Client Success Manager

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  "salary_period": "year",
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  "salary_currency": "USD"
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      "state": "Washington",
      "country": "United States",
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    "jobOpeningName": "Client Success Manager",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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    "datePosted": "2026-04-28",
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      "city": "Remote",
      "state": "Washington",
      "country": "United States",
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    "description": "<p>Position Title:     <span style=\"font-weight: bold\">Client Success Manager (Full-time, Exempt)</span>   </p>\n<p>Reports To:        <span style=\"font-weight: bold\">Director, Associated Health Plans</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Job Description</span></p>\n<p>As a Client Success Manager at Vimly, you’ll serve as a strategic partner and trusted advisor to our clients, ensuring they achieve their desired outcomes through our benefits administration and BPO solutions. You’ll lead cross-functional efforts to deliver exceptional service, drive customer satisfaction, and foster long-term relationships. This role focuses on customer advocacy, provides continuity and ensures a seamless experience spanning all stages of the customer life cycle while maximizing the value of their Vimly solution.<br><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Relationship Management</span></p>\n<ul>\n<li>Build and nurture high-trust relationships with a portfolio of customers.</li>\n<li>Serve as the primary point of contact for customer success, retention, and satisfaction.</li>\n<li>Facilitate regular internal and external client meetings to track progress, business impact, and strategic alignment.</li>\n</ul>\n<p><em> </em></p>\n<p><span style=\"font-weight: bold\">Strategic Client Leadership and Operational Alignment</span></p>\n<ul>\n<li>Lead internal cross-functional efforts on behalf of customers, coordinating across departments to ensure seamless execution.</li>\n<li>Collaborate with clients to define success metrics and develop actionable plans.</li>\n<li>Influence internal teams and processes to reflect the strategic priorities of each customer relationship.</li>\n<li>Advocate for customer needs and systemic improvements across product, engineering, and operations.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Service Delivery</span><span style=\"font-weight: bold\"> and Process Optimization</span></p>\n<ul>\n<li>Handle escalated inquiries and ensure timely resolution through appropriate channels.</li>\n<li>Identify trends in customer inquiries and feedback to drive continuous improvement.</li>\n<li>Monitor SLA adherence to ensure consistent service delivery to our clients.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Experience:</span></p>\n<ul>\n<li>5+ years in Benefits Administration customer support</li>\n<li>5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) – a plus</li>\n<li>Proven success managing complex customer portfolios</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Skills and Competencies:</span></p>\n<ul>\n<li>Strong relationship-building and influencing skills</li>\n<li>Ability to align customer goals with Vimly’s solutions</li>\n<li>Excellent written, verbal, and presentation skills</li>\n<li>Results-oriented mindset with a focus on business outcomes</li>\n<li>Discretion and sound judgment in managing sensitive information</li>\n<li>Ability to multitask and prioritize across internal and external demands</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Technical Proficiency:</span></p>\n<ul>\n<li>Microsoft Office Suite (Outlook, Word, Excel)</li>\n<li>Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Education:</span></p>\n<ul>\n<li>Bachelor’s degree in business management or equivalent industry experience</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Industry Experience (Preferred):</span></p>\n<ul>\n<li>Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Work Environment:</span></p>\n<ul>\n<li>Remote/hybrid; Targeted hire for Seattle area</li>\n<li>Travel expectations: Some travel may be required.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Compensation: </span></p>\n<p>The targeted range for this role is $80,000-$115,000 annually. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Salary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package:</span></p>\n<ul>\n<li>Medical, Dental and Vision Coverage</li>\n<li>401(k) Retirement Plan with employer match</li>\n<li>20 PTO days accrued within the first year (includes sick time)</li>\n<li>12 holidays per year, Diversity Time Off and Paid Volunteer Time Off</li>\n<li>Life and AD&amp;D Insurance</li>\n<li>Long-term and Short-term Disability Insurance</li>\n<li>Voluntary Life Insurance</li>\n<li>Voluntary Long-Term Care (LTC) insurance</li>\n<li>Voluntary Pet Insurance</li>\n<li>Voluntary Legal Plan</li>\n<li>Health Savings Account (HSA)</li>\n<li>Flexible Spending Accounts (FSA)</li>\n<li>AFLAC Voluntary Benefits</li>\n<li>MetLife Voluntary Benefits</li>\n<li>Employee Assistance Program</li>\n</ul>\n<p> </p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Vimly Benefit Solutions is an Equal Opportunity Employer</span></span></p>",
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    "minimumExperience": "Experienced",
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