Tele-Screener - Clinical Research

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    "location": {
      "city": "London",
      "state": "Southwark",
      "postalCode": "SE1 1YR",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-04-23",
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    "description": "<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Job Title:</span> Tele-Screener - Clinical Research</span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Location:</span> On-Site (London Bridge)</span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Term:</span> Permanent, Full Time</span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Salary:</span> £26,000 per annum + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension &amp; many more)</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\">Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), where we are conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">Purpose of the job</span></p>\n<p><span style=\"font-size: 15px\">The main purpose of the Tele-Screener - Clinical Research is to support in the recruitment of a sufficient number of suitable subjects for participation in the clinical trials, by engaging potential participants through incoming phone calls and website registrations. The primary focus is assisting in the recruitment of cohorts of suitable participants, in accordance with the unique criteria of study guidelines allowing the accurate collection of participant records. </span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">Main duties and responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 15px\"> Answer incoming calls from study participants and potential participants with a professional tone, creating a welcoming first impression of the organisation. </span></li>\n<li><span style=\"font-size: 15px\"> Efficiently handle all inquiries by providing informative, understandable, and accurate information regarding the studies and their requirements, eligibility criteria and benefits of participation.</span></li>\n<li><span style=\"font-size: 15px\"> Process any registrations made through the website, email or via telephone, inputting relevant details into the database, maintaining accurate participant details on the database.</span></li>\n<li><span style=\"font-size: 15px\"> Liaise with appropriate staff members regarding potential participants suitability.</span></li>\n<li><span style=\"font-size: 15px\"> Contribute to diversifying and expanding the population of participants on the database by focusing on specific demographic groups such as the elderly or post-menopausal.</span></li>\n<li><span style=\"font-size: 15px\"> Coordinate the scheduling of provisional screenings and pre-screen appointments for potential volunteers, ensuring the VR Project Manager (VRPM) is informed of any changes.</span></li>\n<li><span style=\"font-size: 15px\"> Guiding the participants through the initial recruitment phase to the point they attend the unit for assessment. At which point they are then handed over to the appropriate VRPM. </span></li>\n<li><span style=\"font-size: 15px\"> Able to communicate swiftly and clearly with the study VRPM and marketing manager to ensure they are informed of issues regarding marketing and lead generation of specific studies</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Skills and Experience </span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\"> Experience in a customer service/sales driven role</span></li>\n<li><span style=\"font-size: 15px\"> Excellent communication skills </span></li>\n<li><span style=\"font-size: 15px\"> Proficient in accurately inputting data</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-weight: bold\">Application:</span></p>\n<p><span style=\"font-size: 15px\">If you are interested in the role, please register your details, including a copy of your CV.  Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.</span></p>",
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