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    "requisitionDescription": "<div><div><div><div><div><p style=\"margin-left:0cm;\" data-pasted=\"true\"><strong>Customer Service Representative/Route Service Representative &ndash; Trusted Journey&nbsp;</strong></p><p style=\"margin-left:0cm;\">📍 Kansas City, MO - Oak Street<br>🕒 <strong>Monday - Friday &ndash; 7:00am - 3:30pm; rotating on-call, off Wed, Sat 7-3:30</strong><br>💼 <strong>Full-Time (40 hours + overtime as needed)</strong><br>💲 <strong>Pay Range: $17.00&ndash;$21.00/hr</strong> (based on skills and experience)&nbsp;</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>Before You Apply &mdash; What This Role Requires</strong></p><p style=\"margin-left:0cm;\">This is not a desk job and not a traditional driving role.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\">As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.</p><p style=\"margin-left:0cm;\">This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.</p><p style=\"margin-left:0cm;\">If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>About Gateway Services</strong></p><p style=\"margin-left:0cm;\">Gateway Services is North America&rsquo;s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care &mdash; one pet at a time.</p><p style=\"margin-left:0cm;\">Please visit <a href=\"https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fca.indeed.com%2Fcmp%2FGateway-Services-Inc.-2%2Fabout&data=05|02|mlozada%40gatewayservicesinc.com|4c6fa73ea47049c1eb0408dd67c97456|5ca5534e5f634922aa63f769c07b3549|0|0|638780837133212189|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D|0|||&sdata=%2BF5VcyFfctKLeTz1Mp4CS68Nw5j5%2FA6gK0PbpWlw0wM%3D&reserved=0\" target=\"_blank\">Gateway Services Inc.</a> to learn more about us.</p><p style=\"margin-left:0cm;\"><em>(Don&rsquo;t worry if you haven&rsquo;t worked in pet aftercare before &mdash; we&rsquo;ll provide training!)</em></p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>Job Overview</strong></p><p style=\"margin-left:0cm;\">The CSR role sits at the very start of the pet aftercare process.</p><p style=\"margin-left:0cm;\">You are the link between Gateway and our veterinary partners, responsible for:</p><ul type=\"disc\"><li style=\"margin-left:0cm;\">Building and maintaining trusted clinic relationships</li><li style=\"margin-left:0cm;\">Ensuring pets are handled and transported with dignity</li><li style=\"margin-left:0cm;\">Executing pickups and deliveries accurately and on time</li><li style=\"margin-left:0cm;\">Protecting trust through professionalism and attention to detail</li></ul><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\">This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\">The CSR role reports to the Care Center Manager.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\">The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.</p><p style=\"margin-left:0cm;\"><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li style=\"margin-left:0cm;\">Review daily routes, load required equipment, and ensure all items are correct before departure</li><li style=\"margin-left:0cm;\">Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures</li><li style=\"margin-left:0cm;\">Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments</li><li style=\"margin-left:0cm;\">Use company technology to scan pets at pickup and delivery; double‑check names, IDs, and instructions</li><li style=\"margin-left:0cm;\">Accurately document requests and complete all follow‑through</li><li style=\"margin-left:0cm;\">Interact with pet parents occasionally, with compassion and professionalism</li><li style=\"margin-left:0cm;\">Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations</li><li style=\"margin-left:0cm;\">Maintain full responsibility for each pet until properly received and documented</li><li style=\"margin-left:0cm;\">Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly</li><li style=\"margin-left:0cm;\">Deliver consistent, compassionate, high‑quality service while gathering feedback to improve the clinic experience</li><li style=\"margin-left:0cm;\">Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies</li><li style=\"margin-left:0cm;\">Maintain cleanliness and professionalism of vehicle, equipment, and uniform</li><li style=\"margin-left:0cm;\">Support basic account‑related administrative tasks</li><li style=\"margin-left:0cm;\">Provide clinics with information on available services and commemorative options; distribute approved materials</li><li style=\"margin-left:0cm;\">Identify service opportunities and refer potential leads to Business Development</li></ul><p style=\"margin-left:0cm;\"><strong>Role Focus<br>&nbsp;</strong>You are not a salesperson&mdash;you are a trusted partner delivering care, accuracy, and dignity at every step.