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Customer Service Manager – High-Growth Subscription E-commerce Brand

Rosabella · Remote · Active · $3,000–$5,000 / month · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyRosabella
TitleCustomer Service Manager – High-Growth Subscription E-commerce Brand
Normalized title-
Department / team-
Location-
Work modelRemote / Remote
Employment type-
Salary$3,000–$5,000 / month
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen— / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Rosabella.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRosabella
Sourcee2b5305b-0aa3-4324-bdb9-2e3e335a6232
ATS providerJazzHR / ApplyToJob

Description

Location: Remote (EST hours, 9AM–5PM) Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We believe great systems create great customer experiences. We are building a world-class, process-driven team to deliver outstanding customer care while maximizing customer retention. Role Overview We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team. You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics. What You’ll Do Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop   Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization   Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe   Drive team performance to hit and exceed:   Trustpilot score: 4.5+   CSAT score: 4.0+   First response time: under 8 hours   Oldest ticket: under 1 day   Agent output: 80+ tickets per day per agent   Minimized refunds, chargebacks, and churn   Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders   Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations   Oversee subscription support, focusing on saving cancellations, reducing refund and chargeback rates, and increasing LTV   Tools You’ll Use Richpanel (CS CRM), Shopify (backend), Recharge and Checkout Champ (subscriptions), Stripe (payments) What We’re Looking For Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses   Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe   A systems thinker who builds processes and enforces standards with precision   Extreme ownership of your KPIs and your team’s results without excuses or need for micromanagement   Direct, proactive communication style with no politics or sugar-coating   High-performance culture fit with a bias to action and obsession with results   Leadership mindset that fixes problems before founders even see them   Why Join MNY Ventures Direct access to founders of a high-growth supplement brand   Full operational autonomy in your department   Performance-based recognition and advancement   No corporate red tape, just clear results and rewards   Build, shape, and own the future of our customer experience

Full job record

Job ID48b8e8c50abe7229cef400470fb1ec541b2a64c1
Org IDecaee6f4-8a59-4803-ba6a-3db2addd79d9
Source IDe2b5305b-0aa3-4324-bdb9-2e3e335a6232
Board IDe2b5305b-0aa3-4324-bdb9-2e3e335a6232
Providerjazzhr
Provider Job Key163z9GGyu6
TitleCustomer Service Manager – High-Growth Subscription E-commerce Brand
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
Country—
Region—
City—
Salary RawCompensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team l
Salary Min3,000
Salary Max5,000
Salary CurrencyUSD
Salary Periodmonth
Source URLhttps://rosabella.applytojob.com/apply/163z9GGyu6/Customer-Service-Manager-HighGrowth-Subscription-Ecommerce-Brand
Apply URLhttps://rosabella.applytojob.com/apply/163z9GGyu6/Customer-Service-Manager-HighGrowth-Subscription-Ecommerce-Brand
First Seen At2026-05-30 06:08:27Z
Last Seen At2026-06-06 10:43:46Z
Last Checked At2026-06-06 10:43:46Z
Last Changed At2026-05-30 06:08:27Z
Inactive At—
Source Posted At—
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=rosabella/date=2026-06-06/2026-06-06T10-43-43-689Z-bc91a020097e747a82ffd214379fc301041a637b815b50b2e4208347cb694a83.json
Event Fields
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  "active_status": "active"
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Extensions
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Native Structured
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    "heading": "Customer Service Manager – High-Growth Subscription E-commerce Brand",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Location:</span></span></span></span></span></span><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Remote (EST hours, 9AM&#8211;5PM)</span></span></span></span></span></span><br><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation:</span></span></span></span></span></span><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> $3,000 to $5,000 per month (flexible for exceptional candidates)</span></span></span></span></span></span><br><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team Size:</span></span></span></span></span></span><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM)</span></span></span></span></span></span></p><h3 style=\"line-height:1.38;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About MNY Ventures</span></span></span></span></span></span></h3><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. 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You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics.</span></span></span></span></span></span></p><h3 style=\"line-height:1.38;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You&#8217;ll Do</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Drive team performance to hit and exceed:</span></span></span></span></span></span><br>&#160;<ul><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Trustpilot score: 4.5+</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CSAT score: 4.0+</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">First response time: under 8 hours</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oldest ticket: under 1 day</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Agent output: 80+ tickets per day per agent</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:circle;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimized refunds, chargebacks, and churn</span></span></span></span></span></span><br>&#160;</li></ul></li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oversee subscription support, focusing on saving cancellations, reducing refund and chargeback rates, and increasing LTV</span></span></span></span></span></span><br>&#160;</li></ul><h3 style=\"line-height:1.38;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tools You&#8217;ll Use</span></span></span></span></span></span></h3><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Richpanel (CS CRM), Shopify (backend), Recharge and Checkout Champ (subscriptions), Stripe (payments)</span></span></span></span></span></span></p><h3 style=\"line-height:1.38;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What We&#8217;re Looking For</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A systems thinker who builds processes and enforces standards with precision</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Extreme ownership of your KPIs and your team&#8217;s results without excuses or need for micromanagement</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct, proactive communication style with no politics or sugar-coating</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High-performance culture fit with a bias to action and obsession with results</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Leadership mindset that fixes problems before founders even see them</span></span></span></span></span></span><br>&#160;</li></ul><h3 style=\"line-height:1.38;margin-top:19px;margin-bottom:5px;\"><span style=\"font-size:13pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Why Join MNY Ventures</span></span></span></span></span></span></h3><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct access to founders of a high-growth supplement brand</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full operational autonomy in your department</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Performance-based recognition and advancement</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">No corporate red tape, just clear results and rewards</span></span></span></span></span></span><br>&#160;</li><li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build, shape, and own the future of our customer experience</span></span></span></span></span></span></li></ul>",
    "description_text": "Location: Remote (EST hours, 9AM–5PM)\n Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates)\n Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM)\n About MNY Ventures\n At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We believe great systems create great customer experiences. We are building a world-class, process-driven team to deliver outstanding customer care while maximizing customer retention.\n Role Overview\n We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team. You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics.\n What You’ll Do\n Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop\n Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization\n Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe\n Drive team performance to hit and exceed:\n  Trustpilot score: 4.5+\n CSAT score: 4.0+\n First response time: under 8 hours\n Oldest ticket: under 1 day\n Agent output: 80+ tickets per day per agent\n Minimized refunds, chargebacks, and churn\n Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders\n Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations\n Oversee subscription support, focusing on saving cancellations, reducing refund and chargeback rates, and increasing LTV\n Tools You’ll Use\n Richpanel (CS CRM), Shopify (backend), Recharge and Checkout Champ (subscriptions), Stripe (payments)\n What We’re Looking For\n Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses\n Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe\n A systems thinker who builds processes and enforces standards with precision\n Extreme ownership of your KPIs and your team’s results without excuses or need for micromanagement\n Direct, proactive communication style with no politics or sugar-coating\n High-performance culture fit with a bias to action and obsession with results\n Leadership mindset that fixes problems before founders even see them\n Why Join MNY Ventures\n Direct access to founders of a high-growth supplement brand\n Full operational autonomy in your department\n Performance-based recognition and advancement\n No corporate red tape, just clear results and rewards\n Build, shape, and own the future of our customer experience",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "163z9GGyu6",
    "title": "Customer Service Manager – High-Growth Subscription E-commerce Brand",
    "detailUrl": "https://rosabella.applytojob.com/apply/jobs/details/163z9GGyu6?&"
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