ACE Club Representative (Full Time) (34390)

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    "jobTitle": "ACE Club Representative (Full Time) (34390)",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Description Summary</u></strong></span></p>\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as initial guest contact and key data entry clerk for ACE Club database information. Identify and gather information on valuable guests through observation, analysis, personal contact and service. Develop guest loyalty, relationships and direct marketing programs. Provide services to respond to guest requirements. Conduct informal surveys and queries.</span></p>\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Essential Duties and Responsibilities </u></strong><u>(other duties may be assigned)</u></span></p>\n<ul>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Convey terms of ACE Program and explains qualification requirements to prospective gaming guest.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Will assist in making reservations for guests for outlets on property as deemed appropriate and may assist in arranging transportation. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identifies and initiates relationships with new guest for possible enrollment into the players club. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Record and report database information to management, may assist in updating database files. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists guests both over the phone and in person.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Issue complimentary items for guests as designated by management. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Issue and reprint club cards to guest.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides excellent guest service through clear communication of all marketing activities and promotions, and amenities available to guests.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists in the implementation of promotional programs designed to attract and retain large groups of new and existing customers to the casino such as slot tournaments, show tickets, buses, and off property events.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs cash and credit card transactions associated with event ticket sales when assigned to the box office. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">May assist with special events and promotions as required. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain the highest level of professionalism while managing sensitive issues.  Demonstrate empathy while providing thoughtful and prompt resolutions.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Available to work nights, weekends and Holidays.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversee and/or participate in formal and informal surveys and queries. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to conduct tours of the gaming floor and other related facilities and posses’ knowledge of all Tribal properties and entities. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">When acting as gift shop clerk </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures bank is counted and balanced with the Cash Cage.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists in maintaining redemption items inventory and recommends the purchase of incentives/merchandise. </span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clears, cleans, resets, and maintains station during shift.</span></li>\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Handles guest’s receipts according to internal casino policy.</span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Supervisory Responsibilities</u></strong></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">None</span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Access to Sensitive Areas and Information </u></strong></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">As per the ACGC Access Matrix </span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Signatory Ability</u></strong></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bank authorization slip</span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complimentary vouchers per complimentary matrix</span></p>",
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