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>What We&rsquo;re Looking For</strong></p><p style=\"margin-left:0cm;\">This role is best suited for someone who:</p><ul type=\"disc\"><li style=\"margin-left:0cm;\">Is personable, calm, and compassionate</li><li style=\"margin-left:0cm;\">Takes pride in professionalism and personal accountability</li><li style=\"margin-left:0cm;\">Is physically capable of frequent lifting and active workdays</li><li style=\"margin-left:0cm;\">Is highly reliable, organized, and detail-oriented</li><li style=\"margin-left:0cm;\">Builds trust naturally and communicates clearly</li><li style=\"margin-left:0cm;\">Understands that accuracy and consistency are essential</li><li style=\"margin-left:0cm;\">Loves pets and respects the emotional weight of this work</li></ul><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\">Pet lovers and pet parents often thrive in this role.</p><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>Education, Training &amp; Qualifications</strong></p><ul type=\"disc\"><li style=\"margin-left:0cm;\">High school diploma or GED required</li><li style=\"margin-left:0cm;\">Prior customer service, account management, or route-based experience preferred</li><li style=\"margin-left:0cm;\">Valid driver&rsquo;s license with a clean driving record</li><li style=\"margin-left:0cm;\">Comfortable using mobile technology and CRM systems</li><li style=\"margin-left:0cm;\">Ability to work early mornings, weekends, or holidays as needed</li></ul><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>Working Conditions</strong></p><ul type=\"disc\"><li style=\"margin-left:0cm;\">Frequent heavy lifting up to 100 lbs and physical activity</li><li style=\"margin-left:0cm;\">Driving in all weather and road conditions</li><li style=\"margin-left:0cm;\">Exposure to emotionally sensitive situations</li><li style=\"margin-left:0cm;\">Independent work with high accountability</li><li style=\"margin-left:0cm;\">Fast-paced, non-desk-based work environment</li></ul><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>What You&rsquo;ll Get</strong></p><p style=\"margin-left:0cm;\">At Gateway, we support our people with meaningful benefits and growth opportunities:</p><ul type=\"disc\"><li style=\"margin-left:0cm;\">Competitive hourly pay + overtime eligibility</li><li style=\"margin-left:0cm;\">Medical, Dental, and Vision insurance</li><li style=\"margin-left:0cm;\">Company-paid Life, AD&amp;D, and LTD insurance</li><li style=\"margin-left:0cm;\">401(k) with employer match</li><li style=\"margin-left:0cm;\">Tuition assistance (up to $2,000)</li><li style=\"margin-left:0cm;\">Paid holidays and PTO</li><li style=\"margin-left:0cm;\">Career development and internal advancement opportunities</li><li style=\"margin-left:0cm;\">The chance to do work that truly matters</li></ul><p style=\"margin-left:0cm;\"><br></p><p style=\"margin-left:0cm;\"><strong>Join Us</strong></p><p style=\"margin-left:0cm;\">If you&rsquo;re looking for more than just a job &mdash; if you want a role where your compassion, charisma, and community spirit shine through &mdash; we&rsquo;d love to hear from you.</p><p style=\"margin-left:0cm;\"><strong>Apply today and help us serve pet parents with the care and dignity their companions deserve.</strong></p><p style=\"margin-left:0cm;\">Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee&#39;s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at <a href=\"\" target=\"_blank\" title=\"file:///C:/Users/namiller/Desktop/Communications/Job%20Postings/[email protected]\">[email protected]</a>.</p><p style=\"margin-left:0cm;\"><em>New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit&nbsp;</em><a href=\"https://e-verify.gov/\" target=\"_blank\"><em>e-verify.gov</em></a></p><p style=\"margin-left:0cm;\"><br></p><p><br></p></div></div></div></div></div>\n<br/>Monday - Friday – 7:00am - 3:30pm; rotating on-call, off Wed, Sat 7-3:30<br/>40 hours full time; overtime as business needs ",
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