Senior People Experience Specialist

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      "addressCountry": "Egypt"
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    "datePosted": "2026-05-30",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About the Role</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p>As the <span style=\"font-weight: bold\">Senior HR Operations Specialist</span>, you will be the core engine driving our internal employee experience and operational compliance at Taager. Reporting directly to the <span style=\"font-weight: bold\">Sr. Payroll &amp; Personnel Manager</span>, you will lead end-to-end HR operations processes, safeguard compliance with Egyptian labor laws, and manage vital employee benefits.</p>\n<p><br></p>\n<p>This role requires a highly organized, data-driven HR professional who can seamlessly balance strict regulatory compliance with the empathetic, fast-paced service delivery needed to support our rapidly growing workforce of 350+ professionals.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">1. Employee Lifecycle &amp; Operations Management</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">End-to-End Operations:</span> Lead and manage all core HR operations processes, including seamless onboarding, offboarding, contract renewals, and overall employee lifecycle management.</li>\n<li><span style=\"font-weight: bold\">Probation &amp; Renewals:</span> Oversee the probation period review process and contract renewal cycles, handling all necessary stakeholder coordination, follow-ups, and legal documentation.</li>\n<li><span style=\"font-weight: bold\">Personnel Documentation:</span> Prepare, review, and distribute critical HR-related documents, including employment contracts, official HR letters, employment verification letters, and specialized personnel files.</li>\n<li><span style=\"font-weight: bold\">Data &amp; Payroll Support:</span> Maintain highly accurate, updated employee records within our systems to support flawless payroll operations and ensure data integrity.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">2. Employee Relations &amp; Policy Guidance</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Case Management:</span> Handle sensitive employee relations matters, escalations, and formal internal investigations, providing timely resolution while maintaining absolute confidentiality and professionalism.</li>\n<li><span style=\"font-weight: bold\">Policy Advocacy:</span> Act as the primary point of contact for employee inquiries, providing accurate and helpful guidance regarding Taager's internal policies, procedures, benefits, attendance, and leave management.</li>\n<li><span style=\"font-weight: bold\">Consistent Implementation:</span> Ensure consistent application of HR policies, procedures, and workplace best practices across all departments within the organization.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">3. Medical Insurance &amp; Benefits Administration</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Program Ownership:</span> Oversee and administer Taager’s medical insurance program, acting as the main liaison between employees and the provider.</li>\n<li><span style=\"font-weight: bold\">Operational Handling:</span> Manage the daily lifecycle of the medical plan, including approvals, claims processing, premium refunds, complaints, and medical card additions or deletions.</li>\n<li><span style=\"font-weight: bold\">Critical Case Support:</span> Personally oversee chronic and critical medical cases, ensuring affected employees receive high-priority support and empathetic guidance.</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">4. Compliance &amp; Cross-Functional Collaboration</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Legal Compliance:</span> Ensure strict adherence to company policies, internal procedures, and Egyptian Labor Law, constantly staying updated on evolving labor regulations and local HR trends.</li>\n<li><span style=\"font-weight: bold\">Cross-Functional Delivery:</span> Collaborate closely with internal cross-functional teams and external vendors to ensure smooth, efficient HR service delivery and eliminate operational bottlenecks.</li>\n<li><span style=\"font-weight: bold\">Discretion &amp; Integrity:</span> Handle all confidential and sensitive employee information with the highest level of discretion, professionalism, and integrity.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Experience &amp; Background</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience:</span> Minimum of 4–6 years of progressive experience in HR Operations and Personnel Management, ideally within a high-growth startup, tech company, or fast-paced corporate environment.</li>\n<li><span style=\"font-weight: bold\">Reporting Alignment:</span> Proven experience working closely with or reporting to Payroll &amp; Personnel leadership, showing a strong understanding of how HR data feeds into payroll accuracy.</li>\n<li><span style=\"font-weight: bold\">Legal Mastery: </span>Deep, practical knowledge of <span style=\"font-weight: bold\">Egyptian Labor Law</span>, social insurance workflows, and local compliance standards.</li>\n<li><span style=\"font-weight: bold\">Benefits Administration:</span> Hands-on experience managing complex corporate medical insurance contracts and employee claims pipelines.</li>\n</ul>",
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