Home › Companies › BrassRing 25212 / 6065 › Main Store: Supervisory Customer Experience Associate
Main Store: Supervisory Customer Experience Associate
BrassRing 25212 / 6065 · Active · IBM Kenexa BrassRing
Job facts
| Field | Value |
|---|---|
| Company | BrassRing 25212 / 6065 |
| Title | Main Store: Supervisory Customer Experience Associate |
| Normalized title | - |
| Department / team | - |
| Location | Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. As a Customer Service expert, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | IBM Kenexa BrassRing |
| Posted / first seen | — / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from BrassRing 25212 / 6065. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through IBM Kenexa BrassRing. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. As a Customer Service expert. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | BrassRing 25212 / 6065 |
| Source | 15838fc9-d9bd-4e43-9fa0-df0fad4bd103 |
| ATS provider | IBM Kenexa BrassRing |
Description
Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred
Full job record
| Job ID | 47fcece702040dc54cde2f5baa4b048444be313c |
| Org ID | 4616bdb1-5ffc-4ce4-958f-54ff4f5c33f7 |
| Source ID | 15838fc9-d9bd-4e43-9fa0-df0fad4bd103 |
| Board ID | 15838fc9-d9bd-4e43-9fa0-df0fad4bd103 |
| Provider | ibm_kenexa_brassring |
| Provider Job Key | 3372273 |
| Title | Main Store: Supervisory Customer Experience Associate |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | — |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. As a Customer Service expert |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25212&siteid=6065&jobid=3372273 |
| Apply URL | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25212&siteid=6065&jobid=3372273 |
| First Seen At | 2026-06-06 08:39:13Z |
| Last Seen At | 2026-06-06 19:24:29Z |
| Last Checked At | 2026-06-06 19:24:29Z |
| Last Changed At | 2026-06-06 08:39:13Z |
| Inactive At | — |
| Source Posted At | — |
| Source Updated At | 2026-06-04 00:00:00Z |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:25212|s:6065/date=2026-06-06/2026-06-06T19-24-26-744Z-441b4c0800e3061958879f48341c1d0e10904f6ad75bff49926ab8c632ce7b88.json |
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"Value": "Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.<br><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. 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You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.</span></span></span><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?</span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Greet every customer with eye contact and smile in your authentic way</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Complete transactions accurately and efficiently while engaging customers in appropriate conversation</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience</span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"color:#121212\">We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!</span></span></span></span></span><br><br><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Job Qualifications</b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to learn and adapt to current technology needs</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to stay calm when customers are stressed or upset</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Able to think quickly on the spot to answer customer questions</span></span></span></li></ul><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b>Additional Qualifications/Requirements: </b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Willing to cross-train and work in other areas of the store, as needed</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Must possess a welcoming and helpful attitude toward customers and other team members</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Cash handling experience preferred</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Excellent communication skills</span></span></span></li><li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Basic computer skills</span></span></span></li><li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">Retail experience preferred</span></span></span></li></ul>",
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