" rel=\"noopener noreferrer\">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><span style=\"font-weight: bold\">Interested?</span> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Please apply!</span></p>",
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