Customer Service Lead

{
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  "source_hash": "badd19cf26cdcf62ba861b7655cba4dfbb4a02c5d93bf568010d44e2fca265d1",
  "last_changed_at": "2026-06-06T07:56:47.292Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Denver, CO",
    "city": "Denver",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 29.13,
  "salary_min": 27.97,
  "inferred_at": "2026-06-06T07:56:47.074Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Denver, CO",
      "city": "Denver",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You’ll Do:",
      "content": "\n<li>Support all customer service and administrative functions&nbsp;related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance</li>\n<li>Serve as the first point of contact for hospitals and healthcare facilities via phone and email</li>\n<li>Investigate and resolve customer requests and complaints using Salesforce</li>\n<li>Coordinate with production and transport teams to ensure timely deliveries</li>\n<li>Create and distribute manifests, tracking forms, and process documents</li>\n<li>Support daily routing logistics and inventory coordination</li>\n<li>Collaborate across departments to manage account changes and generate reports</li>\n<li>Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience</li>\n"
    },
    {
      "text": "Must-Have Qualifications:",
      "content": "\n<li>3-5 years of customer service or administrative experience</li>\n<li>2-5 years of leadership experience</li>\n<li>Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills</li>\n<li>Proficiency in Microsoft Office; Salesforce experience is a plus</li>\n<li>Comfortable working with data to support decisions and process improvements</li>\n<li>Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed</li>\n"
    },
    {
      "text": "Nice-to-Have Qualifications:",
      "content": "\n<li>Experience in healthcare, logistics, or service-based industries</li>\n<li>Proven track record of improving processes or customer satisfaction</li>\n<li>Familiarity with inventory or routing systems</li>\n<li>Experience working with hazardous waste admin</li>\n"
    },
    {
      "text": "Why You’ll Love Working Here:",
      "content": "\n<li>Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores</li>\n<li>401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule</li>\n<li>Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more</li>\n<li>Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal</li>\n<li>Permanent Role: Full-time, Monday - Friday, 8:00 AM- 5 PM</li>\n<li>Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1777919185905,
  "updatedAt": null,
  "categories": {
    "team": "Operations - Customer Service",
    "location": "Denver, CO",
    "commitment": "Full Time",
    "department": "USA",
    "allLocations": [
      "Denver, CO"
    ]
  },
  "salaryRange": {
    "max": 29.13,
    "min": 27.97,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}