Patient Services Representative, Womens Health

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    "url": "https://careers-austinpcc.icims.com/jobs/2301/patient-services-representative%2c-womens-health/job",
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    "title": "Patient Services Representative, Womens Health",
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    "datePosted": "2024-06-06T08:27:27.046Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p> </p>\n<p>The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values. </p>\n<p> </p>\n<p><strong>Location:</strong>919 E 32nd Street, Austin, Texas, 78705 (Center for Women's Health in St. Davis). </p>\n<p><strong>Compensation: </strong>$17.00 - $20.00 per hour based on experience and qualifications </p>\n<p><strong>Hours (Full Time): </strong>Monday, Wednesday, and Thursday 11:30 AM - 8:00 PM, and Tuesday and Friday 8:00 AM - 4:30 PM</p>\n<h2>Responsibilities</h2>\n<ul>\n <li><p><strong>Under the direction of the Operations Manager, this individual’s primary job responsibilities include:</strong></p>\n  <ul>\n   <li>Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service</li>\n   <li>Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules</li>\n   <li>Thoroughly review and update patient demographics, consents, insurance, and income</li>\n   <li>Ensure the patient is screened by financial counselors if applicable</li>\n   <li>Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)</li>\n   <li>Maintain a well-organized work area</li>\n   <li>Complete the entire checkout process</li>\n   <li>Communicate effectively with back-office support staff and other departments</li>\n   <li>Function well as a team with the flexibility to adapt to daily changes in routine or assignments</li>\n   <li>Monitor wait times in the waiting area and communicate delays to the patient and clinical staff</li>\n   <li>Manage late arriving patients per policy and no-show appointments as appropriate</li>\n   <li>Collect co-pay and accurately reconcile daily cash</li>\n   <li>Comply with all front office policies and procedures</li>\n   <li>Process medical records release requests</li>\n   <li>Comply with attendance and punctuality requirements</li>\n   <li>Equipment is turned on and is prepared for the workday at the start of the shift</li>\n   <li>Occasional overtime and/or weekend hours may be required</li>\n  </ul></li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education:</strong></p>\n<ul>\n <li>High school diploma/GED required</li>\n <li>Some college preferred</li>\n</ul>\n<p> </p>\n<p><strong>Experience:</strong></p>\n<ul>\n <li>Two years of experience working in a physician’s office or healthcare facility</li>\n <li>Experience with medical billing and/or collections preferred </li>\n</ul>\n<p><strong>Certificate/License:  </strong>None</p>\n<p> </p>\n<p><strong>Knowledge, Skills, and Abilities: </strong></p>\n<ul>\n <li>Bilingual in English/Spanish</li>\n <li>Exceptional customer service skills</li>\n <li>Ability to interact successfully with people from a variety of backgrounds and abilities</li>\n <li>Basic computer literacy, including working with databases</li>\n <li>Working knowledge of electronic medical records and practice management systems</li>\n <li>Ability to multi-task in a high change environment </li>\n</ul>\n<p><strong>Our Benefits Include:</strong></p>\n<ul>\n <li>18 PTO days per year & 11 paid holidays</li>\n <li>Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.</li>\n <li>Dental & Vision</li>\n <li>Flexible Spending Accounts</li>\n <li>Employer paid Life Insurance</li>\n <li>Employer paid Short-Term and Long-Term Disability</li>\n <li>Annual Training</li>\n <li>403(b) with 5% employer matching</li>\n</ul>\n<p> </p>\n<p>People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.</p>\n<p> </p>",
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