Bi-lingual Collector

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    "requisitionDescription": "<div><div><div><div><div><div><p style=\"text-align:justify;\">ESSENTIAL DUTIES AND RESPONSIBILITIES: <br><br>•&nbsp;&nbsp;&nbsp;&nbsp;Locate and monitor overdue accounts, using computers and a variety of automated systems.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Record information about financial status of customers and status of collection efforts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Locate and notify customers of delinquent accounts by mail or telephone.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Advise customers of necessary actions and strategies for debt repayment.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Performs other duties as necessary.<br><br>QUALIFICATION REQUIREMENTS:&nbsp;</p>\n<p>Must be Bi-lingual in Spanish<br>•&nbsp;&nbsp;&nbsp;&nbsp;Must be extremely organized and have extraordinary time management skills.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Must be able to build strong working relationships with call center managers, supervisors, quality control, peers, and others across the company.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong, effective interpersonal skills are mandatory –must be able to initiate dialogues, persuade, and negotiate with debtors.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to perform skip tracing activities. This is the process of looking for a debtor whose whereabouts are unknown. You can call personal references, neighbors, other creditors or search public records to obtain debtor information. <br>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate negotiation skills<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adhere to Federal Guidelines. As a debt collector, you should have knowledge of the Fair Debt Collection Practices Act. This is an act or law that governs the activity of debt collectors. <br>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate communication and listening skills.  Collectors should be good communicators. Demonstrating effective listening skills are necessary to resolve the debt <br>•&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of computers and the internet <br>•&nbsp;&nbsp;&nbsp;&nbsp;Must be extremely organized and have extraordinary time management skills.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong oral and written communication skills.<br><br>REASONING ABILITY:<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  <br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.<br><br>PHYSICAL DEMANDS: <br>•&nbsp;&nbsp;&nbsp;&nbsp;While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, tool, or controls; reach with hands and arms. <br>•&nbsp;&nbsp;&nbsp;&nbsp;Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.<br><br>WORK ENVIRONMENT: <br>•&nbsp;&nbsp;&nbsp;&nbsp;The work environment is an office call center environment. The noise level in the work environment is usually moderate.<br><br><br><br><br><br><br><br><br></p>\n</div></div></div></div></div></div>\n",
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