Senior IT Support Specialist (26714)

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    "description": "<h2><span style=\"color:#4f81bd; font-family:Calibri, sans-serif\">Senior IT Support Specialist</span></h2>\n\n<p><span style=\"font-family:Cambria,serif\">Job Title: Senior IT Support Specialist</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">Department: Information Technology</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">Reports To: IT Lead</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">FLSA Status: Exempt </span></p>\n\n<p><span style=\"font-family:Cambria,serif\">Location: Pinellas Park, FL</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">Prepared Date: June 2026</span></p>\n\n<h3><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#4f81bd\">Position Summary</span></span></h3>\n\n<p><span style=\"font-family:Cambria,serif\">The Senior IT Support Specialist serves as the primary on-site IT resource for the company&#39;s Pinellas Park facility while supporting users, systems, and technology operations across multiple business locations. This role is responsible for maintaining reliable, secure, and efficient technology systems while providing responsive support to both on-site and remote employees throughout the organization.</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">Working closely with the IT Lead, this position supports a broad range of technology functions including end-user support, systems administration, networking, cybersecurity, infrastructure projects, vendor coordination, and continuous technology improvement initiatives.</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">This role offers significant opportunities for professional growth and technical development. The scope of responsibilities and level of autonomy will vary based on the candidate&#39;s experience, skills, and demonstrated capabilities.</span></p>\n\n<p><span style=\"font-family:Cambria,serif\">The ideal candidate is a self-motivated problem solver who enjoys learning new technologies, takes ownership of their work, and thrives in a collaborative environment.</span></p>\n\n<h3><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#4f81bd\">Essential Duties and Responsibilities</span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Cambria,serif\">Serve as the primary IT support resource for employees located at the Pinellas Park facility.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Provide remote technical support for employees located at other company sites and remote work-from-home team members.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Troubleshoot and resolve hardware, software, network, and connectivity issues across office and manufacturing environments.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Deploy, configure, maintain, and support desktop computers, laptops, printers, mobile devices, and related technology equipment.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Assist with administration and maintenance of Windows servers, Microsoft 365, Active Directory, networking equipment, wireless infrastructure, and business applications.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Support user account management, access control, endpoint management, and device lifecycle activities.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Participate in cybersecurity initiatives including endpoint protection, patch management, backups, monitoring, and user security awareness efforts.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Assist with implementation and maintenance of infrastructure projects and technology improvements.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Support ERP, manufacturing, and operational software systems used throughout the business.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Coordinate with technology vendors and service providers as needed.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Maintain accurate documentation of systems, configurations, procedures, and support activities.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Assist with disaster recovery, business continuity, and system reliability initiatives.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Provide technology training and guidance to end users.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Occasionally travel to other company locations, including the North Port facility, to support projects, upgrades, troubleshooting, and operational requirements.</span></li>\n\t<li><span style=\"font-family:Cambria,serif\">Participate in after-hours support activities when necessary for maintenance, upgrades, or critical business needs.</span></li>\n</ul>\n",
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