Deputy General Manager - Branch Operations - Freight Forwarding

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    "Title": "Deputy General Manager - Branch Operations - Freight Forwarding",
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    "ShortDescriptionStr": "To lead branch-level operations with full accountability for business delivery, operational efficiency, and customer service outcomes. The role is responsible for driving execution excellence, ensuring adherence to SOPs, optimizing cost and productivity, and enabling seamless collaboration with Customer Service and Commercial teams to deliver consistent, high-quality service.",
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    "ExternalDescriptionStr": "<figure class=\"table\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"605\" style=\"border-collapse: collapse; width: 6.3in;\"><tbody><tr><td colspan=\"2\" width=\"605\" valign=\"top\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in; width: 6.3in;\"><p style=\"line-height: normal; margin: 0in 0in 0in -1.25in; text-align: justify; vertical-align: baseline;\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span lang=\"EN-IN\">&nbsp;</span></p><p style=\"vertical-align: baseline;\"><i><span lang=\"EN-IN\" style=\"font-size: 16pt; line-height: 107%;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<u>JD –DGM – Branch Operations</u></span></i></p></td></tr><tr style=\"height: 11.8pt;\"><td colspan=\"2\" width=\"605\" valign=\"top\" style=\"background-color: rgb(54, 95, 145); border-width: medium 1pt; border-style: none solid; border-color: currentcolor windowtext; height: 11.8pt; padding: 0in; width: 6.3in;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: white;\"><strong>BASIC INFORMATION</strong><span lang=\"EN-IN\"><strong>&nbsp;</strong></span></span></p></td></tr><tr style=\"height: 13.1pt;\"><td width=\"255\" style=\"border: 1pt solid windowtext; height: 13.1pt; padding: 0in; width: 191.4pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span>Position Name</span></p></td><td width=\"350\" style=\"border: 1pt solid windowtext; height: 13.1pt; padding: 0in; width: 262.2pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span lang=\"EN-IN\">DGM – Branch Operations</span></p></td></tr><tr style=\"height: 13.1pt;\"><td width=\"255\" style=\"border: 1pt solid windowtext; height: 13.1pt; padding: 0in; width: 191.4pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span>Job Band</span></p></td><td width=\"350\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 13.1pt; padding: 0in; width: 262.2pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span>4</span></p></td></tr><tr style=\"height: 3.25pt;\"><td colspan=\"2\" width=\"605\" valign=\"top\" style=\"background-color: rgb(54, 95, 145); border: 1pt solid windowtext; height: 3.25pt; padding: 0in; width: 6.3in;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: white;\"><strong>ROLES &amp; RESPONSIBILITIES</strong><span lang=\"EN-IN\"><strong>&nbsp;</strong></span></span></p></td></tr><tr style=\"height: 38.35pt;\"><td width=\"255\" valign=\"top\" style=\"border: 1pt solid windowtext; height: 38.35pt; padding: 0in; width: 191.4pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span>Job Purpose/Objective</span></p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 38.35pt; padding: 0in; width: 262.2pt;\"><p style=\"line-height: normal;\"><span lang=\"EN-IN\">To lead branch-level operations with full accountability for business delivery, operational efficiency, and customer service outcomes. The role is responsible for driving execution excellence, ensuring adherence to SOPs, optimizing cost and productivity, and enabling seamless collaboration with Customer Service and Commercial teams to deliver consistent, high-quality service.</span></p></td></tr><tr style=\"height: 63.7pt;\"><td width=\"255\" valign=\"top\" style=\"border: 1pt solid windowtext; height: 63.7pt; padding: 0in; width: 191.4pt;\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span>Key responsibilities</span><span lang=\"EN-IN\">&nbsp;</span></p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 63.7pt; padding: 0in; width: 262.2pt;\"><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>1. Business Delivery &amp; Execution</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Own end-to-end operational delivery for the branch across all shipments and service lines&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Ensure adherence to customer commitments, SLAs, and agreed TATs&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Drive on-time performance, shipment visibility, and exception management&nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>2. Operational Excellence &amp; Efficiency</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Optimize cost per shipment/file through process discipline and productivity improvement&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Drive standardization and strict adherence to SOPs across all operations&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Identify and eliminate process inefficiencies, leakages, and rework&nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>3. Customer Experience &amp; Service Quality</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Partner closely with Customer Service to ensure proactive communication and issue resolution&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Ensure zero-defect execution and “first-time-right” operations&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Support retention through consistent and predictable service delivery&nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>4. Team Leadership &amp; Capability Building</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Lead, coach, and develop operations teams to drive high performance&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Build accountability and ownership culture within the branch&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Ensure resource optimization and workload balancing&nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>5. Cross-functional Collaboration</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Work closely with Sales, Customer Service, and Pricing teams to ensure seamless execution&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Support