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PartnersACCESS Specialist (QP) Remote-NC (PRN)

11234a05 Dd20 44aa 9b1f Ca7bb9f6eba3 19000101 000001 · Elkin, NC, US, Elkin, NC; Winston-Salem, NC, US, Winston-Salem, NC; Mocksville, NC, US, Mocksville, NC; Albemarle, NC, US, Albemarle, NC; Monroe, NC, US, Monroe, NC; Kannapolis, NC, US, Kannapolis, NC; Statesville, NC, US, Statesville, NC; Morganton, NC, US, Morganton, NC; Hickory, NC, US, Hickory, NC; Gastonia, NC, US, Gastonia, NC · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company11234a05 Dd20 44aa 9b1f Ca7bb9f6eba3 19000101 000001
TitlePartnersACCESS Specialist (QP) Remote-NC (PRN)
Normalized title-
Department / team-
LocationElkin, NC, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 11234a05 Dd20 44aa 9b1f Ca7bb9f6eba3 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Elkin.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company11234a05 Dd20 44aa 9b1f Ca7bb9f6eba3 19000101 000001
Source255a48bf-6d53-42f4-abe2-2e15155d1f67
ATS providerADP Workforce Now Recruiting

Description

PRN position - not eligible for benefits Office Location: Available for any of Partners' NC locations; Remote Option Projected Hiring Range : Depending on Experience Closing Date : Open Until Filled Work Schedule: Mon-Sat, 7a-6p (PRN-as needed) Primary Purpose of Position: This position provides the initial screening, referral and or scheduling of members who call the toll-free PartnersACCESS Member Services number seeking health and behavioral health services and as appropriate, transfers the member to a clinician who will clinically triage/assess the member’s acuity and will determine what type and intensity of service the member needs and/or is eligible to receive. Role and Responsibilities: Screening, scheduling and referral: Initial screening of Health/Mental Health (MH)/Substance Use (SU)/Traumatic Brain Injury (TBI)/Intellectual/Developmental Disability (I/DD) treatment needs, benefit information and referral of members calling to determine if they may potentially qualify for services Collect and enter demographic data into the electronic record, completion of appropriate forms, explanation of services, benefits and resources, verifies Medicaid and dispatch Provide follow up calls to referral sources and members to ensure that members have been successfully engaged in services Make referrals to clinical homes and crisis providers that meet the timeliness standards as defined by NC Medicaid Provide information about local community resources, independent practitioners, and related providers for referrals for basic benefit services This position demands a high level of accuracy and confidentiality. Information must be handled according to NC standards and rules, state and federal laws and LME/MCO and NCQA standards, procedures, policies and protocol Authorizations: Assists with authorizations/admissions to state hospitals, ADATC, Three Way Hospitals, Level III Detox, Facility Based Crisis and all referrals to crisis services Process other acute care authorizations as requested by supervisor or other Access to Care Licensed Clinician Automation: Screenings are completed using standard and specialized computer programs Inputs accurate information into the system and unlocks electronic service records with appropriate consents, enters all necessary data elements into data systems Provide technical assistance to First Responders, clinical home providers, and Mobile Crisis Management Cooperative Efforts: Establish and maintain effective working relationships within the unit, agency, and service system Consistently demonstrate professionalism, tact and diplomacy in handling irate callers and/or working with contract providers and other external parties Participate in Unit Staff meeting, Agency Staff meetings, (All staff meetings) and assigned committees Knowledge, Skills and Abilities: Sound knowledge of health/MH/SU/TBI/I/DD for the appropriate determination of eligibility for Medicaid and State supported services, appropriateness of referrals for treatment and assessment and the level of danger of the members calling for assistance Knowledge of the laws governing the treatment of health, mental illness, substance abuse and intellectual/developmental disabilities as well as the resources available in the community for treatment Knowledge of call center functions, member population, potential for crisis issues, confidentiality laws and program protocols/policies Excellent computer skills Ability to complete tasks independently, define problems, apply laws, policies and procedures to agency activities and must use sound judgment in conducting screening, triage and referral Ability to use sound judgment when conducting a screening and be able to determine when it is necessary and appropriate to transfer a member to a Licensed Access to Care Clinician Ability to communicate effectively orally and in writing, have good keyboarding skills and be able to multi-task (that is: converse while entering screening information into the electronic medical record and evaluating the member’s need) Ability to take highly complicated criteria and apply it to cases in determining eligibility for services and appropriate scheduling referrals Ability to assist members in highly stressful situations which may be life threatening to the member or public while at the same time facilitating a connection to crisis services and/or a Licensed Access to Care Clinician Ability to provide technical assistance to both members and Providers Ability to maintain confidentiality when screening and referring calls/callers Education/Experience Required: Bachelor’s Degree in related field or Licensed Practical Nurse (LPN) and at least two (2) years of healthcare or MH/SU/IDD experience. Education/Experience Preferred: Licensed practical nurses (LPNs) and at least four (4) years of healthcare and/or MH/SU/IDD experience. Licensure/Certification Requirements: N/A

