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    "requisitionDescription": "<div><div><div><div id=\"isPasted\"><div style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; overflow-wrap: break-word;\"><div style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><div style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\">At BBQGUYS.com, we believe life is better in your backyard. Our eclectic team is up to any task (and happy to celebrate when it&rsquo;s done). As outdoor living experts, we are the only brand that offers everything: grills, outdoor kitchens, furniture &amp; beyond. We are obsessed with top-of-the-line quality and committed to customer service. We take out the guesswork by offering complimentary 3D design services custom-tailored to our customer&rsquo;s preferences and style. Join us on our mission to deliver the very best of outdoor living.&nbsp;</p><span data-teams=\"true\" data-pasted=\"true\"><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\"><strong>Role Description:&nbsp;</strong>&nbsp;</span></p><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">The Customer Support Department Specialists will enhance BBQGuys and our customers&rsquo; experience by providing amazing service. &nbsp;This position will be responsible for handling all post-sale customer interactions via calls, chats, and emails. &nbsp;We are a &ldquo;call first&rdquo; company. &nbsp;This role requires outbound calling as well as email communication to our customers, vendors, and shipping providers. &nbsp;&nbsp;</span></p><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\"><strong>Key Responsibilities:</strong>&nbsp;</span></p><ul><li><span style=\"font-size: inherit;\">Provide technical support.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Facilitate troubleshooting of customer issues, handling resolution of those issues in single call, or creating appropriate follow up. &nbsp;</span></li><li><span style=\"font-size: inherit;\">Set proper expectations with customers based on daily workflows.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Thoroughly document all customer, vendor, and shipper interactions&nbsp;</span></li><li><span style=\"font-size: inherit;\">Achieve Key Performance Indicators&nbsp;</span></li><li><span style=\"font-size: inherit;\">Handle customer complaints, provide appropriate solutions in a timely manner; follow up to ensure resolution. &nbsp;</span></li><li><span style=\"font-size: inherit;\">Aspire to create sales retention and minimize returns or discount needed to gain a great customer experience. &nbsp;&nbsp;</span></li><li><span style=\"font-size: inherit;\">Develop strong customer relationships, providing empathy and concern. &nbsp;</span></li><li><span style=\"font-size: inherit;\">Take inbound/make outbound customer calls as volume requires.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Solve customer support incoming chat requests and resolve as needed. &nbsp;</span></li><li><span style=\"font-size: inherit;\">Work as part of a team in a ticket-based shared workload.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Communicate with management about any potential hurdles.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Properly report any issues including but not limited to website details, product descriptions, and supplier information&nbsp;</span></li><li><span style=\"font-size: inherit;\">Adhere to BBQGuys CAPLC Code&nbsp;</span></li><li><span style=\"font-size: inherit;\">Other duties as assigned by management.&nbsp;</span></li></ul><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\"><strong>What You&rsquo;ll Have:</strong>&nbsp;</span></p><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. &nbsp;The requirements listed below are representative of the knowledge, skills and/or &nbsp;ability required. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</span></p><ul><li><span style=\"font-size: inherit;\">Reliable internet connectivity.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Attention to detail.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Excellent critical thinking and decision-making skills.&nbsp;</span></li><li><span style=\"font-size: inherit;\">40WPM+&nbsp;</span></li><li><span style=\"font-size: inherit;\">Excellent written and verbal communication skills.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Flexibility with scheduling is dependent upon business needs including but not limited to mandatory meetings, huddles, overtime, weekends, etc.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Receptive to constructive feedback and coaching.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Ability to handle stressful situations associated with dissatisfied customers.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Professional demeanor and positive attitude.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Punctual and adherent to BBQGuys Attendance Policy.&nbsp;</span></li></ul><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\"><strong>Education and/or Experience:</strong>&nbsp;</span></p><ul><li><span style=\"font-size: inherit;\">Highschool diploma or GED&nbsp;</span></li><li><span style=\"font-size: inherit;\">Customer Support experience, 1+ years&nbsp;</span></li><li><span style=\"font-size: inherit;\">Call center experience with multi-line phone system.&nbsp;</span></li></ul><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\"><strong>Physical Demands:</strong>&nbsp;</span></p><p style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</span></p><ul><li><span style=\"font-size: inherit;\">Sitting for extended periods of time, including, without limitation, in office settings.&nbsp;</span></li><li><span style=\"font-size: inherit;\">Computer use, with or without adaptable software&nbsp;</span></li></ul></span></div></div></div></div><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p></div></div></div></div>\n",
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