Motorcycle Sales Associate (Fit Specialist)

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/2152306/Harley-Davidson-Seacoast-Boston-Rochester/Motorcycle-Sales-Associate-Fit-Specialist",
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    "html_title": "Harley-Davidson - Seacoast, Boston, Rochester - Motorcycle Sales Associate (Fit Specialist)",
    "description_html": "<align-center><strong>Own the Experience. Shape the Ride.</strong></align-center><align-center>If you love motorcycles, thrive on connecting with people, and get fired up helping someone find <em>their</em> perfect fit, this role puts you right in the center of the action. As a <strong>Sales Fit Specialist</strong>, you’re the first impression, the guide, and the trusted advisor who helps riders — new and seasoned — discover the bike that matches their style, skill, and dreams.</align-center><align-center><br></align-center><align-center>This isn’t a traditional sales role. It’s a <strong>relationship-building, lifestyle-driven, high-energy position</strong> where your job is to create unforgettable moments on the showroom floor.</align-center><p><br></p><p><br></p><p><u><strong>Job Data</strong></u></p><p>Job Title: ...........................Fit Specialist</p><p>Department: ......................Sales Department</p><p>Supervisor: .......................Assistant Sales Manager</p><p><br></p><p><u><strong>Summary Description</strong></u></p><p>Provide a prompt, dependable, high-quality experience to all customers in the motorcycle sales department. Ensure that customers are custom fitted to the motorcycle that meets their needs.</p><p><br></p><p><u><strong>Key Results Areas</strong></u></p><p>• Sales Department Operations</p><p>• Customer Service</p><p><br></p><p><u><strong>Major Duties and Responsibilities</strong></u></p><p><strong>1) Sales Department Operations</strong></p><p>• Use floor time effectively to meet customer needs and fit them to the appropriate motorcycle.</p><p>• Take customers on test rides (Demo Rides).</p><p>• Solicit all necessary information from the customers for steps 1 – 5 of the Sales Process (Greet; Probe; Sit-on; Presentation; Sit-down).</p><p>• Present the features &amp; benefits of the dealership.</p><p>• Show each customer advantages of our store versus other competitors.</p><p>• Follow procedures to ensure timely and proper completion of showroom log entries in the CRM System.</p><p>• Maintain at least the minimum requirement of Traffic Log entries, Phone Calls and emails per month defined by the pay plan.</p><p>• Introduce customers to the Assistant Sales Manager (ASM).</p><p>• Introduce new customers to the F&amp;I, Service, Parts, and General Merchandise departments and their personnel.</p><p><strong>2) Customer Service</strong></p><p>• Ensure the in dealership experience is a positive one.</p><p>• Greet customers immediately, in a courteous and friendly manner.</p><p>• Handle telephone transactions quickly, and courteously.</p><p>• Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.</p><p>• Conduct pre-delivery inspection prior to delivery to customer.</p><p>• Handle the motorcycle delivery process to customers. Ensure that they understand the fit and function of the motorcycle they purchase.</p><p>• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.</p><p>• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).</p><p>• Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction.</p><p>• Alert the ASM or the Sales Manager to handle customer complaints or concerns.</p><p>• Attend training sessions to keep current with sales techniques and sales department issues.</p><p><strong>3) Other Duties</strong></p><p>• As Assigned</p><p>Supervisory Responsibilities</p><p>• None</p><p>Commitments</p><p>• Treat all employees and customers fairly, courteously, and with dignity.</p><p>• Model superior customer service behavior for all sales personnel by maintaining</p><p>positive relationships with customers, employees GM and owner(s).</p><p>• Remain current with all Sales department training available by reviewing ProSell &amp; P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the ASM or Sales Manager.</p><p>• Be prompt and available for flexible scheduling.</p><p>• Be honest and fair in all business dealings.</p><p>• Continually learn more about the products and services that the dealership sells. Stay current on motorcycle trends and selling features.</p><p>&nbsp;<strong>*Candidates that have been arrested or convicted of a crime that has not been annulled by a court, need not apply.</strong>&nbsp;</p>",
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      "@type": "JobPosting",
      "title": "Motorcycle Sales Associate (Fit Specialist)",
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      "datePosted": "2026-03-18T13:04:37-05:00",
      "description": "<p>Description</p><align-center><strong>Own the Experience. Shape the Ride.</strong></align-center><align-center>If you love motorcycles, thrive on connecting with people, and get fired up helping someone find <em>their</em> perfect fit, this role puts you right in the center of the action. As a <strong>Sales Fit Specialist</strong>, you’re the first impression, the guide, and the trusted advisor who helps riders — new and seasoned — discover the bike that matches their style, skill, and dreams.</align-center><align-center><br/></align-center><align-center>This isn’t a traditional sales role. It’s a <strong>relationship-building, lifestyle-driven, high-energy position</strong> where your job is to create unforgettable moments on the showroom floor.</align-center><p><br/></p><p><br/></p><p><u><strong>Job Data</strong></u></p><p>Job Title: ...........................Fit Specialist</p><p>Department: ......................Sales Department</p><p>Supervisor: .......................Assistant Sales Manager</p><p><br/></p><p><u><strong>Summary Description</strong></u></p><p>Provide a prompt, dependable, high-quality experience to all customers in the motorcycle sales department. Ensure that customers are custom fitted to the motorcycle that meets their needs.