Jira Implementation Specialist (Temporary Contract)

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    "id": "126",
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    "location": {
      "city": "Toledo",
      "state": "Ohio"
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    "departmentLabel": "Adminstrative",
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    "location": {
      "city": "Toledo",
      "state": "Ohio",
      "postalCode": "43615",
      "addressCountry": "United States"
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    "datePosted": "2026-05-12",
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    "description": "<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">About Personal Growth Counseling Services</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">At Personal Growth Counseling Services, we believe every individual deserves compassionate, effective, and personalized support on their path to wellness. Based in Toledo, Ohio, our mission is to empower individuals and families to achieve emotional well-being and personal growth through expert mental health services. Our team of Therapists, Counselors, and support staff are committed to client-centered care and community impact.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">As part of our organizational growth strategy, PGCS is implementing a centralized Jira Service Management and Confluence employee service platform to streamline internal operations, improve service delivery, and enhance employee self-service capabilities.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Position Overview</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">The Jira Implementation Specialist is responsible for leading the hands-on configuration, implementation, and deployment of the PGCS Jira Service Management and Confluence platform initiative. This temporary project-based contract role will oversee the design, build, testing, launch, and stabilization of the organization’s enterprise service delivery portal supporting HR, IT, partner services, referrals, and employee knowledge management.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">This role requires a skilled Atlassian professional with preferred experience in implementing Jira Service Management (JSM), Confluence, workflows, automations, service portals, and enterprise service delivery solutions. The specialist will collaborate closely with leadership, operational teams, and stakeholders to deliver a scalable, production-ready platform aligned with organizational goals and operational requirements.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Jira Service Management Implementation &amp; Configuration</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Lead the end-to-end implementation of Jira Service Management and Confluence platforms.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Configure service portals, request types, workflows, issue types, queues, SLAs, approvals, and automations.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Design and implement service delivery workflows for HR, IT, referral services, and partner services.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Configure permissions, roles, groups, security settings, and notification schemes.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Develop dashboards, reporting structures, and operational metrics for leadership and service teams.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Support system branding, navigation, and overall user experience optimization.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Confluence Employee Center &amp; Knowledge Management</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Design and implement the Confluence employee center architecture and knowledge base structure.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Create templates, page hierarchies, article organization standards, and self-service resources.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Link knowledge content to Jira request workflows to improve request deflection and employee self-service.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Collaborate with internal stakeholders to organize and migrate knowledge content.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Discovery, Solution Design &amp; Stakeholder Collaboration</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Facilitate discovery sessions and requirements-gathering meetings with organizational stakeholders.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Translate operational workflows into scalable Jira and Confluence solutions.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Develop implementation documentation, configuration standards, and deployment plans.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Provide recommendations for process improvements, workflow optimization, and automation opportunities.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Partner with leadership to prioritize implementation deliverables and manage project milestones.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Testing, Training &amp; Go-Live Support</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Develop and execute system integration testing and user acceptance testing processes.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Identify, document, and remediate defects and configuration gaps.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Create training materials, administrator guides, and end-user support documentation.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Conduct stakeholder and administrator training sessions.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Support production launch activities, go-live readiness, and hypercare stabilization efforts.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">Security, Compliance &amp; Operational Readiness</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Configure role-based permissions and confidentiality safeguards for sensitive HR and operational workflows.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Validate system access, escalation paths, routing logic, and workflow integrity.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Ensure implementation aligns with organizational operational standards and security expectations.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">• Participate in launch planning, cutover activities, and post-launch transition support.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1)); font-weight: bold\">QUALIFICATIONS</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">     •  Minimum of 2 years of experience administering or implementing Jira, Jira Service Management, and Confluence platforms.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">     •  Minimum of 2 years of experience leading enterprise service delivery or service management implementations.</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">     •  Strong experience configuring workflows, request types, automations, SLAs, dashboards, permissions, and                 knowledge bases.</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Experience supporting testing cycles, UAT coordination, launch readiness, and post-launch stabilization.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Demonstrated ability to manage multiple implementation workstreams simultaneously.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Strong project management, communication, and stakeholder engagement skills.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Experience with Atlassian Cloud environments preferred.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ability to work independently in a fast-paced, deadline-driven project environment.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Strong documentation, training, and organizational skills.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Experience working with HR, IT, or operational service delivery environments preferred.</span></li>\n</ul>",
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