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Home › Companies › 0c043625 Bca1 4741 94a3 F2ce654e3a20 19000101 000001 › Contact Center Agent I

Contact Center Agent I

0c043625 Bca1 4741 94a3 F2ce654e3a20 19000101 000001 · 207 Bullitt Ave SE, Roanoke, VA, US, Roanoke, VA · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0c043625 Bca1 4741 94a3 F2ce654e3a20 19000101 000001
TitleContact Center Agent I
Normalized title-
Department / team-
LocationVA, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-06 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

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Linked records

Company0c043625 Bca1 4741 94a3 F2ce654e3a20 19000101 000001
Source26d3da0c-1de5-4026-885c-c97eb0a30f13
ATS providerADP Workforce Now Recruiting

Description

We’re looking for a motivated, service‑driven professional who thrives in a collaborative environment and enjoys helping members find solutions. If you have call center experience and want to be part of a strong company culture that truly values its employees, you’ll feel right at home here. Read below to learn more about the role. Role: Handle incoming calls and perform outbound calling as needed. Identify member needs through the use of consultative sales techniques, effectively communicate solutions by referring various credit union products and services. Respond promptly to service requests , resolve the issue or refer members to the appropriate department/ staff member. Key Responsibilities: (65%) Available to accept inbound member calls from the Account Specialist queue and performs outbound calling as needed. (10%) Identifies cross-sell opportunities by asking questions and refers members to the appropriate employee and/or business partners to deliver those products and services. Answers questions about product details and services; the credit union and issues with accounts for members. (10%) Process PBI queue Contact/Service events. (5%) Respond to BANNO conversations in an accurate and professional manner. (5%) Cross trains on other duties that employees of the Contact Center perform. (5%) Perform other related duties as assigned. Qualifications: Experience: 6 months to 2 years of call center or related customer service experience. Education: High school diploma or GED. Skills: Strong interpersonal and communication skills . Ability to motivate, influence, and educate members. Proficiency with Microsoft Word, Excel, and standard office equipment. Ability to read and interpret financial documents and contracts. Performance Measurements: Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements. Phy sical & Work Environment Primarily seated office work with regular phone and computer use. Occasional standing, walking, or lifting up to 20 lbs. Moderate noise level; may occasionally travel to other locations. Why You’ll Love Working Here A supportive, people‑first culture where your voice matters. A team that values collaboration, communication, and shared success. Opportunities to grow your skills and expand your career within the credit union. Schedule: Monday – Friday; 8:45 AM - 5:15 PM Benefits: Medical, Dental, Vision & Life Insurance 401K with company match Paid Time Off & Recognized Holidays Paid Parental Leave Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Discounts Program (Travel, Tickets, Food & Grocery, & more) Volunteer Hours This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Full job record

