Senior IT Support Engineer - MSP

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    "datePosted": "2026-01-13",
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    "description": "<p><span style=\"font-weight: bold\">PLEASE NOTE:</span></p>\n<p>For the greater New York City area applicants, this is an<span style=\"font-weight: bold\"> in-office position.</span></p>\n<p><br></p>\n<p>Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….</p>\n<p><br></p>\n<p>My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.</p>\n<ul>\n<li>Our clients love us and our satisfaction surveys show it at a consistent 97%</li>\n<li>We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support</li>\n<li>No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!</li>\n<li>We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.</li>\n</ul>\n<p><br></p>\n<p>We are expanding our operations and seeking to grow our team. We have an opening for a<span style=\"font-weight: bold\"> Senior IT Support Engineer </span>to join our Service Delivery Team. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Senior IT Support Engineer Duties and Responsibilities:</span></p>\n<ul>\n<li>Provide oversight and mentorship to the team in addition to your technical role. </li>\n</ul>\n<ul>\n<li>Suggest and organize team-building activities. </li>\n</ul>\n<ul>\n<li>Ensure team performance and understand on metrics. </li>\n</ul>\n<ul>\n<li>Act as a resource to the rest of the team for rapid decisions and direction. </li>\n</ul>\n<ul>\n<li>Through Root Cause Analysis, discover training needs and provide coaching. </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Senior IT Support Engineer Requirements and Qualifications:</span></p>\n<ul>\n<li>5+ years of relevant technical experience with Microsoft end-user and cloud technologies. </li>\n</ul>\n<ul>\n<li>2+ years of relevant lead experience with multiple technicians </li>\n</ul>\n<ul>\n<li>Experience in managing customer expectations. </li>\n</ul>\n<ul>\n<li>Demonstrable experience in incident, problem, and change management. </li>\n</ul>\n<ul>\n<li>ITIL Foundations V3 or V4 certification is highly desired. </li>\n</ul>\n<ul>\n<li>Excellent ability to present information in a manner that is clear and concise. </li>\n</ul>\n<ul>\n<li>Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally. </li>\n<li>Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances. </li>\n</ul>",
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