Full job record

Job ID4773ea05170190bf0a13743632bbec0f985f3c93
Org IDdd48cc4f-1c55-49be-bfea-261bc9f09865
Source ID255a48bf-6d53-42f4-abe2-2e15155d1f67
Board ID255a48bf-6d53-42f4-abe2-2e15155d1f67
Provideradp_workforcenow
Provider Job Key561977
TitlePartnersACCESS Specialist (QP) Remote-NC (PRN)
Normalized Title—
Statusactive
Activeyes
Location TextElkin, NC, US, Elkin, NC; Winston-Salem, NC, US, Winston-Salem, NC; Mocksville, NC, US, Mocksville, NC; Albemarle, NC, US, Albemarle, NC; Monroe, NC, US, Monroe, NC; Kannapolis, NC, US, Kannapolis, NC; Statesville, NC, US, Statesville, NC; Morganton, NC, US, Morganton, NC; Hickory, NC, US, Hickory, NC; Gastonia, NC, US, Gastonia, NC
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNC
CityElkin
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=11234a05-dd20-44aa-9b1f-ca7bb9f6eba3&ccId=19000101_000001&lang=en_US&type=JS&jobId=561977&jwId=9201577228366_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=11234a05-dd20-44aa-9b1f-ca7bb9f6eba3&ccId=19000101_000001&lang=en_US&type=JS&jobId=561977&jwId=9201577228366_1
First Seen At2026-05-31 18:23:05Z
Last Seen At2026-06-06 13:21:05Z
Last Checked At2026-06-06 13:21:05Z
Last Changed At2026-06-06 13:21:05Z
Inactive At—
Source Posted At2026-04-30 14:02:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=11234a05-dd20-44aa-9b1f-ca7bb9f6eba3|19000101_000001/date=2026-06-06/2026-06-06T13-21-04-525Z-d17d6db80861dba3cdb7765e2a90aedaaa582a84d9b2da40e9a66c0d7f1a2c2f.json
Event Fields
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  "last_changed_at": "2026-06-06T13:21:05.385Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": "remote",
  "salary_period": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div data-pasted=\"true\"><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(68, 68, 68);\">PRN position - not eligible for benefits</span></strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(68, 68, 68);\">&nbsp;</span></strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\">Office Location:</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: tahoma, sans-serif;\">&nbsp; Available for any of Partners&#39; NC locations; Remote Option</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(68, 68, 68);\">Projected Hiring Range</span></strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(68, 68, 68);\">: &nbsp;Depending on Experience<br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;\"></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(68, 68, 68);\">Closing Date</span></strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(68, 68, 68);\">: &nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: blue;\">Open Until Filled</span></strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-family: tahoma, sans-serif; font-size: 16px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(0, 0, 0);\">Work Schedule: </span></strong><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(0, 0, 0);\">Mon-Sat, 7a-6p (PRN-as needed)</span></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Primary Purpose of Position:&nbsp;</strong>This position provides the initial screening, referral and or scheduling of members who call the toll-free PartnersACCESS Member Services number seeking health and behavioral health services and as appropriate, transfers the member to a clinician who will clinically triage/assess the member&rsquo;s acuity and will determine what type and intensity of service the member needs and/or is eligible to receive. &nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Role and Responsibilities: &nbsp;</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Screening, scheduling and referral:&nbsp;</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Initial screening of Health/Mental Health (MH)/Substance Use (SU)/Traumatic Brain Injury (TBI)/Intellectual/Developmental Disability (I/DD) treatment needs, benefit information and referral of members calling to determine if they may potentially qualify for services</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Collect and enter demographic data into the electronic record, completion of appropriate forms, explanation of services, benefits and resources, verifies Medicaid and dispatch&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Provide follow up calls to referral sources and members to ensure that members have been successfully engaged in services</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Make referrals to clinical homes and crisis providers that meet the timeliness standards as defined by NC Medicaid</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Provide information about local community resources, independent practitioners, and related providers for referrals for basic benefit services</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">This position demands a high