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Home › Companies › 08b4120b Db40 4779 Ab6e 7f969c460119 19000101 000001 › Participant Services Associate

Participant Services Associate

08b4120b Db40 4779 Ab6e 7f969c460119 19000101 000001 · Remote, US, Remote · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company08b4120b Db40 4779 Ab6e 7f969c460119 19000101 000001
TitleParticipant Services Associate
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 08b4120b Db40 4779 Ab6e 7f969c460119 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company08b4120b Db40 4779 Ab6e 7f969c460119 19000101 000001
Sourceb3393754-81ad-480f-b89f-ab3122fcda92
ATS providerADP Workforce Now Recruiting

Description

Position : Participant Services Associate Reports to : Participant Services Manager Department : Participant Services Location : U.S. Remote Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Why work with us: You will change the world.  CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change! You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (based on our eligibility rules) CIEE Study Abroad and TEFL Program discounts 403(b) Retirement Plan with employer contribution Insurance Coverage (life, travel, medical, dental, and vision) Flexible Spending Accounts/Health Savings Account (medical and dependent) Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) You will be part of a fast-paced, international, and collaborative team of professionals.  CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: CIEE is seeking a highly motivated, adaptable professional to join our Participant Services team. In this role, you will provide direct support to individuals and partners involved in CIEE’s BridgeUSA programs, including Work & Travel USA, Internship and Professional Career Training USA, and USA High School. This position is ideal for someone who excels in a fast-paced environment and is committed to delivering high-quality service with empathy and cultural sensitivity. What you’ll do : Answer all phone calls and e-mail inquiries in a professional and timely manner. Respond to participant, host, and representative inquiries via phone and email with professionalism and efficiency. Counsel participants on challenges such as culture shock and emotional, mental, or physical health concerns. Manage a caseload of escalated support cases across all programs, ensuring timely and effective resolution. Provide on-call support during assigned rotations for after-hours program emergencies. Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, including their policies and regulatory requirements. Provide insurance-related support to CIEE BridgeUSA participants, including handling inbound claims calls, managing individual insurance cases, reviewing and updating claim records, and coordinating with CIEE’s insurance partners to ensure accurate and timely resolution. Review participant applications for accuracy and completeness; perform accurate data entry. Maintain participant records in SEVIS in accordance with J-1 visa regulations and program guidelines. Prepare and issue DS-2019 forms and supporting documentation for international representatives and participants. Support host vetting processes by conducting interviews, collecting and reviewing required documentation, and ensuring regulatory compliance. Coordinate with internal teams to resolve participant and stakeholder questions. Participate in team initiatives and contribute to the continuous improvement of support processes. Perform other duties as assigned to support team goals and organizational mission. What you’ll bring: The ideal candidate will possess: Bachelor's degree (or international equivalent). Excellent written and verbal communication skills. Excellent interpersonal skills, ability to have difficult conversations with a diversity of people from different backgrounds. Ability to manage a high-volume workload within tight deadlines. Self-motivated and goal-oriented, with an attitude to overcome any challenge. Strong organization and time management skills; ability to manage competing priorities. Experience in a global and fast-paced work environment. Previous customer service experience is required; call center experience is strongly preferred. Second language skills are a plus. Must be flexible, possess a positive attitude, and be able to work independently and take initiative. Must have a valid US Passport and a U.S. driver’s license. CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

