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Home › Companies › F11860e5 22a9 42a6 8f03 E5f6621f2f99 19000101 000001 › Product Support Engineer/Specialist

Product Support Engineer/Specialist

F11860e5 22a9 42a6 8f03 E5f6621f2f99 19000101 000001 · Mayfield Village, OH, US, Mayfield Village, OH · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF11860e5 22a9 42a6 8f03 E5f6621f2f99 19000101 000001
TitleProduct Support Engineer/Specialist
Normalized title-
Department / team-
LocationMayfield Village, OH, United States
Work model-
Employment type-
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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City jobsActive postings in Mayfield Village.Open
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Linked records

CompanyF11860e5 22a9 42a6 8f03 E5f6621f2f99 19000101 000001
Sourcee51f696a-d86e-4acb-9256-476682ace5f4
ATS providerADP Workforce Now Recruiting

Description

As a Product Support Engineer/Specialist for the Transmission Market, you will be responsible for assisting the Market Manager with new product development and technical support for new and existing product lines. This role will support U.S. Sales growth by actively participating in quoting activities and conducting technical reviews of customer requirements. Works as a liaison between sales and engineering to market products and grow the product offering. Duties & Responsibilities: Create Project Requests for new products. Include the “commercial specifications” which outline the features, the performance requirements, the cost objectives, and the date required. Monitor the progress of new product development programs, and actively participate in interim design reviews. Suggest changes as required to meet the objectives of the commercial specifications. Initiate formal or MS specification requests, as required. Follow up on the progress of these requests. Initiate Engineering Change Requests (ECRs) on existing products to make changes necessary to meet changing requirements of customers or industry standards. Work with Marketing Communications to develop and maintain sales literature and application procedures for new and existing products. Provide technical support to customers, sales network, Customer Service personnel and international subsidiaries. Provide assistance to other members of the Sales and Marketing Department, as required. Provide assistance in the review and response (including support documentation) to bid proposals (domestic and international, as required). Work with Engineering to analyze and resolve product malfunctions and complaints. Actively participate in industry meetings and trade shows. Qualifications and Requirements: Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience). A Bachelor's degree must be earned from a university in the United States. Technical sales experience a plus, preferably in the Substation market Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), working knowledge of CRM. Must have excellent communication and organizational skills. Market knowledge along with a high energy level is important. Knowledge of layout and detail drafting techniques. Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments. Good verbal and written communication skills. Travel: Ability to travel a minimum of 15-25% Domestic and 0-5% International Schedule: Fulltime Standard office hours with flextime Benefits: 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years Enrollment in company profit sharing after two years Medical, dental & vision insurance, including free preventative care Wellness & Employee Assistance Program (EAP) Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, paid company holidays, and vacation purchase program Short & long-term disability Parental & family leave; military leave Inclusive & welcoming company culture Career development & tuition assistance Student loan debt repayment program Click here for additional information

Full job record

Job ID4827a8b57c3895bc1af67e3eb8dec7b5047c55f3
Org ID45f877a1-e311-40d5-91d0-1d524fff0e9a
Source IDe51f696a-d86e-4acb-9256-476682ace5f4
Board IDe51f696a-d86e-4acb-9256-476682ace5f4
Provideradp_workforcenow
Provider Job Key619567
TitleProduct Support Engineer/Specialist
Normalized Title—
Statusdeleted
Activeno
Location TextMayfield Village, OH, US, Mayfield Village, OH
Department—
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Employment Type—
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Remote Policy—
CountryUnited States
RegionOH
CityMayfield Village
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f11860e5-22a9-42a6-8f03-e5f6621f2f99&ccId=19000101_000001&lang=en_US&type=JS&jobId=619567&jwId=9205982082580_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f11860e5-22a9-42a6-8f03-e5f6621f2f99&ccId=19000101_000001&lang=en_US&type=JS&jobId=619567&jwId=9205982082580_1
First Seen At2026-05-31 18:58:59Z
Last Seen At2026-06-02 09:55:57Z
Last Checked At2026-06-04 09:59:03Z
Last Changed At2026-06-04 09:59:03Z
Inactive At2026-06-04 09:59:03Z
Source Posted At2026-05-21 13:21:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>As a Product Support Engineer/Specialist for the Transmission Market, you will be responsible for assisting the Market Manager with new product development and technical support for new and existing product lines. This role will support U.S. Sales growth by actively participating in quoting activities and conducting technical reviews of customer requirements. Works as a liaison between sales and engineering to market products and grow the product offering.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Duties &amp; Responsibilities:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Create Project Requests for new products. Include the &ldquo;commercial specifications&rdquo; which outline the features, the performance requirements, the cost objectives, and the date required.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Monitor the progress of new product development programs, and actively participate in interim design reviews. Suggest changes as required to meet the objectives of the commercial specifications.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Initiate formal or MS specification requests, as required. Follow up on the progress of these requests.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Initiate Engineering Change Requests (ECRs) on existing products to make changes necessary to meet changing requirements of customers or industry standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Work with Marketing Communications to develop and maintain sales literature and application procedures for new and existing products.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Provide technical support to customers, sales network, Customer Service personnel and international subsidiaries.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Provide assistance to other members of the Sales and Marketing Department, as required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Provide assistance in the review and response (including support documentation) to bid proposals (domestic and international, as required).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Work with Engineering to analyze and resolve product malfunctions and complaints.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Actively participate in industry meetings and trade shows.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Qualifications and Requirements:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience). A Bachelor&#39;s degree must be earned from a university in the United States.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Technical sales experience a plus, preferably in the Substation market</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), working knowledge of CRM.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Must have excellent communication and organizational skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Market knowledge along with a high energy level is important.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Knowledge of layout and detail drafting techniques.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Good verbal and written communication skills.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Travel:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Ability to travel a minimum of 15-25% Domestic and 0-5% International</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Schedule:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Fulltime&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Standard office hours with flextime&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Benefits:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Enrollment in company profit sharing after two years</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Medical, dental &amp; vision insurance, including free preventative care</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Wellness &amp; Employee Assistance Program (EAP)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Health care flexible spending accounts, health savings accounts, &amp; life insurance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Paid time off, paid company holidays, and vacation purchase program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Short &amp; long-term disability</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Parental &amp; family leave; military leave</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Inclusive &amp; welcoming company culture&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Career development &amp; tuition assistance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='line-height:115%;font-family:\"Grandview\",sans-serif;font-size:15px;'>Student loan debt repayment program</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Grandview\",sans-serif;'>Click <a href=\"https://www.plp.com/careers/our-benefits\" target=\"_blank\">here</a> for additional information&nbsp;</span></p></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
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    "itemID": "9205982082580_1",
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    "requisitionTitle": "Product Support Engineer/Specialist ",
    "clientRequisitionID": "1526",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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          "postalCode": "44143",
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          "shortName": " Mayfield Village, OH, US"
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/619567?cid=f11860e5-22a9-42a6-8f03-e5f6621f2f99&ccId=19000101_000001&lang=en_US&locale=en_US",
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}
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