Application Support Specialist (L2)

{
  "content_hash": "ccc84752662f350b10c764304ae051d964af5747518028ef540b04b0e97a0750",
  "source_hash": "4109834c63504dd0bbe2556160778abea3fb9fc5e02218c470cbb16c8fb41333",
  "last_changed_at": "2026-05-30T06:06:33.160Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Krakow, Malopolskie, 31-545, Poland",
    "city": "Krakow",
    "region": "Malopolskie",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:47:16.960Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Krakow, Malopolskie, 31-545, Poland",
      "city": "Krakow",
      "region": "Malopolskie",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "292",
    "isRemote": null,
    "location": {
      "city": "Krakow",
      "state": "Malopolskie"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19501",
    "locationType": "2",
    "jobOpeningName": "Application Support Specialist (L2)",
    "departmentLabel": "Managed Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Krakow",
      "state": "Malopolskie",
      "postalCode": "31-545",
      "addressCountry": "Poland"
    },
    "datePosted": "2026-02-03",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(186, 55, 42); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Join beqom - where tech meets impact</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(186, 55, 42); font-weight: bold\">About the Role</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking for a highly skilled and solution-driven <span style=\"font-weight: bold\">Application Support Specialist (L2)</span> to join our technical support team. In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our <span style=\"font-weight: bold\">“Zero Repeat”</span> principle—ensuring issues do not occur again.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(186, 55, 42); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What you'll do</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Incident Analysis &amp; Resolution</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Investigate escalated incidents using logs, SQL queries, and diagnostic tools.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide effective workarounds to restore service quickly.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop permanent fixes and implement improvements to prevent recurrence.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Root Cause &amp; Problem Management</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify underlying problems behind recurring incidents.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Conduct and document structured RCAs for critical or repeated issues.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage the lifecycle of problems until permanent resolution is achieved.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Collaboration &amp; Escalation</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with System Support Managers, DBAs, and L3/L4 teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prepare clear and detailed technical escalations for complex bugs or architectural issues.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in architectural enhancement discussions to prevent future failures.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Testing &amp; Knowledge Sharing</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Validate fixes thoroughly in staging/UAT environments to ensure reliability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create automated tests (unit/integration) to prevent regressions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support and mentor L1 teams with training, documentation, and technical guidance.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(186, 55, 42); font-weight: bold\">What We’re Looking For</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Fluent English</span> (written and spoken).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Strong SQL expertise</span> and ability to write complex queries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent analytical and problem-solving skills with a structured approach.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with application logs, diagnostic tools, and complex system environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication skills with the ability to document and explain technical issues clearly.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Nice to have</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">French language skills</span> (significant advantage).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with <span style=\"font-weight: bold\">AI tools</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Knowledge of <span style=\"font-weight: bold\">ITIL processes</span> (Incident, Problem, Change).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Willingness to work in <span style=\"font-weight: bold\">shifts</span> if required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(186, 55, 42); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why Join Us?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Your career, your design.</span> Autonomy is our default - your campaigns, your impact.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Drive meaningful growth.</span> Be the engine behind pipeline success for a growing SaaS company.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Experiment with the new.</span> From AI to emerging ad platforms, you’ll have room to test and learn.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Belong to something bigger.</span> Collaborate with a diverse, international team across Europe and the US.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Grow in a scale-up.</span> Be part of a company that’s redefining how global enterprises think about compensation.</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "19501",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Application Support Specialist (L2)",
    "departmentLabel": "Managed Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://beqom.bamboohr.com/careers/292",
    "employmentStatusLabel": "Full-Time"
  }
}