Full job record

Job ID469f9daaa27a4d092c984e6c0bb10690f275d952
Org IDaac13bd3-bbd7-49b3-a3e2-85eef5c5349f
Source IDb3393754-81ad-480f-b89f-ab3122fcda92
Board IDb3393754-81ad-480f-b89f-ab3122fcda92
Provideradp_workforcenow
Provider Job Key569303
TitleParticipant Services Associate
Normalized Title—
Statusactive
Activeyes
Location TextRemote, US, Remote
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=08b4120b-db40-4779-ab6e-7f969c460119&ccId=19000101_000001&lang=en_US&type=JS&jobId=569303&jwId=9205098002775_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=08b4120b-db40-4779-ab6e-7f969c460119&ccId=19000101_000001&lang=en_US&type=JS&jobId=569303&jwId=9205098002775_1
First Seen At2026-05-31 18:50:35Z
Last Seen At2026-06-06 12:12:23Z
Last Checked At2026-06-06 12:12:23Z
Last Changed At2026-06-06 12:12:23Z
Inactive At—
Source Posted At2026-05-22 12:55:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=08b4120b-db40-4779-ab6e-7f969c460119|19000101_000001/date=2026-06-06/2026-06-06T12-12-23-000Z-6088754b280c5601749e9b2ab936b98df340ef5d4c2853973cc41c126970fae0.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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font-size: 15px; font-family: Calibri, sans-serif; background-color: white; text-align: justify;\" id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong>Position</strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);\">: Participant Services Associate<br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\" id=\"isPasted\"></span></p><p style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif; background-color: white; text-align: justify;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Reports to</span></strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);\">: Participant Services Manager&nbsp;<br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\" id=\"isPasted\"></span></p><p style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif; background-color: white; text-align: justify;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Department</span></strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);\">: Participant Services<br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\" id=\"isPasted\"></span></p><p style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif; background-color: white; text-align: justify;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong><span style=\"background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Location</span></strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);\">:&nbsp;<span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" id=\"isPasted\">U.S. Remote</span> <br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\" id=\"isPasted\"></span></p><p style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif; background-color: white; text-align: justify;\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);\"><span style=\"background-color: rgb(255, 255, 255);\"><br></span></span></p><p style=\"margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-indent: 0px; text-decoration: none; text-align: justify; background-color: white;\" id=\"isPasted\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong>Who we are:&nbsp;</strong></span></p><p style=\"text-align: justify;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255); font-size: 14px; line-height: 18.3458px; font-family: arial, sans-serif;\" id=\"isPasted\"><span style=\"margin: 0px; padding: 0px;\">CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and </span></span><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-indent: 0px; background-color: rgb(255, 255, 255); font-size: 14px; line-height: 17.2667px; font-family: arial, sans-serif;\"><span style=\"margin: 0px; padding: 0px;\">multi-cultural world.</span></span><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-indent: 0px; background-color: rgb(255, 255, 255); font-size: 14px; line-height: 17.2667px; font-family: arial, sans-serif;\">&nbsp;</span></p><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\" id=\"isPasted\"><p style=\"margin: 0px; padding: 0px; font-weight: normal; font-style: normal; vertical-align: baseline; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;\"><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 17.2667px; font-family: arial, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\">Why work with us:  </span></span><span style=\"margin: 0px; padding: 0px; font-size: 14px; line-height: 17.2667px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px; font-weight: bold;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">You will change the world.</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\"> CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!</span></span></li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px; font-weight: bold;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">You will receive a competitive total rewards package.</span></span><span data-contrast=\"none\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\"> CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:</span></span><ul style=\"list-style-type: square; font-family: initial; font-size: initial; color: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Paid time off and Parental leave</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Gym Reimbursement Program</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Employee Assistance Program</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Short-term &amp; Long-term Disability</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">6 floating Fridays (based on our eligibility rules)</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">CIEE Study Abroad and TEFL Program discounts</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">403(b) Retirement Plan with employer contribution</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Insurance Coverage (life, travel, medical, dental, and vision)&nbsp;</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Flexible Spending Accounts/Health Savings Account (medical and dependent)</span></span></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)</span></span></li></ul></li></ul></div><div style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Arial, Arial_MSFontService, sans-serif;font-size: 14px;font-style: normal;font-weight: 400;text-align: left;text-indent: 0px;background-color: rgb(255, 255, 255);\"><ul style=\"list-style-type: disc;margin-left: 0px;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); text-align: justify;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px; font-weight: bold;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\">You will be part of a fast-paced, international, and collaborative team of professionals.</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; line-height: 17.2667px;\"><span class=\"NormalTextRun SCXW75764934 BCX8\" style=\"margin: 0px; padding: 0px; background-color: rgb(255, 255, 255);\"> CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.</span></span></li></ul></div><p style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;background-color: white;\"><span style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif; background-color: rgb(255, 255, 255);\">&nbsp;</span></p><p style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; background: white; text-align: justify;\" id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><span style=\"background: white;\">Who you are:</span></strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\">CIEE is seeking a highly motivated, adaptable professional to join our Participant Services team. In this role, you will provide direct support to individuals and partners involved in CIEE&rsquo;s BridgeUSA programs, including Work &amp; Travel USA, Internship and Professional Career Training USA, and USA High School. This position is ideal for someone who excels in a fast-paced environment and is committed to delivering high-quality service with empathy and cultural sensitivity.