Base Coordinator

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  "language": "en",
  "location": {
    "raw": "Furano, Hokkaidō, 076-0034, Japan",
    "city": "Furano",
    "region": "Hokkaidō",
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    "location": {
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      "city": "Furano",
      "region": "Hokkaidō",
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{
  "list_job": {
    "id": "37",
    "isRemote": null,
    "location": {
      "city": "Furano",
      "state": "Hokkaidō"
    },
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    "departmentId": "18642",
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    "jobOpeningName": "Base Coordinator",
    "departmentLabel": "Year Round",
    "employmentStatusLabel": "Full Time Fixed Term"
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    "location": {
      "city": "Furano",
      "state": "Hokkaidō",
      "postalCode": "076-0034",
      "addressCountry": "Japan"
    },
    "datePosted": "2024-03-19",
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    "description": "<p><span style=\"font-size: 15px\">Whiteroom is fueled by our ethos of ‘Powder, Culture, Adventure’ and this multi-functional role combines all elements of this mantra in a year round Japan based position. A successful candidate will combine sales and administration work during the non operational period (April to November) with a leading role in overseeing our base operations in either Niseko or Furano. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">To succeed in this role you will need to have a clear passion for skiing and snowboarding alongside a love of Japan. Being lateral thinking with the ability to multitask are key skills required during the operational season as you work alongside the senior management team to oversee the day to day operation of one of our bases in either Niseko or Furano.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">Combining a friendly and approachable mindset with strong communication skills will be essential for not only our staff but also for the upkeep of the highest standards of customer service whilst being efficient and technologically savvy. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">During our non operational period, this role will focus assisting in all parts of the greater Whiteroom operations, this will include having an understanding of our sales and booking channels, human resources for our seasonal staff, and product knowledge.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">An ideal candidate will be a person that wishes to work within a close knit team of travel and snow professionals in a fast-paced dynamic environment to create and deliver amazing experiences for our clients.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Experience: </span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">3+ years previous experience in a seasonal supervisory or management role (preferred).</span></li>\n<li><span style=\"font-size: 15px\">Japanese spoken and written proficiency is preferred but not required.</span></li>\n<li><span style=\"font-size: 15px\">Outdoor or travel industry experience preferred.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Base Coordinator Responsibilities and Duties:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Work alongside the senior management team to coordinate all operations within a  Whiteroom base.</span></li>\n<li><span style=\"font-size: 15px\">Ensure all staff follow all Whiteroom policies and operating procedures at all times.</span></li>\n<li><span style=\"font-size: 15px\">Constantly update your own personal knowledge of all Whiteroom products as well as auxiliary services</span></li>\n<li><span style=\"font-size: 15px\">Communicate with supervisors &amp; senior management as required, all details of the operation.</span></li>\n<li><span style=\"font-size: 15px\">Assist with human resources tasks as directed by Whiteroom</span> <span style=\"font-size: 15px\">Japan's General Manager or Company Directors</span></li>\n<li><span style=\"font-size: 15px\">Work closely with senior on snow staff, guest services and the Whiteroom tour coordinator alongside other full time staff to create clear lines of communication from the booking process to the delivery of a product.</span></li>\n<li><span style=\"font-size: 15px\">Assist with payroll when required.</span></li>\n<li><span style=\"font-size: 15px\">Oversee the ops team within your base area.</span></li>\n<li><span style=\"font-size: 15px\">Organise, oversee and manage the budget for social events in your base area.</span></li>\n<li><span style=\"font-size: 15px\">Assist with seasonal reviews of staff when required.</span></li>\n<li><span style=\"font-size: 15px\">Give assistance to any client when asked and look for ways to foresee client requests in order to deliver exceptional customer service. </span></li>\n<li><span style=\"font-size: 15px\">Assist with the effective delivery of all facets of the operations;</span></li>\n<li><span style=\"font-size: 15px\">Complete and manage administration tasks on time and ensure all administration requirements for your base are completed and correct, these may include, </span>\n<ul>\n<li><span style=\"font-size: 15px\">Follow all financial and booking procedures. </span></li>\n<li><span style=\"font-size: 15px\">Receipt management</span></li>\n<li><span style=\"font-size: 15px\">Guide report collection - making sure all guides have correctly handed back in the end of tour reports and they have been filled in correctly</span></li>\n<li><span style=\"font-size: 15px\">Displaying and communicating staff schedules schedule</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 15px\">Maintain and oversee the team's professional client contact at all times by email, phone or in person.</span></li>\n<li><span style=\"font-size: 15px\">Logistics - Tracking vans to ensure we follow the standard operating procedure for all snow days.</span></li>\n<li><span style=\"font-size: 15px\">Maintain &amp; follow appropriate occupational health &amp; safety plus regulatory requirements at all times.</span></li>\n<li><span style=\"font-size: 15px\">Represent Whiteroom in a positive light as an employee for the business both during work and in your personal time.</span></li>\n<li><span style=\"font-size: 15px\">Look for and communicate opportunities to promote the future growth of the Whiteroom brand</span></li>\n<li><span style=\"font-size: 15px\">Any other tasks as required</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Skills and Attributes: </span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">A passion for skiing and snowboarding with a strong knowledge of the Hokkaido region is preferred.</span></li>\n<li><span style=\"font-size: 15px\">Previous experience in the outdoor or travel industry is preferred.</span></li>\n<li><span style=\"font-size: 15px\">Excellent organizational and time management skills.</span></li>\n<li><span style=\"font-size: 15px\">High level of computer &amp; administrative skills.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\">Clear customer service-focused mindset.</span></li>\n<li><span style=\"font-size: 15px\">Exceptional interpersonal and communication skills.</span></li>\n<li><span style=\"font-size: 15px\">Be able to work independently and problem solve.</span></li>\n<li><span style=\"font-size: 15px\">Be adaptable – while we plan for a smooth running operation, unforeseen situations can arise.</span></li>\n<li><span style=\"font-size: 15px\">Sales-oriented mindset with the ability to upsell services and packages.</span></li>\n<li><span style=\"font-size: 15px\">High level of self-motivation.</span></li>\n<li><span style=\"font-size: 15px\">Bilingual - English &amp; Japanese.</span></li>\n</ul>",
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    "jobOpeningName": "Base Coordinator",
    "departmentLabel": "Year Round",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://whiteroom.bamboohr.com/careers/37",
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