level of accuracy and confidentiality. Information must be handled according to NC standards and rules, state and federal laws and LME/MCO and NCQA standards, procedures, policies and protocol</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Authorizations:&nbsp;</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Assists with authorizations/admissions to state hospitals, ADATC, Three Way Hospitals, Level III Detox, Facility Based Crisis and all referrals to crisis services</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Process other acute care authorizations as requested by supervisor or other Access to Care Licensed Clinician</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Automation:&nbsp;</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Screenings are completed using standard and specialized computer programs</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Inputs accurate information into the system and unlocks electronic service records with appropriate consents, enters all necessary data elements into data systems</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Provide technical assistance to First Responders, clinical home providers, and Mobile Crisis Management&nbsp;</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Cooperative Efforts:&nbsp;</span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Establish and maintain effective working relationships within the unit, agency, and service system</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Consistently demonstrate professionalism, tact and diplomacy in handling irate callers and/or working with contract providers and other external parties</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Participate in Unit Staff meeting, Agency Staff meetings, (All staff meetings) and assigned committees</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Knowledge, Skills and Abilities: &nbsp;</strong></span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Sound knowledge of health/MH/SU/TBI/I/DD for the appropriate determination of eligibility for Medicaid and State supported services, appropriateness of referrals for treatment and assessment and the level of danger of the members calling for assistance</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Knowledge of the laws governing the treatment of health, mental illness, substance abuse and intellectual/developmental disabilities as well as the resources available in the community for treatment</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Knowledge of call center functions, member population, potential for crisis issues, confidentiality laws and program protocols/policies</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Excellent computer skills</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to complete tasks independently, define problems, apply laws, policies and procedures to agency activities and must use sound judgment in conducting screening, triage and referral</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to use sound judgment when conducting a screening and be able to determine when it is necessary and appropriate to transfer a member to a Licensed Access to Care Clinician</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to communicate effectively orally and in writing, have good keyboarding skills and be able to multi-task (that is: converse while entering screening information into the electronic medical record and evaluating the member&rsquo;s need)</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to take highly complicated criteria and apply it to cases in determining eligibility for services and appropriate scheduling referrals</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to assist members in highly stressful situations which may be life threatening to the member or public while at the same time facilitating a connection to crisis services and/or a Licensed Access to Care Clinician</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to provide technical assistance to both members and Providers</li><li style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Ability to maintain confidentiality when screening and referring calls/callers</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Education/Experience Required:</strong> Bachelor&rsquo;s Degree in related field or Licensed Practical Nurse (LPN) and at least two (2) years of healthcare or MH/SU/IDD experience.&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Education/Experience Preferred:</strong> Licensed practical nurses (LPNs) and at least four (4) years of healthcare and/or MH/SU/IDD experience.&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Licensure/Certification Requirements:</strong> N/A&nbsp;</span></p></div><p><br></p></div></div>\n",
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