</span><br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\" id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p></div><div class=\"fr-view\"><p style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;background-color: white;\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);\"><strong>What you&rsquo;ll do</strong>:</span></p><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style=\"margin: 0cm; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); text-align: justify; background: white;\">Answer all phone calls and e-mail inquiries in a professional and timely manner.</li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Respond to participant, host, and representative inquiries via phone and email with professionalism and efficiency.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Counsel participants on challenges such as culture shock and emotional, mental, or physical health concerns.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Manage a caseload of escalated support cases across all programs, ensuring timely and effective resolution.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Provide on-call support during assigned rotations for after-hours program emergencies.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, including their policies and regulatory requirements.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Provide insurance-related support to CIEE BridgeUSA participants, including handling inbound claims calls, managing individual insurance cases, reviewing and updating claim records, and coordinating with CIEE&rsquo;s insurance partners to ensure accurate and timely resolution.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Review participant applications for accuracy and completeness; perform accurate data entry.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Maintain participant records in SEVIS in accordance with J-1 visa regulations and program guidelines.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Prepare and issue DS-2019 forms and supporting documentation for international representatives and participants.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Support host vetting processes by conducting interviews, collecting and reviewing required documentation, and ensuring regulatory compliance.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Coordinate with internal teams to resolve participant and stakeholder questions.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Participate in team initiatives and contribute to the continuous improvement of support processes.</span></li><li style=\"text-align: justify; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Perform other duties as assigned to support team goals and organizational mission.</span></li></ul><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;' id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><span style=\"background: white;\">What you&rsquo;ll bring:</span></strong></span></p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">The ideal candidate will possess:</span></p><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Bachelor&#39;s degree (or international equivalent).</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Excellent written and verbal communication skills.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Excellent interpersonal skills, ability to have difficult conversations with a diversity of people from different backgrounds.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Ability to manage a high-volume workload within tight deadlines.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Self-motivated and goal-oriented, with an attitude to overcome any challenge.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Strong organization and time management skills; ability to manage competing priorities.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Experience in a global and fast-paced work environment.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Previous customer service experience is required; call center experience is strongly preferred.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Second language skills are a plus.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Must be flexible, possess a positive attitude, and be able to work independently and take initiative.</span></li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; text-align: justify;\"><span style=\"background-color: rgb(255, 255, 255);\">Must have a valid US Passport and a U.S. driver&rsquo;s license.</span></li></ul></div></div><div class=\"fr-view\" style=\"text-align: justify;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br style=\" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\"></span><p style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;background-color: white;\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: windowtext; background-color: rgb(255, 255, 255); margin: 0px; padding: 0px; font-style: normal; font-weight: normal; text-indent: 0px; line-height: 19.425px;\" id=\"isPasted\"><span style=\"margin: 0px; padding: 0px;\">CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.</span></span><span style=\"font-size: 16px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif; color: windowtext; background-color: rgb(255, 255, 255); margin: 0px; padding: 0px; font-style: normal; font-weight: 400; text-indent: 0px; line-height: 19.425px;\">&nbsp;</span></p><p style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;background-color: white;\"><br></p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:normal;background:white;' data-pasted=\"true\"><strong><em><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.</span></em></strong></p></div></div></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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            "codeValue": "CareerCenterRefId"
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            "codeValue": "GuidelineOid"
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        },
        {
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            "codeValue": "CurrencySymbolOrCode"
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        {
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            "codeValue": "HomeDepartment"
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          "stringValue": ""
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        {
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      ],
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      ]
    },
    "requisitionTitle": "Participant Services Associate",
    "clientRequisitionID": "2651",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "address": {
          "cityName": "Remote",
          "postalCode": "",
          "countrySubdivisionLevel1": {
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        "nameCode": {
          "shortName": " Remote, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/569303?cid=08b4120b-db40-4779-ab6e-7f969c460119&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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    "response_bytes": 45024
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}
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