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Outpatient Technician

Bhchpjobs · Boston, MA, 02118 · On Site · Active · $31 / hour · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyBhchpjobs
TitleOutpatient Technician
Normalized title-
Department / team-
LocationBoston, MA, United States
Work modelOn Site
Employment typeFull Time
Salary$31 / hour
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-04-24 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Bhchpjobs.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Boston.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBhchpjobs
Sourcefbea96e7-484d-4b94-85cb-d8740ce96ae8
ATS providerJazzHR / ApplyToJob

Description

Who We Are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Job Summary: Hours: Full-time, 40 hours per week, actual schedule to be determined Union:  Yes Union Name: 1199SEIU Patient Facing: Yes The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response. This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma. The Outpatient Technician also serves as a key staffing bridge , helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners. Responsibilities: Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation) Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities Assist with sedation monitoring, ensuring safety and reporting changes promptly Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff Maintain accurate and timely documentation in accordance with clinic protocols Support clinic workflow, organization, and patient flow to ensure efficient operations Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations Qualifications: Current Emergency Medical Technician (EMT) certification required Basic Life Support (BLS) certification required 1 or more years working on an ambulance required Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required Bilingual (Spanish, Haitian creole) preferred Training in de-escalation techniques and crisis management   Experience working with underserved or homeless populations; experience with psych   Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions Cultural awareness, crisis intervention and de-escalation skills Strong situational awareness and sound judgment Team collaboration, flexibility, multitasking, and organization skills Compensation and Benefits: The compensation is $31.11 per hour. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees. Does this amazing opportunity interest you? Then we'd love to hear from you. As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to. Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

