Guest Services Representative (PRN)

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    "ExternalDescriptionStr": "<p>&nbsp;</p><h1 style=\"font-size: 16px; margin: 8px 0px;\"><strong>Guest Services Representative</strong></h1><h2 style=\"font-size: 14px; margin: 6px 0px;\"><strong>Job Code: PR5265</strong></h2><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>ABOUT US</strong></h3><p style=\"font-size: 11px; margin: 4px 0px;\">&nbsp;</p><p>We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA &amp; Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.</p><p>As a UVA Health Northern VA &amp; Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.</p><p><i><strong>This is a PRN, as needed, position.&nbsp;</strong></i></p><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>JOB TYPE</strong></h3><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Classification:</strong> Non Exempt</p><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Supervises Positions:</strong></p><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>JOB SUMMARY</strong></h3><p style=\"font-size: 12px; margin: 4px 0px;\">The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer.</p><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>QUALIFICATIONS</strong></h3><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Education:</strong> High School Diploma or GED required for those hired after November 2024</p><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Experience:</strong> 1 - 2 years of customer service experience, preferably in a healthcare setting, required. Refer to the Life Support Training Policy for additional details.</p><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Licensure:</strong> Valid state driver’s license at facilities where Valet assistance may be needed, required.</p><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Additional Skills/Requirements Required:</strong> Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Ability to operate a computer, including typing and using Microsoft Office.</p><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Additional Skills/Requirements Preferred:</strong> Be a current notary public or be willing to become a notary, if needed.</p><p style=\"font-size: 11px; margin: 4px 0px;\"><strong>Competencies</strong></p><ul><li>Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.<ul><li>Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.</li><li>Responds quickly and properly to irregular and emergency situations.</li></ul></li></ul><p>&nbsp;</p><p style=\"font-size: 11px; margin: 4px 0px;\">&nbsp;</p><p><strong>The incumbent may be asked to perform additional duties as assigned.</strong></p><p>&nbsp;</p><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>PHYSICAL DEMANDS</strong></h3><p style=\"font-size: 12px; margin: 4px 0px;\"><strong>Physical Demand Code:</strong> Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.</p><h3 style=\"font-size: 14px; margin: 6px 0px;\"><strong>OTHER</strong></h3><ul><li><p style=\"margin-left: 0px;\">May require the use of safety equipment, such as HEPA mask, for infection prevention:</p></li><li><p style=\"margin-left: 0px;\">On call responsibilities as directed:</p></li><li><p style=\"margin-left: 0px;\">Ability to travel between campus buildings, remote facilities, and out of town as needed:</p></li><li><p style=\"margin-left: 0px;\">Yes</p></li><li><p style=\"margin-left: 0px;\">Yes</p></li><li><p style=\"margin-left: 0px;\">Yes</p></li></ul>",
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