business growth by enabling scalable and reliable operations&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Act as the operational anchor for all customer implementations and transitions&nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>6. Governance, Compliance &amp; Controls</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Ensure compliance with regulatory, statutory, and internal governance requirements&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Maintain high standards of documentation, audit readiness, and system accuracy&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Drive discipline in system usage (CRM/OTM or relevant platforms) &nbsp;</span></li></ul><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>7. Performance Management &amp; Reporting</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Track and report key operational KPIs (TAT, cost, productivity, service levels)&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Drive continuous improvement through data-led decision making&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Support BU Head with insights on performance, risks, and improvement opportunities</span></li></ul></td></tr><tr style=\"height: 14.3pt;\"><td colspan=\"2\" width=\"605\" valign=\"top\" style=\"background-color: rgb(54, 95, 145); border: 1pt solid windowtext; height: 14.3pt; padding: 0in; width: 6.3in;\"><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 3pt;\"><span style=\"color: black; font-family: Tahoma, sans-serif;\"><span lang=\"EN\" style=\"font-size: 10pt;\">QUALIFICATIONS &amp; COMPETENCIES&nbsp;</span></span></li></ul></td></tr><tr style=\"height: 15pt;\"><td width=\"255\" valign=\"top\" style=\"border: 1pt solid windowtext; height: 15pt; padding: 0in; width: 191.4pt;\"><p style=\"text-align: justify; vertical-align: baseline;\"><span>Skills and Competencies</span></p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 15pt; padding: 0in; width: 262.2pt;\"><p style=\"margin: 0in;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>Skills &amp; Competencies:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\">Strong understanding of freight forwarding operations (Air &amp; Ocean)&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\">Proven experience in driving operational efficiency and cost control&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\">Customer-centric mindset with focus on service excellence and retention&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\">Strong leadership and team management capability&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\">Analytical mindset with ability to drive decisions through data&nbsp;</span></li><li style=\"line-height: normal;\"><span lang=\"EN-IN\">Stakeholder management and cross-functional collaboration&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-IN\">Ability to work in high-pressure, dynamic environments&nbsp;</span></li></ul></td></tr><tr style=\"height: 15pt;\"><td width=\"255\" valign=\"top\" style=\"border: 1pt solid windowtext; height: 15pt; padding: 0in; width: 191.4pt;\"><p style=\"text-align: justify; vertical-align: baseline;\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10.5pt; line-height: 107%;\">Stakeholder&nbsp;</span></span></p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 15pt; padding: 0in; width: 262.2pt;\"><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">Internal: Commercial Team</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\">External: Customers / External Vendors</span></span></p></td></tr><tr style=\"height: 18.8pt;\"><td width=\"255\" valign=\"top\" style=\"border-width: medium 1pt; border-style: none solid; border-color: currentcolor windowtext; height: 18.8pt; padding: 0in; width: 191.4pt;\"><p style=\"background-color: white; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10pt; line-height: 107%;\">Educational Qualification (min)</span></span></p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; height: 18.8pt; padding: 0in; width: 262.2pt;\"><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>Experience:</strong></span></span></p></td></tr><tr style=\"height: 27.8pt;\"><td width=\"255\" valign=\"top\" style=\"border-width: medium 1pt; border-style: none solid; border-color: currentcolor windowtext; height: 27.8pt; padding: 0in; width: 191.4pt;\"><p style=\"margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10pt; line-height: 107%;\">Range / Min no of years - of overall Experience required&nbsp;</span></span></p><p style=\"margin-left: 0.25in; text-align: justify; vertical-align: baseline;\">&nbsp;</p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; height: 27.8pt; padding: 0in; width: 262.2pt;\"><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black;\"><span lang=\"EN-IN\">10–15 years of overall experience&nbsp;</span></span></p></td></tr><tr style=\"height: 89.5pt;\"><td width=\"255\" valign=\"top\" style=\"border: 1pt solid windowtext; height: 89.5pt; padding: 0in; width: 191.4pt;\"><p style=\"margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span lang=\"EN-IN\" style=\"font-size: 10pt; line-height: 107%;\">Min no of years of Industry specific experience required, if any &amp; the industry type</span></span></p><p style=\"margin-left: 0.25in; text-align: justify; vertical-align: baseline;\">&nbsp;</p></td><td width=\"350\" valign=\"top\" style=\"border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 89.5pt; padding: 0in; width: 262.2pt;\"><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black;\"><span lang=\"EN-IN\">Minimum 6–8 years in logistics / freight forwarding operations&nbsp;</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span lang=\"EN-IN\" style=\"font-size: 10pt;\"><strong>Educational Qualification:</strong></span></span></p><p style=\"line-height: normal;\"><span lang=\"EN-IN\">Master’s in Business Administration or equivalent</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; text-align: justify; vertical-align: baseline;\">&nbsp;</p></td></tr></tbody></table></figure><p style=\"vertical-align: baseline;\">&nbsp;</p><p style=\"vertical-align: baseline;\">&nbsp;</p><p style=\"vertical-align: baseline;\">&nbsp;</p><p style=\"vertical-align: baseline;\">&nbsp;</p><p style=\"vertical-align: baseline;\">&nbsp;</p>",
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