Catering Sales Manager *The Garland*

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    "description": "<h1 style=\"text-align:center\">Job Description</h1>\n\n<p><strong>JOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Catering Sales Manager </strong></p>\n\n<p><strong>DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sales and Catering</strong></p>\n\n<p><strong>SUPERVISOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Director of Catering</strong></p>\n\n<p><strong>Position Purpose</strong></p>\n\n<p>The Catering Sales Manager supports the Sales and Catering team through a combination of sales responsibility and hands-on event coordination. This role would be a good fit for someone looking to further develop their catering sales abilities, event coordination, and client management skills under the guidance of the Director of Catering.</p>\n\n<p>Working closely with the Director of Catering, Catering Sales Managers, Event Service Managers, and hotel operations teams, the Catering Sales Manager serves as a key liaison between clients and internal departments to deliver seamless social events and select meetings.</p>\n\n<p>Evening and weekend availability is required based on business needs.</p>\n\n<p><strong>Key Responsibilities </strong></p>\n\n<p><strong>Sales &amp; Client Support</strong></p>\n\n<ul>\n\t<li>Support catering sales efforts through client communication, follow-up, and relationship building via phone, email, and in-person contact.</li>\n\t<li>Manage a limited portfolio of accounts and assigned events with an<strong> individual sales goal</strong><strong>.</strong> Sales goals are scaled to the specific role and are a portion of the overall team revenue target. Individual goals are reviewed annually<strong> </strong>as established by the Director of Sales and Director of Catering</li>\n\t<li>Support the catering sales team to identify new business opportunities through prospecting and lead qualifications, as well as presenting larger/more complex opportunities to senior catering sales managers the for follow-up.</li>\n\t<li>Prepare and present proposals and contracts for assigned accounts under departmental guidelines.</li>\n\t<li>Upsell event enhancements, menus, and services to drive incremental revenue within assigned events.</li>\n\t<li>Participate in site inspections and client meetings, leading discussions as appropriate for assigned accounts.</li>\n\t<li>Maintain accurate client and sales activity records in Salesforce and related systems.</li>\n</ul>\n\n<p><strong>Event &amp; Conference Services Coordination</strong></p>\n\n<ul>\n\t<li>Coordinate and service all assigned social events and select meetings once turned over from Catering Sales/ Event Managers.</li>\n\t<li>Serve as the primary day-to-day contact for assigned events, responding to guest inquiries and needs within the time as set in the hotels SOP.</li>\n\t<li>Organize and conduct pre-event meetings as required.</li>\n\t<li>Ensure accurate and timely communication of event details to the banquet, kitchen, and hotel operations teams.</li>\n\t<li>Attend required meetings including BEO reviews, resumes, and departmental meetings.</li>\n\t<li>Maintain accurate and organized event files in Salesforce and other systems.</li>\n</ul>\n\n<p><strong>Event Execution &amp; Operations</strong></p>\n\n<ul>\n\t<li>Conduct periodic visits to events while in progress to ensure service standards are met.</li>\n\t<li>Stay through key portions of food functions to ensure guest satisfaction.</li>\n\t<li>Assist with running the banquet floor as needed for coverage.</li>\n\t<li>Work collaboratively with the Executive Chef and Banquet Manager on special events.</li>\n\t<li>Support service standards and assist with cleanliness and safety observations while touring the property.</li>\n</ul>\n\n<p><strong>Administrative &amp; Team Support</strong></p>\n\n<ul>\n\t<li>Maintain timely follow-up correspondence and accurate administrative records.</li>\n\t<li>Support adherence to hotel and corporate policies and SOPs.</li>\n\t<li>Represent the hotel professionally at site visits, events, or community functions as needed. Attendance and hotel hosted events may take place outside normal working hours.</li>\n\t<li>Perform other related duties in support of Sales and Catering operations.</li>\n</ul>\n\n<p><strong>Performance Metrics</strong><br />\nThe Catering Manager&rsquo;s performance will be evaluated based on a combination of sales contribution, execution accuracy, and service quality, including but not limited to:</p>\n\n<ul>\n\t<li><strong>Revenue Performance</strong>\n\n\t<ul>\n\t\t<li>Achievement of assigned individual sales goal</li>\n\t\t<li>Incremental revenue generated through upselling on assigned events</li>\n\t</ul>\n\t</li>\n\t<li><strong>Event Accuracy &amp; Execution</strong>\n\t<ul>\n\t\t<li>Timely and accurate completion of BEOs, Diagrams, resumes, and event documentation</li>\n\t\t<li>Adherence to departmental timelines and standards</li>\n\t\t<li>Effective communication with banquet, kitchen, and hotel operations teams</li>\n\t</ul>\n\t</li>\n\t<li><strong>Guest Satisfaction</strong>\n\t<ul>\n\t\t<li>Client feedback and post-event follow-up results</li>\n\t\t<li>Responsiveness to client needs and issue resolution during events</li>\n\t</ul>\n\t</li>\n\t<li><strong>Professional &amp; Team Contribution</strong>\n\t<ul>\n\t\t<li>Participation in required meetings and pre-event planning sessions</li>\n\t\t<li>Compliance with hotel policies, SOPs, and Salesforce standards</li>\n\t\t<li>Collaboration and support of the Sales and Catering team</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>REQUIRED SKILLS &amp; QUALIFICATIONS</strong></p>\n\n<ul>\n\t<li>Strong organizational and time-management skills with the ability to manage multiple events.</li>\n\t<li>Working in stressful, high pressure situations, being able to evaluate and select among alternate courses quickly and accurately</li>\n\t<li>Excellent interpersonal and communication skills, both written and verbal.</li>\n\t<li>Customer-service focused with a professional demeanor.</li>\n\t<li>Basic knowledge of food and beverage operations.</li>\n\t<li>Proficient in Microsoft Word, Excel, and Outlook. Delphi &amp; Salesforce experience preferred. M365 and OPERA experience a plus.</li>\n\t<li>Ability to work flexible hours including evenings and weekends.</li>\n\t<li>Team-oriented with a willingness to learn and grow within the department.</li>\n\t<li>Position requires sitting, standing, &amp; walking for extended periods, and the ability to navigate event spaces.</li>\n</ul>\n\n<p><strong>EDUCATION &amp; EXPERIENCE</strong></p>\n\n<p><strong>Four year college degree required, Hospitality degree a plus</strong></p>\n\n<p><strong>OR</strong></p>\n\n<p><strong>High school diploma or equivalent required; college degree preferred. Hospitality degree a plus</strong></p>\n\n<ul>\n\t<li>1 year minimum previous hotel catering and events experience preferred.</li>\n\t<li>Prior exposure to catering sales, conference services, or banquet operations a plus.</li>\n</ul>\n\n<p><strong>Exemption Status: </strong>Exempt</p>\n\n<p style=\"margin-left:8px\">&nbsp;</p>\n",
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