Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 15 countries and counting. The Position: The Agent Service Coordinator role consists of managing daily operations within the Alamo office while representing and enhancing The Agency real estate brand within the community. In addition to developing and implementing organizational goals, procedures, and policies, The Agent Service Coordinator will identify improvement gaps and implement corrective measures while maintaining positive and professional agent and client relationships, and a positive office culture. Note, this role is full-time in-office. What You’ll Do: Oversee general reception items and office organization/management. Act as the main liaison between the office and various departments such as Marketing, Agent Experience, etc. Develop and implement organizational goals, procedures, and policies for the assigned offices. Maintain positive and professional agent and client relationships and a positive office culture. Assist agents with basic marketing, administrative duties, and troubleshooting. Maintain office supplies and equipment. Identify improvement gaps and implement corrective measures. Assist with office meetings/events planning and setup/breakdown Work closely with local staff to create outstanding processes and services. Consult and cooperate with other executives, agents, and employees, as relevant. Perform ad hoc administrative tasks as directed Who You Are: Bachelor’s Degree Preferred Previous experience in office administration Self-starter mindset Ability to travel between multiple office locations on occasion An interest in client services and relationship-building Ability to prioritize and multitask Excellent written and verbal communication skills Strong attention to detail Strong organizational skills Must be tech-savvy and comfortable with the usage of general business software An interest in client services and relationship-building. Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus. Benefits & Perks: Paid time off Professional development budget Comprehensive health benefits 401(k) HSAs FSAs Employee Assistance Program (EAP) Compensation: Base Salary - $25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

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  "title": "Agent Service Coordinator",
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