Patient Access Associates 2

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    "ShortDescriptionStr": "Inova Physical Therapy – Annandale | Patient Access Associate 2 | Full Time, day shift Monday to Friday and every other Saturday | Shifts varies – hours of operation 6:45 a.m. – 7:00 p.m. Limited hours on Saturdays from 6:45 a.m. to 3:30 p.m. ",
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    "ExternalDescriptionStr": "<p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><u>Inova Physical Therapy – Annandale is</u> looking for a dedicated <strong>Patient Access Associate 2&nbsp;</strong>to join the team. This is full-time from Monday and Friday and every other Saturday shifts varies – hours of operation 6:45 a.m. – 7:00 p.m. Limited hours on Saturdays from 6:45 a.m. to 3:30 p.m. As Patient Access Associate 2, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><i>Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.&nbsp;We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.&nbsp;</i></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Featured Benefits</strong></span></p><ul><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Committed to Team Member Health</strong>: offering medical, dental and vision coverage, and a robust team member wellness program.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Retirement</strong>: Inova matches the first 5% of eligible contributions – starting on your first day.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Mental Health Support</strong>: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.</span></li></ul><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Patient Access Associates 2 Job Responsibilities:</strong></span></p><ul><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Expresses sincere concern and empathy when dealing with customer complaints.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Accesses appropriate systems/services to confirm insurance coverage or other means of payment.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Identifies and communicates payroll authorization and referral requirements to patients.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Explains insurance benefits and patient liability by using appropriate communication methods/styles.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.&nbsp;</span></li></ul><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Minimum Qualifications:</strong></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Education:&nbsp;</strong>High School Diploma or GED</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Experience:&nbsp;</strong>1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Preferred Requirements:&nbsp;</strong>Bilingual in Spanish</span></p><div><br>&nbsp;</div>",
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    "CorporateDescriptionStr": "<p class=\"MsoNormal\"></p>\n<p class=\"MsoNormal\">We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.&nbsp;<br/></p>\n<p class=\"MsoNormal\"><i>Inova Health System is an Equal Opportunity employer. All qualified applicants will receive&nbsp;consideration for employment without regard to age, color, disability, gender identity or&nbsp;expression, marital status, national or ethnic origin, political affiliation, pregnancy (including&nbsp;childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,&nbsp;veteran status, genetic information, or any other characteristics protected by law.</i></p>",
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