</p><p><br/></p><p><u><strong>Key Results Areas</strong></u></p><p>• Sales Department Operations</p><p>• Customer Service</p><p><br/></p><p><u><strong>Major Duties and Responsibilities</strong></u></p><p><strong>1) Sales Department Operations</strong></p><p>• Use floor time effectively to meet customer needs and fit them to the appropriate motorcycle.</p><p>• Take customers on test rides (Demo Rides).</p><p>• Solicit all necessary information from the customers for steps 1 – 5 of the Sales Process (Greet; Probe; Sit-on; Presentation; Sit-down).</p><p>• Present the features & benefits of the dealership.</p><p>• Show each customer advantages of our store versus other competitors.</p><p>• Follow procedures to ensure timely and proper completion of showroom log entries in the CRM System.</p><p>• Maintain at least the minimum requirement of Traffic Log entries, Phone Calls and emails per month defined by the pay plan.</p><p>• Introduce customers to the Assistant Sales Manager (ASM).</p><p>• Introduce new customers to the F&I, Service, Parts, and General Merchandise departments and their personnel.</p><p><strong>2) Customer Service</strong></p><p>• Ensure the in dealership experience is a positive one.</p><p>• Greet customers immediately, in a courteous and friendly manner.</p><p>• Handle telephone transactions quickly, and courteously.</p><p>• Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.</p><p>• Conduct pre-delivery inspection prior to delivery to customer.</p><p>• Handle the motorcycle delivery process to customers. Ensure that they understand the fit and function of the motorcycle they purchase.</p><p>• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.</p><p>• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).</p><p>• Contact customers using mailing lists, tickler files and personal follow-up to encourage additional sales and ensure customer satisfaction.</p><p>• Alert the ASM or the Sales Manager to handle customer complaints or concerns.</p><p>• Attend training sessions to keep current with sales techniques and sales department issues.</p><p><strong>3) Other Duties</strong></p><p>• As Assigned</p><p>Supervisory Responsibilities</p><p>• None</p><p>Commitments</p><p>• Treat all employees and customers fairly, courteously, and with dignity.</p><p>• Model superior customer service behavior for all sales personnel by maintaining</p><p>positive relationships with customers, employees GM and owner(s).</p><p>• Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the ASM or Sales Manager.</p><p>• Be prompt and available for flexible scheduling.</p><p>• Be honest and fair in all business dealings.</p><p>• Continually learn more about the products and services that the dealership sells. Stay current on motorcycle trends and selling features.</p><p> <strong>*Candidates that have been arrested or convicted of a crime that has not been annulled by a court, need not apply.</strong> </p><p>Requirements</p><p><strong>Qualifications & Job Requirements</strong>:</p><p>• Bachelor’s Degree preferred, not required</p><p>• Passion for Harley-Davidson Motorcycles.</p><p>• Must have a current motorcycle license or have the desire to get one.</p><p>• Must have the ability to get along with a broad customer base.</p><p>• High energy level.</p><p>• Excellent communication skills.</p><p>• Knowledge and experience with Harley-Davidson motorcycles, and other</p><p>products sold by the dealership, or the demonstrated ability to quickly learn them.</p><p>• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.</p><p><br/></p><p><strong>Physical Demands</strong></p><p>• The noise level in the work environment is occasionally loud.</p><p>• Requires the ability to balance and push a 900 lb. motorcycle.</p><p>• Required to spend the majority of the day on your feet.</p><p><br/></p><p><strong>Working Conditions</strong></p><p>• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other</p><p>toxic materials commonly found in a motor vehicle service department.</p><p>• Occasionally, exposed to exhaust fumes or other airborne particles.</p>",
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    "requirements_html": "<p><strong>Qualifications &amp; Job Requirements</strong>:</p><p>• Bachelor’s Degree preferred, not required</p><p>• Passion for Harley-Davidson Motorcycles.</p><p>• Must have a current motorcycle license or have the desire to get one.</p><p>• Must have the ability to get along with a broad customer base.</p><p>• High energy level.</p><p>• Excellent communication skills.</p><p>• Knowledge and experience with Harley-Davidson motorcycles, and other</p><p>products sold by the dealership, or the demonstrated ability to quickly learn them.</p><p>• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.</p><p><br></p><p><strong>Physical Demands</strong></p><p>• The noise level in the work environment is occasionally loud.</p><p>• Requires the ability to balance and push a 900 lb. motorcycle.</p><p>• Required to spend the majority of the day on your feet.</p><p><br></p><p><strong>Working Conditions</strong></p><p>• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other</p><p>toxic materials commonly found in a motor vehicle service department.</p><p>• Occasionally, exposed to exhaust fumes or other airborne particles.</p>",
    "requirements_text": "Qualifications & Job Requirements :\n • Bachelor’s Degree preferred, not required\n • Passion for Harley-Davidson Motorcycles.\n • Must have a current motorcycle license or have the desire to get one.\n • Must have the ability to get along with a broad customer base.\n • High energy level.\n • Excellent communication skills.\n • Knowledge and experience with Harley-Davidson motorcycles, and other\n products sold by the dealership, or the demonstrated ability to quickly learn them.\n • Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.\n Physical Demands\n • The noise level in the work environment is occasionally loud.\n • Requires the ability to balance and push a 900 lb. motorcycle.\n • Required to spend the majority of the day on your feet.\n Working Conditions\n • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other\n toxic materials commonly found in a motor vehicle service department.\n • Occasionally, exposed to exhaust fumes or other airborne particles."
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