Technical Account Manager

Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors and takes down impersonators and automates protection in hours, not weeks. Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team. About the Role Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you’ll live at the intersection of customer needs, product capabilities, and internal execution. If you’re customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you. Responsibilities Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability What you’ll need to bring 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders Excellent communication skills with the ability to explain complex concepts clearly and confidently Highly organized and capable of managing multiple customer engagements at once Natural curiosity and genuine passion ****for product excellence and continuous improvement Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building Bonus Points Hands-on agent experience: Exposure to setting up and configuring AI agents Experience at a fast-paced start-up: You’ve already cut your teeth at an early-stage start-up or other high growth environment Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking Life at Outtake Outtake is backed by top-tier investors and operators who believe in our mission and our model: a lean, dense, exceptionally talented team building a category-defining product. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers. Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter. Health: 100% company-paid medical, dental, and vision for employees. Time Away: Flexible PTO. We trust adults to manage energy, not clock time. Culture & Team: Annual company retreats and regular in-person events.

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