Audio-Visual Support Specialist

{
  "content_hash": "546921de164b98da8a2c16debe42925d4958d1a32aea47cb9c9a9712b37028e2",
  "source_hash": "b737e7358ac158ce624ff9926ef2705e10601608b010c3aa7084a608cef1cda6",
  "last_changed_at": "2026-06-06T08:40:30.897Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "New York City, UNAVAILABLE, US",
    "city": "New York City",
    "region": "UNAVAILABLE",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 80000,
  "salary_min": 65000,
  "inferred_at": "2026-06-06T08:40:30.893Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York City, UNAVAILABLE, US",
      "city": "New York City",
      "region": "UNAVAILABLE",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://careers-milbank.icims.com/jobs/1610/audio-visual-support-specialist/job",
    "@type": "JobPosting",
    "title": "Audio-Visual Support Specialist",
    "@context": "http://schema.org",
    "datePosted": "2024-06-06T08:40:30.707Z",
    "description": "<h2>Overview</h2>\n<p>The Audio-Visual Support Specialist is a member of the Global Technology Services (GTS) Department at Milbank, LLP. The Specialist reports to the Manager of AV & Telecom.</p>\n<p>This position is client-service driven and must be able to professionally communicate, engage, follow up and collaborate with IT managers and colleagues, lawyers and other business services teams.</p>\n<p>This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 1:00 PM to 9:00 PM.</p>\n<h2>Responsibilities</h2> \n<p>·         Collaborate with colleagues to support meetings and multi-media activities.</p>\n<p>·         Set up conference room technology for scheduled and ad hoc audio and video meetings.</p>\n<p>·         Assist meeting participants in using the Firm’s internal collaboration tools, such as Webex, audio conferencing, Cisco Jabber, ClickShare, and alike.</p>\n<p>·         Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.</p>\n<p>·         Help troubleshoot, repair or escalate issues related to our integrated AV systems.</p>\n<p>·         Support Firm events by setting up, maintaining and/or removing AV equipment.</p>\n<p>·         Use EMS systems, as well as other Firm systems, to ensure AV requests, reports, follow ups and activities are maintained and recorded.</p>\n<p>·         Assist supporting hardware, software, mobile devices and other peripherals.</p>\n<p>·         Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents in a timely manner.</p>\n<p>·         Take ownership of technical problems and be proactive in resolving the issue.</p>\n<p>·         Assist the team with IT equipment moves to support internal office relocations.</p>\n<p>·         Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.</p>\n<p>·         Manage and control telecommunications systems for all locations on a corporate level</p>\n<p>·         Include serving as technical consultant to end-users and less experienced personnel</p>\n<p>·         Maintain support coverage, which includes monitoring and directing resolution of outages, issues and maintenance of all telecommunications systems</p>\n<p>·         Investigate and provide root cause analysis for all telecom interruptions and provides mitigation plans to prevent reoccurrences</p>\n<p>·         Work with vendors to ensure availability and stability of all voice services</p>\n<p>·         Participate in the execution of all projects in the telecommunications environment keeping in mind larger projects may be assigned a specific project manager</p>\n<p>·         Add, move and changes to new Hire and departure for VoIP system</p>\n<p> </p>\n<p><strong>Salary Range:</strong> $65,000 to $80,000 (Based on experience)</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Team player who is ambitious and motivated.</li>\n <li>Excellent interpersonal skills and patience working with others.</li>\n <li>Must be able to multitask and work in a fast-paced environment.</li>\n <li>Must have exceptional skills in the following: communications, customer service, problem-solving/trouble-shooting, follow-up and organization.</li>\n <li>Strives to exceed the expectations and needs of internal and external clients.</li>\n <li>Makes personal contact, follow ups and closes loops in a timely manner.</li>\n <li>Excellent verbal and written skills.</li>\n <li>Capable of grasping new concepts without prior experience.</li>\n <li>Ability to lift or move equipment, if needed.</li>\n <li>VOIP system configuration and VOIP telephone installation.</li>\n <li>Diagnosing and resolving end-user issues.</li>\n <li>Ability to pull and run cabling for telephone systems.</li>\n <li>Ability to work in a team and solo environment.</li>\n <li>Demonstrating awareness of current procedures, policies, and processes.</li>\n <li>Strong written and verbal skills.</li>\n <li>Answering, evaluating, and prioritizing incoming telephone, email and self-service requests for assistance from end-users.</li>\n <li>Experience working with and handling audio visual equipment.</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "UNAVAILABLE",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "UNAVAILABLE",
          "addressCountry": "US",
          "addressLocality": "New York City",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-06-06T08:40:30.707Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Milbank LLP",
      "@type": "Organization",
      "sameAs": "www.milbank.com"
    },
    "occupationalCategory": "Information Technology"
  },
  "detail_meta": {
    "url": "https://careers-milbank.icims.com/jobs/1610/audio-visual-support-specialist/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 38788,
    "compact_response_bytes": 6048,
    "original_response_bytes": 38788
  },
  "sitemap_job": {
    "id": "1610",
    "url": "https://careers-milbank.icims.com/jobs/1610/audio-visual-support-specialist/job",
    "slug": "audio-visual-support-specialist",
    "lastmod": "2026-04-10T17:13:25-04:00"
  },
  "detail_errors": []
}