Home › Companies › Stripe › Product Manager, Support Experience
Product Manager, Support Experience
Stripe · Seattle, Washington, United States · Hybrid · Active · Greenhouse
Job facts
| Field | Value |
|---|---|
| Company | Stripe |
| Title | Product Manager, Support Experience |
| Normalized title | - |
| Department / team | 4900 Support Eng & PM |
| Location | Seattle, WA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Greenhouse |
| Posted / first seen | 2026-05-20 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Stripe. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Greenhouse. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Seattle. | Open |
| Department jobs | Active postings in 4900 Support Eng & PM. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Stripe |
| Source | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| ATS provider | Greenhouse |
Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week.
You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.
Responsibilities
Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
Redefine how we think about quality for agentic conversations.
Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.
5+ years of experience as a Product Manager
Deep user empathy and a high bar for user experience
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills
Full job record
| Job ID | 49c4ba8a88f45277e01bfde3e1f95ed8529d346c |
| Org ID | 513d0053-fcfc-4400-8e5b-bd4bd13e8763 |
| Source ID | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| Board ID | f6595d85-f0f8-440c-8dc1-b0386dc838fa |
| Provider | greenhouse |
| Provider Job Key | 7920028 |
| Title | Product Manager, Support Experience |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Seattle, Washington, United States |
| Department | 4900 Support Eng & PM |
| Team | — |
| Employment Type | — |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | WA |
| City | Seattle |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://stripe.com/jobs/search?gh_jid=7920028 |
| Apply URL | https://stripe.com/jobs/search?gh_jid=7920028 |
| First Seen At | 2026-05-29 22:43:12Z |
| Last Seen At | 2026-06-06 07:35:42Z |
| Last Checked At | 2026-06-06 07:35:42Z |
| Last Changed At | 2026-06-06 07:35:42Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 14:55:50Z |
| Source Updated At | 2026-06-05 19:07:09Z |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=greenhouse/board=stripe/date=2026-06-06/2026-06-06T07-35-41-937Z-ed50622e5b1077bf6f1b14de3e01cb58fd726c22e01084f203cb64f00294e085.json |
Event Fields
{
"content_hash": "7ee18fc7ce724a336b747c3d856c3d2ec5b515327dff0857acb0898756a329ab",
"source_hash": "2e1bd4ca8cab35a060ea50b0de2d59300f244f8ec30de650609220f4b1f02429",
"last_changed_at": "2026-06-06T07:35:42.614Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Seattle, Washington, United States",
"city": "Seattle",
"region": "WA",
"country": "United States",
"is_remote": false,
"confidence": 0.95
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T07:35:42.512Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Seattle, Washington, United States",
"city": "Seattle",
"region": "WA",
"country": "United States",
"is_remote": false,
"confidence": 0.95
},
"countries": [
"United States"
]
},
"remote_policy": "hybrid",
"salary_period": null,
"workplace_type": "hybrid",
"salary_currency": null
}Extensions
{}Native Structured
{
"title": "Product Manager, Support Experience",
"offices": [
{
"id": 65234,
"name": "US",
"location": null,
"child_ids": [
89623,
249942,
249943,
230657,
61413,
80440,
344486,
83778,
61414,
83767,
83768,
83776,
83769,
83770,
83771,
83772,
83773,
83774,
89624,
83789,
83775,
83777,
83779,
83780,
83820,
83781,
83782,
83783,
83784,
83785,
83786,
83787,
83821,
83788,
83790,
83791,
83792,
83793,
83794,
83854,
83861,
83795,
83796,
83797,
83831,
83798,
83799,
83856,
83800,
83801,
83819,
83802,
83850,
83803,
83804,
83805,
83806,
83807,
83808,
83809,
83810,
83811,
83812,
83813,
83815,
83817,
83822,
83824,
83846,
83825,
83829,
83830,
65238,
83834,
83849,
83859,
83835,
83836,
83837,
83839,
83840,
83841,
83842,
83843,
83844,
83847,
83848,
83851,
83852,
83853,
83855,
83857,
83858,
83860,
83862,
83814,
83818,
83823,
83826,
83827,
83828,
83832,
83833,
83816,
85342,
83838,
83845,
223073,
265365,
16654
],
"parent_id": 673
}
],
"language": "en",
"location": {
"name": "Seattle, Washington, United States"
},
"metadata": [],
"updated_at": "2026-06-05T15:07:09-04:00",
"departments": [
{
"id": 336778,
"name": "4900 Support Eng & PM",
"child_ids": [],
"parent_id": 341235
}
],
"company_name": "Stripe",
"requisition_id": 3442937,
"first_published": "2026-05-20T10:55:50-04:00",
"application_deadline": null
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/49c4ba8a88f45277e01bfde3e1f95ed8529d346c?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/513d0053-fcfc-4400-8e5b-bd4bd13e8763JSONGET https://api.bluedoor.sh/job-postings/v1/sources/f6595d85-f0f8-440c-8dc1-b0386dc838faJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/49c4ba8a88f45277e01bfde3e1f95ed8529d346c/eventsJSON