Cultural Ambassador I

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin: 6pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Cultural Ambassador I</strong></span></p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Job Code: PR5257</strong></span></p><p style=\"line-height: normal; margin: 4.5pt 0in;\">&nbsp;</p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>ABOUT US</strong></span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA &amp; Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;As a UVA Health Northern VA &amp; Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.</span></p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>JOB TYPE</strong></span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Classification:</strong> Non Exempt</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Supervises Positions:&nbsp;</strong>N/A</span></p><p style=\"line-height: normal; margin: 3pt 0in;\">&nbsp;</p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>JOB SUMMARY</strong></span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\">The Cultural Ambassador I provide a variety of customer service duties, including support, interpretation, and acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors.</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Competencies:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Interpretation &amp; Translations Services</strong>:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\">Communicates effectively to meet the needs of all internal and external stakeholders.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Provide face-to-face medical interpretation primarily for patients, family members, and visitors.</span></li><li style=\"line-height: normal;\"><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\">Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Quality &amp; Process Improvement</strong>:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Reviews processes, identifying and recommending opportunities for improvement.</span></li><li style=\"line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\">Actively participate in identifying opportunities to improve the experience for patients and guests.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Participate in community engagement events, as needed.</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\"><strong>Patient Service</strong></span><span style=\"font-family: Arial, sans-serif;\">: </span><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\">Actively participates in identifying areas of opportunity to improve the experience for patients and guests.</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Provides cultural information to facilitate support for a treatment plan.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Communicate effectively to meet the needs of all internal and external stakeholders.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Respond quickly to irregular and emergency requests.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Maintain confidentiality in all matters related to patient care and visitor issues.</span></li></ul></li></ul><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>QUALIFICATIONS</strong></span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Education:</strong></span><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\">High School Diploma or GED required. Associate’s Degree preferred.</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Experience:</strong> Minimum of 0-2 years of experience in a foreign language medical interpreter healthcare role. Refer to the Life Support Training Policy for additional details.</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Licensure:&nbsp;</strong>National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI)<strong>&nbsp;</strong></span><span style=\"color: rgb(22, 21, 19); font-family: Arial, sans-serif;\">preferred.</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Additional Skills/Requirements Required:</strong> Proficient in the use of computer software, including the Microsoft Office suite or similar. Ability to effectively communicate with all levels of authority. Successful completion of the 40-hour “Bridging the Gap” course.</span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Additional Skills/Requirements Preferred:</strong> N/A</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><strong>The incumbent may be asked to perform additional duties as assigned.</strong></span></p><p style=\"line-height: normal; margin: 4.5pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>PHYSICAL DEMANDS</strong></span></p><p style=\"line-height: normal; margin: 3pt 0in;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Physical Demand Code:</strong></span><span style=\"background-color: white; color: rgb(33, 37, 41); font-family: Arial, sans-serif;\">Sedentary to Light Physical Demand: The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">On call responsibilities as directed: No</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\">Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes</span></li></ul>",
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