Service Processor

{
  "content_hash": "88d5ea3b8789c05f3935c1f030775f33edeea355dd6f30b7e492ed5cce261f9f",
  "source_hash": "6189ca58f6698d4689a9ee62acd2422c263272f2d1b16f097e1ef12073b7ad86",
  "last_changed_at": "2026-05-29T06:57:46.220Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Fulton, MD",
    "city": "Fulton",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 23.5,
  "salary_min": 23.5,
  "inferred_at": "2026-06-06T07:56:15.372Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Fulton, MD",
      "city": "Fulton",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Core Role Responsibilities",
      "content": "\n<li>Engage, listen, and resolve customer issues; ensure a highly personalized customer experience</li>\n<li>Triage service-related issues related to installed Window Nation products</li>\n<li>Swiftly and thoroughly research customer inquiries</li>\n<li>Ensure that scheduling stakeholders can accurately and efficiently schedule service requests</li>\n<li>Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.</li>\n<li>Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency</li>\n<li>Keep customers updated; regularly update customer accounts in the CRM</li>\n<li>Meet individual quantitative performance metrics&nbsp;</li>\n"
    },
    {
      "text": "Basic Qualifications",
      "content": "\n<li>2+ years of Customer Service experience to include call centers, customer care centers.</li>\n<li>Experience working in a CRM system or other customer tracking software.</li>\n"
    },
    {
      "text": "Preferred Qualifications",
      "content": "\n<li>Ability to handle difficult conversations with a high level of empathy</li>\n<li>Customer-centric mindset</li>\n<li>Ability to provide thorough notes/updates in a CRM</li>\n<li>Experience in Dynamics 365</li>\n<li>Proficiency in Microsoft Office</li>\n<li>Excellent interpersonal and communication skills</li>\n<li>Experience working in a high-volume role</li>\n<li>Demonstrated ability to prioritize tasks and manage time efficiently</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1779813606374,
  "updatedAt": null,
  "categories": {
    "team": "Customer Experience",
    "location": "Fulton, MD",
    "commitment": "Full-time (Individual Contributor)",
    "department": "Operations",
    "allLocations": [
      "Fulton, MD"
    ]
  },
  "salaryRange": {
    "max": 23.5,
    "min": 23.5,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}