Home › Companies › Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 › Senior Application Support Specialist
Senior Application Support Specialist
Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Chennai (HLTC), CHENNAI, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Senior Application Support Specialist |
| Normalized title | - |
| Department / team | IT |
| Location | CHENNAI, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-03-12 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in CHENNAI. | Open |
| Department jobs | Active postings in IT. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
As an Application Support Specialist – Shipping, you will play a critical role in enabling SaaS applications for the
organization. The role focuses on Level 2 support, issue resolution, root cause analysis, onboarding, and
collaboration with internal and external stakeholders to ensure operational continuity and application stability.
Responsibilities
1. SaaS Support
Provide Level 2 support for a range of SaaS applications, including issue resolution and root cause analysis.
Respond promptly to SaaS-related incidents and service requests, minimizing business disruption.
Escalate complex issues to Level 3 support or development teams as needed and track until resolution.
Communicate effectively with external partners, stakeholders, and SaaS providers.
2. Technical Expertise
Maintain a strong understanding of the organization's application portfolio, including configurations,
integrations, and dependencies at a basic to intermediate level.
Assist in documenting Standard Operating Procedures (SOPs) and best practices for application support.
3. Problem Identification and Resolution
Analyze reported issues to identify trends and recurring problems.
Proactively monitor application performance, identify potential bottlenecks, and implement preventive
solutions.
4. Communication and Collaboration
Work closely with cross-functional teams, including developers, DBAs, infrastructure, and escalation
management teams.
Communicate with end-users to gather information, provide updates, and guide on best practices.
5. Documentation and Knowledge Sharing
Maintain comprehensive documentation of resolved issues, troubleshooting steps, and solutions.
Contribute to the organization's knowledge base to empower Level 1 support and end-users.
6. Quality Assurance
Ensure solutions are based on validated knowledge documentation and not assumptions.
Follow the “four-eye principle” to guarantee 100% quality in resolutions.
Qualifications
Proven experience (2–7 years) in application support, including Level 2 roles. Freshers with strong technical
aptitude are also considered.
Basic or end-to-end knowledge of the shipping lifecycle.
Familiarity with EDI and SQL.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal abilities.
Familiarity with ITIL or other IT Service Management frameworks is a plus.
Certifications related to specific applications or platforms are beneficial.
Full job record
| Job ID | 491f844c5d01fdfc243df88f5d14a5ae7859de66 |
| Org ID | 070bfd74-99b0-44ad-83ce-c0e1afd0fc51 |
| Source ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Board ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Provider | oracle_hcm |
| Provider Job Key | 2220 |
| Title | Senior Application Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Chennai (HLTC), CHENNAI, IN |
| Department | IT |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | CHENNAI |
| Salary Raw | Description As an Application Support Specialist – Shipping, you will play a critical role in enabling SaaS applications for the organization. The role focuses on Level 2 support, issue resolution, root cause analysis, onboarding, and collaboration with internal and external stakeholders to ensure operational continuity and application stability. Responsibilities 1. SaaS Support Provide Level 2 support for a range of SaaS applications, including issue resolution and root cause analysis. Respond promptly to SaaS-related incidents and service requests, minimizing business disruption. Escalate complex issues to Level 3 support or development teams as needed and track until resolution. Communicate effectively with external partners, stakeholders, and SaaS providers. 2. Technical Expertise Maintain a strong understanding of the organization's application portfolio, including configurations, integrations, and dependencies at a basic to intermediate level. Assist in documenting Standard Operating Procedures (SOPs) and best practices for application support. 3. Problem Identification and Resolution Analyze reported issues to identify trends and recurring problems. Proactively monitor application performance, identify potential bottlenecks, and implement preventive solutions. 4. Communication and Collaboration Work closely with cross-functional teams, including developers, DBAs, infrastructure, and escalation management teams. Communicate with end-users to gather information, provide updates, and guide on best practices. 5. Documentation and Knowledge Sharing Maintain comprehensive documentation of resolved issues, troubleshooting steps, and solutions. Contribute to the organization's knowledge base to empower Level 1 support and end-users. 6. Quality Assurance Ensure solutions are based on validated knowledge documentation and not assumptions. Follow the “four-eye principle” to guarantee 100% quality in resolutions. Qualifications Proven experience (2–7 years) in application support, including Level 2 roles. Freshers with strong technical aptitude are also considered. Basic or end-to-end knowledge of the shipping lifecycle. Familiarity with EDI and SQL. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities. Familiarity with ITIL or other IT Service Management frameworks is a plus. Certifications related to specific applications or platforms are beneficial. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2220 |
| Apply URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2220 |
| First Seen At | 2026-05-31 18:01:22Z |
| Last Seen At | 2026-06-06 20:31:05Z |
| Last Checked At | 2026-06-06 20:31:05Z |
| Last Changed At | 2026-05-31 18:01:22Z |
| Inactive At | — |
| Source Posted At | 2026-03-12 12:53:56Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-30-57-897Z-950c7932c8b9b34d9a837f0cbd4bffc7d3a104e45f316541797ec45316122a2a.json |
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"url": "https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%222220%22,siteNumber=CX_1",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 16715
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/491f844c5d01fdfc243df88f5d14a5ae7859de66?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/070bfd74-99b0-44ad-83ce-c0e1afd0fc51JSONGET https://api.bluedoor.sh/job-postings/v1/sources/62767b77-70cb-4358-a05f-c6dc380a42e8JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/491f844c5d01fdfc243df88f5d14a5ae7859de66/eventsJSON