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Senior Application Support Specialist

Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Chennai (HLTC), CHENNAI, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1
TitleSenior Application Support Specialist
Normalized title-
Department / teamIT
LocationCHENNAI, IN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-03-12 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in CHENNAI.Open
Department jobsActive postings in IT.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1
Source62767b77-70cb-4358-a05f-c6dc380a42e8
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As an Application Support Specialist – Shipping, you will play a critical role in enabling SaaS applications for the organization. The role focuses on Level 2 support, issue resolution, root cause analysis, onboarding, and collaboration with internal and external stakeholders to ensure operational continuity and application stability. Responsibilities 1. SaaS Support Provide Level 2 support for a range of SaaS applications, including issue resolution and root cause analysis. Respond promptly to SaaS-related incidents and service requests, minimizing business disruption. Escalate complex issues to Level 3 support or development teams as needed and track until resolution. Communicate effectively with external partners, stakeholders, and SaaS providers. 2. Technical Expertise Maintain a strong understanding of the organization's application portfolio, including configurations, integrations, and dependencies at a basic to intermediate level. Assist in documenting Standard Operating Procedures (SOPs) and best practices for application support. 3. Problem Identification and Resolution Analyze reported issues to identify trends and recurring problems. Proactively monitor application performance, identify potential bottlenecks, and implement preventive solutions. 4. Communication and Collaboration Work closely with cross-functional teams, including developers, DBAs, infrastructure, and escalation management teams. Communicate with end-users to gather information, provide updates, and guide on best practices. 5. Documentation and Knowledge Sharing Maintain comprehensive documentation of resolved issues, troubleshooting steps, and solutions. Contribute to the organization's knowledge base to empower Level 1 support and end-users. 6. Quality Assurance Ensure solutions are based on validated knowledge documentation and not assumptions. Follow the “four-eye principle” to guarantee 100% quality in resolutions. Qualifications Proven experience (2–7 years) in application support, including Level 2 roles. Freshers with strong technical aptitude are also considered. Basic or end-to-end knowledge of the shipping lifecycle. Familiarity with EDI and SQL. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities. Familiarity with ITIL or other IT Service Management frameworks is a plus. Certifications related to specific applications or platforms are beneficial.

Full job record

Job ID491f844c5d01fdfc243df88f5d14a5ae7859de66
Org ID070bfd74-99b0-44ad-83ce-c0e1afd0fc51
Source ID62767b77-70cb-4358-a05f-c6dc380a42e8
Board ID62767b77-70cb-4358-a05f-c6dc380a42e8
Provideroracle_hcm
Provider Job Key2220
TitleSenior Application Support Specialist
Normalized Title
Statusactive
Activeyes
Location TextChennai (HLTC), CHENNAI, IN
DepartmentIT
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityCHENNAI
Salary RawDescription As an Application Support Specialist – Shipping, you will play a critical role in enabling SaaS applications for the organization. The role focuses on Level 2 support, issue resolution, root cause analysis, onboarding, and collaboration with internal and external stakeholders to ensure operational continuity and application stability. Responsibilities 1. SaaS Support Provide Level 2 support for a range of SaaS applications, including issue resolution and root cause analysis. Respond promptly to SaaS-related incidents and service requests, minimizing business disruption. Escalate complex issues to Level 3 support or development teams as needed and track until resolution. Communicate effectively with external partners, stakeholders, and SaaS providers. 2. Technical Expertise Maintain a strong understanding of the organization's application portfolio, including configurations, integrations, and dependencies at a basic to intermediate level. Assist in documenting Standard Operating Procedures (SOPs) and best practices for application support. 3. Problem Identification and Resolution Analyze reported issues to identify trends and recurring problems. Proactively monitor application performance, identify potential bottlenecks, and implement preventive solutions. 4. Communication and Collaboration Work closely with cross-functional teams, including developers, DBAs, infrastructure, and escalation management teams. Communicate with end-users to gather information, provide updates, and guide on best practices. 5. Documentation and Knowledge Sharing Maintain comprehensive documentation of resolved issues, troubleshooting steps, and solutions. Contribute to the organization's knowledge base to empower Level 1 support and end-users. 6. Quality Assurance Ensure solutions are based on validated knowledge documentation and not assumptions. Follow the “four-eye principle” to guarantee 100% quality in resolutions. Qualifications Proven experience (2–7 years) in application support, including Level 2 roles. Freshers with strong technical aptitude are also considered. Basic or end-to-end knowledge of the shipping lifecycle. Familiarity with EDI and SQL. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities. Familiarity with ITIL or other IT Service Management frameworks is a plus. Certifications related to specific applications or platforms are beneficial.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2220
Apply URLhttps://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2220
First Seen At2026-05-31 18:01:22Z
Last Seen At2026-06-06 20:31:05Z
Last Checked At2026-06-06 20:31:05Z
Last Changed At2026-05-31 18:01:22Z
Inactive At
Source Posted At2026-03-12 12:53:56Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-30-57-897Z-950c7932c8b9b34d9a837f0cbd4bffc7d3a104e45f316541797ec45316122a2a.json
Event Fields
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Extensions
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  "detail_meta": {
    "url": "https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%222220%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 16715
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/491f844c5d01fdfc243df88f5d14a5ae7859de66?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/070bfd74-99b0-44ad-83ce-c0e1afd0fc51JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/62767b77-70cb-4358-a05f-c6dc380a42e8JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/491f844c5d01fdfc243df88f5d14a5ae7859de66/eventsJSON