IT Helpdesk Specialist with German, Dutch, or French

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    "jobDescription": "Seniority Level: Entry level<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><div><div><p></p></div><div><p><b><span>#Talent</span></b></p><p><i>Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. </i><i>Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden.</i><i> We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.</i></p></div><div><p><span><span>Our<span> </span></span></span><b><span>TechBar Team</span></b><span><span><span> </span>in Prague provides IT support to over 10,000 colleagues across 9 countries in 5 languages. </span></span></p></div><div><p><span><span>We have a focused onboarding program and are happy to accept applicants with no IT experience but a desire to start a career in IT. We also welcome more experienced IT experts, with plenty of opportunities to grow your tech career within AB InBev.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Your Typical Day:</span></b><span> </span></p></div><div><ul><li><p><span><span>You will be the point of contact for European employees needing technical support, assisting with applications via Omnichannel (phone calls, video calls, IT tickets).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You will remotely troubleshoot inquiries, using our extensive knowledge base for guidance. Complex issues can be escalated to Level 2 and 3 support.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You will record all information in the resolution logs of our ticketing system.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You will work on service/process improvement projects, as our team always aims to improve customer satisfaction and automate repetitive tasks.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>We will help you achieve your goals by focusing on your development, offering career growth opportunities, coaching, mentoring, and formalized training.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You won’t be taking calls all day long. Time during your workday will be dedicated to supporting improvements or working on your personal development.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A career with us can take you in many directions. There’s room to grow and move within the organization, to new teams and locations.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><div><div><p><b><span>Is This You?</span></b><span> </span></p></div><div><ul><li><p><span><span>Fluent in<span> </span></span></span><b><span>German or</span></b><span><span><span> </span></span></span><b>Dutch</b> <b>or</b> <b><span>French</span></b><span><span>, with<span> </span></span></span><b><span>English</span></b><span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A university degree or equivalent work experience.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Interested in computer systems, mobile devices, and technology products.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>A collaborative communicator who enjoys working with others.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Passionate about contributing to a supportive, inclusive, and thriving team culture.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You gain satisfaction from providing excellent customer support.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>We Also Offer a Great Benefits Package:</span></b><span> </span></p></div><div><ul><li><span>Benefits for you and your family to help your physical and mental health </span></li><li><span>pension contributions (2,5%)</span></li><li><span>25 days of holidays per year</span></li><li><span>Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance</span></li><li><span>Benefity points </span></li><li><span>A beer allowance to enjoy our brands</span></li><li><span>Meal vouchers</span></li><li><span>Local Bonus</span></li><li><span>26 weeks paid leave for primary caregivers </span></li></ul></div><p></p></div><div><p><b>WHAT IT MEANS TO BE ONE OF US</b></p><p></p><p><b>OWN IT</b></p><p>Ownership is at the foundation of everything we do.</p><p>We look for owners who are empowered to lead positive change and take accountability for their results. When we come together, we don’t let our titles define us; we push each other to find the best solutions for our business strategy.</p><p><b>DREAM BIG</b></p><p>We dream big because we believe that through collective focus, discipline, and the strength of our teams, we can achieve anything. We empower our owners to push the boundaries of what’s possible to deliver on our strategy and purpose.</p><p>We look for people with passion, curiosity, and ambition to make a difference and grow with our business.</p><p><b>MAKE IT HAPPEN</b></p><p>We know that our actions matter more than words. We walk the talk, for there is no such thing as &#34;this is not my problem.&#34;</p><p>We value resilience and commitment to excellence when facing challenges. We look for people who know how to transform big dreams into measurable results and shared success through hard work, consistency, and long-term thinking.</p></div>",
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