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    "requisitionDescription": "<div><p data-pasted=\"true\">The Admissions Business Analyst at Bryan University plays a critical role in optimizing the effectiveness of student recruitment by focusing on improving student onboarding, process optimization and user experience in our current CRM (Salesforce). Reporting directly to the Director of Operations, the Admissions Business Analyst works closely with the existing team, external call centers, information technology and salesforce administration to drive people, process and system strategies that directly impact customer and employee experiences. The role involves tight collaboration with Training, Operations and new student recruitment. &nbsp;This individual is responsible for shaping processes and CRM (Salesforce) strategies and measuring success metrics to drive growth for the university. The ideal candidate possesses an exceptional work ethic, a strong understanding of process, systems and people optimization strategies, and a results-driven mindset focused on achieving and exceeding established new student targets. &nbsp;This position offers an exciting opportunity to make a meaningful impact on the accessibility and affordability of higher education.</p><p>This is a fully-remote position.&nbsp;</p><p data-pasted=\"true\"><strong>Core Values:</strong></p><p><em><u>Deliver Delight Every Time</u></em><em>&nbsp;</em>- We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience.</p><ul style=\"margin-left: 0in;\"><li>Value each student and employee interaction.&nbsp;</li><li>Provide the best service externally to students and internally to one another.&nbsp;</li><li>Make decisions that reflect a commitment to students&rsquo; welfare and success.</li></ul><p><em><u>Continuously Improve</u></em> - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.</p><ul style=\"margin-left: 0in;\"><li>Take time to develop and practice relevant skills and behaviors.&nbsp;</li><li>Dig deeper into systems, data, and processes to understand problems and create impactful solutions.</li><li>Welcome challenges and feedback.</li></ul><p><em><u>Win Together</u></em><em>&nbsp;</em>- We act with integrity, empathy, and transparency while assuming positive intent in each other&rsquo;s communications and decisions.&nbsp;</p><ul style=\"margin-left: 0in;\"><li>Seek understanding from one another first, over-responding.&nbsp;</li><li>Recognize how words and actions impact our students, employees, and the organization as a whole.&nbsp;</li><li>Provide constructive feedback and avoid gossip.</li></ul><p><em><u>Trust and Be Trusted</u></em> - We take ownership of our responsibilities and actions to students and colleagues.&nbsp;</p><ul style=\"margin-left: 0in;\"><li>Keep commitments and deliver results on time to teams.&nbsp;</li><li>Comply with policies and procedures.&nbsp;</li><li>Proactively find solutions to issues.</li></ul><p><em><u>Own it</u></em><em>&nbsp;</em>- We navigate challenges and celebrate successes together as a diverse community.&nbsp;</p><ul style=\"margin-left: 0in;\"><li>Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders.&nbsp;</li><li>Recognize roadblocks and celebrate achievements.</li><li>Utilize a diversity of perspectives through sharing knowledge and resources.</li></ul><p><strong>&nbsp;General Duties: Process Improvement Focus Areas</strong></p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collaborate with Admissions Leadership to ensure the most applicable conversion rates amongst the Admissions Team.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Focus efforts to enhance conversion rate processes across various stages of the enrollment funnel.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ensure conversion efforts adhere to applicable regulations, accreditation standards, and internal compliance policies.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collaborate with key stakeholders to identify, design, implement, and measure process improvements within the Admissions Department.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Identify and analyze processes within the Admissions departments to determine areas for improvement.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Works with Admissions and IT representatives in process improvement initiatives, providing guidance and support to team members.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Monitor and evaluate the effectiveness of new CRM (Salesforce) processes, adjusting or advising, as necessary.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Stay current with industry trends and best practices in process optimization.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proactively identify and address any potential roadblocks or challenges in the CRM (Salesforce) improvement processes.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Perform regular observations of CRM Salesforce processes and leverage process analysis tools (Hubbl) with end-users to identify opportunities for improvement.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collaborate with key stakeholders on outbound service/sales and conversion strategies.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collaborate with department leaders to identify and prioritize process improvement projects for Salesforce to ensure the new Salesforce org is being designed to meet company needs.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Act as a liaison between Admissions and IT to ensure alignment and consistency in process improvement efforts.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Run regular reports and represent findings to leadership, highlighting successes and areas for improvement. Utilize data and analytics to gain insights into student behavior, identify conversion bottlenecks, and recommend actionable improvements.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ensure the UX within the new Salesforce org is optimized to increase user efficiency.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Other duties, as assigned.</p><p><br></p><p><strong>Physical Demands/Work Environment&nbsp;</strong><span style=\"white-space:pre;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span></p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work in a virtual environment using multiple software technologies.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to sit for six to eight hours.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work a flexible schedule at least 40 hours per week.<br><br></p><p><strong>&nbsp;Minimum Qualifications&nbsp;</strong><span style=\"white-space:pre;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span></p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Bachelor&#39;s degree in business, business analysis, or a related field, or equivalent experience.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience in CRM (Salesforce) administration and configuration.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>In-depth knowledge of CRM (Salesforce) functionality, features, and best practices.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience in for-profit Admissions.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong understanding of admissions or sales, and their alignment with CRM (Salesforce).</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proficiency in data management and data analysis within CRM (Salesforce).</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong analytical and problem-solving abilities.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Results-driven mindset with a focus on achieving and exceeding conversion targets. Proficiency in data analysis and the ability to translate insights into actionable strategies. Familiarity with CRM software (Salesforce).</p><p>●<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience with A/B testing and campaign optimization techniques.</p><p><br></p></div>\n",
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