Customer Service Manager

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    "url": "https://careersen-itt-inc.icims.com/jobs/16324/customer-service-manager/job",
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    "title": "Customer Service Manager",
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    "datePosted": "2026-04-10T04:00:00.000Z",
    "description": "<h2>About ITT:</h2>\n<p>ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. </p>\n<p>Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.</p>\n<p> </p>\n<p>Our businesses are organized in three distinct segments, each based around our core engineering DNA: </p>\n<p> </p>\n<p><strong>Flow Technologies:</strong> A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic <strong>Goulds Pumps</strong> (with more than 175 years of history), <strong>Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.</strong></p>\n<p> </p>\n<p><strong>Motion Technologies:</strong> A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include <strong>Friction Technologies, KONI </strong>and <strong>Axtone.</strong></p>\n<p> </p>\n<p><strong>Connect and Control Technologies: </strong>A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include<strong> ITT Cannon, Enidine, Aerospace Controls</strong> and <strong>kSARIA. </strong></p>\n<h2>Position Summary</h2>\n<p>We are looking for a Customer Services Manager to lead our customer service, shipping, and billing operations. In this role, you ensure smooth order processing and on-time delivery, contributing directly to customer satisfaction and business performance.</p>\n<p>You will act as a key link between Sales, Supply Chain, and customers, driving operational excellence while leading a small, dedicated team.</p>\n<h2>Essential Responsibilities</h2>\n<ul>\n <li>Oversee end-to-end order processing, including shipping and warranty handling</li>\n <li>Ensure on-time delivery and high service levels for customers</li>\n <li>Act as the escalation point for operational issues and resolve them effectively</li>\n <li>Monitor team performance, workload, and quality of work</li>\n <li>Manage invoicing processes, including credit notes and documentation</li>\n <li>Coordinate transport and export documentation</li>\n <li>Review and approve invoices and shipping documents</li>\n <li>Identify and implement process improvements within Customer Services</li>\n <li>Maintain and improve standard operating procedures</li>\n <li>Support and communicate pricing updates</li>\n <li>Prepare reports and analyses on order intake, performance, and warranty trends</li>\n <li>Provide insights to Sales and Management to support decision-making</li>\n <li>Contribute to business reviews and performance tracking</li>\n <li>Lead, coach, and develop team members</li>\n <li>Ensure effective planning and resource allocation</li>\n <li>Foster a collaborative and customer-focused work environment</li>\n</ul>\n<h2>Position Requirements</h2>\n<ul>\n <li>Experience in customer service, order management, or supply chain operations</li>\n <li>Strong organizational and problem-solving skills</li>\n <li>Experience with ERP systems and data analysis (Excel)</li>\n <li>Knowledge of logistics processes (shipping, Incoterms, customs regulations)</li>\n <li>Leadership experience or ability to manage a small team</li>\n <li>Strong communication skills in English (Dutch and/or German is a plus)</li>\n <li>Analytical, detail-oriented, and results-driven mindset</li>\n <li>Ability to work cross-functionally and manage multiple priorities</li>\n <li>Flexibility and resilience in a fast-paced environment</li>\n</ul>\n<p> </p>\n<p>#LI-MB1</p>\n<p>#MT1</p>",
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    "responsibilities": "- Oversee end-to-end order processing, including shipping and warranty handling\r\n- Ensure on-time delivery and high service levels for customers\r\n- Act as the escalation point for operational issues and resolve them effectively\r\n- Monitor team performance, workload, and quality of work\r\n- Manage invoicing processes, including credit notes and documentation\r\n- Coordinate transport and export documentation\r\n- Review and approve invoices and shipping documents\r\n- Identify and implement process improvements within Customer Services\r\n- Maintain and improve standard operating procedures\r\n- Support and communicate pricing updates\r\n- Prepare reports and analyses on order intake, performance, and warranty trends\r\n- Provide insights to Sales and Management to support decision-making\r\n- Contribute to business reviews and performance tracking\r\n- Lead, coach, and develop team members\r\n- Ensure effective planning and resource allocation\r\n- Foster a collaborative and customer-focused work environment",
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