Job ID49a15ae65033d21a26115e9b41cf2dfb7d1d8cbf
Org ID1f3dab76-e83d-4de5-a223-93f3edc00ec5
Source ID26d3da0c-1de5-4026-885c-c97eb0a30f13
Board ID26d3da0c-1de5-4026-885c-c97eb0a30f13
Provideradp_workforcenow
Provider Job Key559840
TitleContact Center Agent I
Normalized Title—
Statusdeleted
Activeno
Location Text207 Bullitt Ave SE, Roanoke, VA, US, Roanoke, VA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c043625-bca1-4741-94a3-f2ce654e3a20&ccId=19000101_000001&lang=en_US&type=JS&jobId=559840&jwId=9201438571310_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c043625-bca1-4741-94a3-f2ce654e3a20&ccId=19000101_000001&lang=en_US&type=JS&jobId=559840&jwId=9201438571310_1
First Seen At2026-05-31 18:24:10Z
Last Seen At2026-05-31 18:24:10Z
Last Checked At2026-06-02 09:57:01Z
Last Changed At2026-06-02 09:57:01Z
Inactive At2026-06-02 09:57:01Z
Source Posted At2026-05-06 17:39:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0c043625-bca1-4741-94a3-f2ce654e3a20|19000101_000001/date=2026-05-31/2026-05-31T18-24-10-450Z-bb42fccf5d226d3fb81bb6749f51c2181f96c7c4de3af612b3ef104c5e203749.json
Event Fields
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  "last_changed_at": "2026-06-02T09:57:01.330Z",
  "active_status": "deleted"
}
Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><p><em><span style=\"font-size: 18px;\">We&rsquo;re looking for a motivated, service‑driven professional who thrives in a collaborative environment and enjoys helping members find solutions. If you have call center experience and want to be part of a strong company culture that truly values its employees, you&rsquo;ll feel right at home here. Read below to learn more about the role.<br></span></em></p><p data-pasted=\"true\"><span style=\"font-size: 14px;\"><strong><u>Role:</u>&nbsp;</strong></span></p><p><span style=\"font-size: 14px;\">Handle <strong>incoming calls</strong> and perform <strong>outbound calling</strong> as needed. Identify member needs through the use of consultative sales techniques, <strong>effectively communicate solutions</strong> by referring various credit union products and services. Respond promptly to <strong>service requests</strong>, resolve the issue or refer members to the appropriate department/ staff member.</span></p><p><span style=\"font-size: 14px;\"><strong><u>Key Responsibilities:</u></strong></span></p><ul><li style=\"font-size: 14px;\">(65%) <strong>Available to accept inbound member calls</strong> from the Account Specialist queue and performs outbound calling as needed.</li><li style=\"font-size: 14px;\">(10%) <strong>Identifies cross-sell opportunities</strong> by asking questions and refers members to the appropriate employee and/or business partners to deliver those products and services. Answers questions about product details and services; the credit union and issues with accounts for members.</li><li style=\"font-size: 14px;\">(10%) <strong>Process PBI queue</strong> Contact/Service events.</li><li style=\"font-size: 14px;\">(5%) <strong>Respond to BANNO</strong> <strong>conversations</strong> in an accurate and professional manner.</li><li style=\"font-size: 14px;\">(5%) <strong>Cross trains</strong> on other duties that employees of the Contact Center perform.</li><li style=\"font-size: 14px;\">(5%) Perform other related duties as assigned.</li></ul><p><span style=\"font-size: 14px;\"><strong><u>Qualifications:</u></strong></span></p><ul><li data-pasted=\"true\" style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Experience:<strong style=\"white-space: pre-wrap;\"> </strong>6 months to 2 years of call center or related customer service experience.</span></li><li style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Education:<strong style=\"white-space: pre-wrap;\">&nbsp;</strong>High school diploma or GED.</span></li><li style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Skills:</span><ul style=\"font-size: initial;\"><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\" data-pasted=\"true\">Strong interpersonal and <strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">communication</strong> <strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">skills</strong>.</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Ability to motivate, influence, and educate members.</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Proficiency with Microsoft Word, Excel, and standard office equipment.</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Ability to read and interpret financial documents and contracts.</li></ul></li></ul><p data-pasted=\"true\" style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><span style=\"font-size: 14px;\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><u style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Performance Measurements:</u></strong></span></p><p><span style=\"font-size: 14px;\">Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements.</span></p><h3 style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0.5rem; margin-bottom: 0.5rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><u>Phy</u></strong></span><span style=\"font-size: 14px;\"><strong><u>sical &amp; Work Environment</u></strong></span></h3><ul><li style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Primarily seated office work with regular phone and computer use.</span></li><li style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Occasional standing, walking, or lifting up to 20 lbs.</span></li><li style=\"font-size: 14px;\"><span style=\"white-space: pre-wrap;\">Moderate noise level; may occasionally travel to other locations.</span></li></ul><h3><span style=\"font-size: 14px;\"><strong><u>Why You&rsquo;ll Love Working Here</u></strong></span></h3><ul><li style=\"font-size: 14px;\"><p><span style=\"white-space: pre-wrap;\">A supportive, people‑first culture where your voice matters.</span></p></li><li style=\"font-size: 14px;\"><p><span style=\"white-space: pre-wrap;\">A team that values collaboration, communication, and shared success.</span></p></li><li style=\"font-size: 14px;\"><p><span style=\"white-space: pre-wrap;\">Opportunities to grow your skills and expand your career within the credit union.</span></p></li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' data-pasted=\"true\"><span style=\"font-size: 14px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Schedule:</u> Monday &ndash; Friday; 8:45 AM - 5:15 PM</strong></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"font-size: 14px;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Benefits:</strong></u></span></p><ul style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><li data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Medical, Dental, Vision &amp; Life Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">401K with company match</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Paid Time Off &amp; Recognized Holidays</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Paid Parental Leave</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity &amp; Pet)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Employee Discounts Program (Travel, Tickets, Food &amp; Grocery, &amp; more)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Volunteer Hours</li></ul><p><strong><em><span style=\"font-size: 14px;\">This Job Description is not a complete statement of all duties and responsibilities comprising the position.</span></em></strong></p></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
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    "itemID": "9201438571310_1",
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    "requisitionTitle": "Contact Center Agent I",
    "clientRequisitionID": "1534",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "nameCode": {
          "shortName": "207 Bullitt Ave SE, Roanoke, VA, US"
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/559840?cid=0c043625-bca1-4741-94a3-f2ce654e3a20&ccId=19000101_000001&lang=en_US&locale=en_US",
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}
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