Full job record

Job ID491aaddb89868825146c837f17abf1f9e14beab5
Org ID322bf037-1171-4224-b9da-4abca5b8deeb
Source IDfbea96e7-484d-4b94-85cb-d8740ce96ae8
Board IDfbea96e7-484d-4b94-85cb-d8740ce96ae8
Providerjazzhr
Provider Job KeyzD7Byvjo7g
TitleOutpatient Technician
Normalized Title
Statusactive
Activeyes
Location TextBoston, MA, 02118
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionMA
CityBoston
Salary RawCompensation and Benefits: The compensation is $31.11 per hour
Salary Min31.11
Salary Max
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://bhchpjobs.applytojob.com/apply/zD7Byvjo7g/Outpatient-Technician
Apply URLhttps://bhchpjobs.applytojob.com/apply/zD7Byvjo7g/Outpatient-Technician
First Seen At2026-05-30 06:10:54Z
Last Seen At2026-06-06 10:49:00Z
Last Checked At2026-06-06 10:49:00Z
Last Changed At2026-05-30 06:10:54Z
Inactive At
Source Posted At2026-04-24 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=bhchpjobs/date=2026-06-06/2026-06-06T10-48-55-853Z-bd53b63f467531cd8a8ded25271fe16cbc074d341324fc53f59e7cb1d1d17739.json
Event Fields
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  "last_changed_at": "2026-05-30T06:10:54.231Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Boston",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": 31.11,
  "inferred_at": "2026-06-06T10:49:00.261Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Boston, MA, 02118",
      "city": "Boston",
      "region": "MA",
      "country": "United States",
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      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://bhchpjobs.applytojob.com/apply/jobs/details/zD7Byvjo7g?&",
    "heading": "Outpatient Technician",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://bhchpjobs.applytojob.com/apply/zD7Byvjo7g/Outpatient-Technician",
    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Who We Are:</u></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Job Summary:</u></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Hours: </b>Full-time, 40 hours per week, actual schedule to be determined</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Union:  </b>Yes</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Union Name: </b>1199SEIU</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Patient Facing: </b>Yes</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Outpatient Technician also serves as a key staffing bridge<b>,</b> helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Responsibilities: </u></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation) </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with sedation monitoring, ensuring safety and reporting changes promptly </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate and timely documentation in accordance with clinic protocols </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support clinic workflow, organization, and patient flow to ensure efficient operations </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Qualifications:</u></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Current Emergency Medical Technician (EMT) certification required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Basic Life Support (BLS) certification required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">1 or more years working on an ambulance required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual<b> </b>(Spanish, Haitian creole) preferred </span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Training in de-escalation techniques and crisis management</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working with underserved or homeless populations; experience with psych</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Cultural awareness, crisis intervention and de-escalation skills </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong situational awareness and sound judgment </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Team collaboration, flexibility, multitasking, and organization skills</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Compensation and Benefits:</u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The compensation is $31.11 per hour.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.</span></span></span></span></li></ul><p><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:Calibri,'sans-serif'\\\">Does this amazing opportunity interest you? Then we'd love to hear from you. </span></span></p>\n\n<p><span style=\\\"font-size:12px\\\">As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.</span></p>\n\n<p><em><strong><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:Calibri,'sans-serif'\\\">Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.</span></span></strong></em></p>\n\n<p><strong><em>Please Note: Employment at Boston Health Care for the Homeless is at-will. </em></strong><strong><em>Boston Health Care for the Homeless does not sponsor work authorization visas.</em></strong></p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>",
    "description_text": "Who We Are:\n Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.\n From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.\n Job Summary:\n Hours: Full-time, 40 hours per week, actual schedule to be determined\n Union:  Yes\n Union Name: 1199SEIU\n Patient Facing: Yes\n The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response.\n This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.\n The Outpatient Technician also serves as a key staffing bridge , helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.\n Responsibilities: Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance\n Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)\n Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately\n Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities\n Assist with sedation monitoring, ensuring safety and reporting changes promptly\n Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff\n Maintain accurate and timely documentation in accordance with clinic protocols\n Support clinic workflow, organization, and patient flow to ensure efficient operations\n Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable\n Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations\n Qualifications: Current Emergency Medical Technician (EMT) certification required\n Basic Life Support (BLS) certification required\n 1 or more years working on an ambulance required\n Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required\n Bilingual (Spanish, Haitian creole) preferred\n Training in de-escalation techniques and crisis management\n   Experience working with underserved or homeless populations; experience with psych\n   Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions\n Cultural awareness, crisis intervention and de-escalation skills\n Strong situational awareness and sound judgment\n Team collaboration, flexibility, multitasking, and organization skills\n Compensation and Benefits: The compensation is $31.11 per hour.\n BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.\n Does this amazing opportunity interest you? Then we'd love to hear from you.\n As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.\n Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.\n Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.",
    "jsonld_jobposting": {
      "url": "https://bhchpjobs.applytojob.com/apply/zD7Byvjo7g/Outpatient-Technician",
      "@type": "JobPosting",
      "title": "Outpatient Technician",
      "@context": "http://schema.org/",
      "datePosted": "2026-04-24",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Who We Are:</u></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Job Summary:</u></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Hours: </b>Full-time, 40 hours per week, actual schedule to be determined</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Union:  </b>Yes</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Union Name: </b>1199SEIU</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Patient Facing: </b>Yes</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">The Outpatient Technician also serves as a key staffing bridge<b>,</b> helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Responsibilities: </u></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation) </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with sedation monitoring, ensuring safety and reporting changes promptly </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate and timely documentation in accordance with clinic protocols </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support clinic workflow, organization, and patient flow to ensure efficient operations </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Qualifications:</u></b></span></span></span><ul><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Current Emergency Medical Technician (EMT) certification required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Basic Life Support (BLS) certification required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">1 or more years working on an ambulance required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual<b> </b>(Spanish, Haitian creole) preferred </span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Training in de-escalation techniques and crisis management</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working with underserved or homeless populations; experience with psych</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Cultural awareness, crisis intervention and de-escalation skills </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong situational awareness and sound judgment </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Team collaboration, flexibility, multitasking, and organization skills</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Compensation and Benefits:</u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The compensation is $31.11 per hour.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.</span></span></span></span></li></ul><p><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:Calibri,'sans-serif'\\\">Does this amazing opportunity interest you? Then we'd love to hear from you. </span></span></p>\n\n<p><span style=\\\"font-size:12px\\\">As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.</span></p>\n\n<p><em><strong><span style=\\\"font-size:14px\\\"><span style=\\\"font-family:Calibri,'sans-serif'\\\">Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.</span></span></strong></em></p>\n\n<p><strong><em>Please Note: Employment at Boston Health Care for the Homeless is at-will. </em></strong><strong><em>Boston Health Care for the Homeless does not sponsor work authorization visas.</em></strong></p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>",
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