Customer Care Representative

{
  "content_hash": "fcb88a2f9e9bf3f59ff0701cec4ab44ac4b504c45bc1e6f5be6760bd227fd0d3",
  "source_hash": "d854682d741c812a6a2f3281d8a2aadaaf9e77148c1b608d306bbdb2a1470312",
  "last_changed_at": "2026-06-03T10:08:01.177Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Brooklyn, NY 11231; Fort Lauderdale, FL 33309; 120 3rd Street, Brooklyn, NY, 11231, USA",
    "city": "Brooklyn",
    "region": "NY",
    "country": "United States",
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  "salary_max": 25,
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  "inferred_at": "2026-06-06T09:54:10.979Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Brooklyn, NY 11231; Fort Lauderdale, FL 33309; 120 3rd Street, Brooklyn, NY, 11231, USA",
      "city": "Brooklyn",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

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    "jobId": 259909,
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    "jobTitle": "Customer Care Representative",
    "location": "Brooklyn, NY 11231",
    "startDate": "",
    "clientCode": "0XX13",
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/></p>\n\n<h1><strong>Job Title: Customer Care Representative</strong></h1>\n\n<p><strong>Department:</strong>&nbsp;Customer Care Team</p>\n\n<p><strong>The TGI Story</strong></p>\n\n<p>A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today&rsquo;s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.</p>\n\n<p>TGI&rsquo;s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.</p>\n\n<p>https://www.tgioa.com/</p>\n\n<p><strong>Summary:&nbsp;</strong>As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.</p>\n\n<p><strong>Primary Duties and Responsibilities:</strong></p>\n\n<ul>\n\t<li>Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.</li>\n\t<li>Provide brief, professional, and consistent customer communications.</li>\n\t<li>Place customer service and supply orders appropriately in IMS / e-Automate system.</li>\n\t<li>Ensure data integrity when placing orders, including confirming customer information.</li>\n\t<li>Ensure the correct number of supplies are being shipped to customers.</li>\n\t<li>Identifying customers&rsquo; needs, clarifying information, researching every issue, and providing solutions.</li>\n\t<li>Performs other duties as required.</li>\n</ul>\n\n<p><strong>Qualifications:</strong></p>\n\n<ul>\n\t<li>HS Degree or above</li>\n\t<li>At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.</li>\n\t<li>Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)</li>\n\t<li>Proficient with MS Office programs</li>\n\t<li>Ability to multi-task, set priorities and manage time effectively</li>\n\t<li>Industry experience is preferred but not required</li>\n</ul>\n\n<p><strong>Skills &amp; Abilities:</strong></p>\n\n<ul>\n\t<li>Customer-service driven approach with pleasant phone demeanor</li>\n\t<li>Strong written and verbal communication skills, along with active listening</li>\n\t<li>Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation</li>\n\t<li>Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently</li>\n\t<li>Works well within a team</li>\n\t<li>Must have good attendance, reliability, and punctuality</li>\n</ul>\n\n<p><strong>Job Type:</strong>&nbsp;Full-time</p>\n\n<p><strong>Pay:</strong>&nbsp;$21.00 - $25.00</p>\n\n<p><strong>Benefits:&nbsp;</strong>Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)</p>\n\n<p><strong>Schedule:</strong><strong>&nbsp;</strong>Monday to Friday <strong>(Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) </strong>with a 30-minute lunch break.</p>\n\n<p><strong>Work Location:&nbsp;</strong>In-person: Brooklyn, NY <strong>OR </strong>Fort Lauderdale, FL</p>\n\n<p><span style=\"display:block; font-size:10px\"><strong>EEO Statement</strong></span></p>\n\n<p><span style=\"display:block; font-size:10px\">We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</span></p>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Care Representative\",\"identifier\":\"J0XX13259909\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A81E24EFD44C464AD2D937A40A67BEC3/jobs/259909\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":21,\"maxValue\":25,\"unitText\":\"\"}},\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: Brooklyn, NY 11231Salary Range: $21.00 - $25.00 Hourly\\n\\nJob Title: Customer Care Representative\\n\\nDepartment:&nbsp;Customer Care Team\\n\\nThe TGI Story\\n\\nA second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today&rsquo;s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.\\n\\nTGI&rsquo;s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.\\n\\nhttps://www.tgioa.com/\\n\\nSummary:&nbsp;As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.\\n\\nPrimary Duties and Responsibilities:\\n\\n\\n\\tField incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. 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Strong phone presence.\\n\\tFamiliarity with CRM systems and practices (e-Automate and/or e-Views is a plus)\\n\\tProficient with MS Office programs\\n\\tAbility to multi-task, set priorities and manage time effectively\\n\\tIndustry experience is preferred but not required\\n\\n\\nSkills &amp; Abilities:\\n\\n\\n\\tCustomer-service driven approach with pleasant phone demeanor\\n\\tStrong written and verbal communication skills, along with active listening\\n\\tProfessional presentation; is approachable, enthusiastic and displays a high level of self-motivation\\n\\tGood time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently\\n\\tWorks well within a team\\n\\tMust have good attendance, reliability, and punctuality\\n\\n\\nJob Type:&nbsp;Full-time\\n\\nPay:&nbsp;$21.00 - $25.00\\n\\nBenefits:&nbsp;Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)\\n\\nSchedule:&nbsp;Monday to Friday (Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) with a 30-minute lunch break.\\n\\nWork Location:&nbsp;In-person: Brooklyn, NY OR Fort Lauderdale, FL\\n\\nEEO Statement\\n\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.\\nQualifications\",\"responsibilities\":\"\\n\\nJob Title: Customer Care Representative\\n\\nDepartment:&nbsp;Customer Care Team\\n\\nThe TGI Story\\n\\nA second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today&rsquo;s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.\\n\\nTGI&rsquo;s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.\\n\\nhttps://www.tgioa.com/\\n\\nSummary:&nbsp;As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.\\n\\nPrimary Duties and Responsibilities:\\n\\n\\n\\tField incoming calls from customers seeking to place service calls and supply orders or check on the status of orders. Managing large amounts of inbound and outbound calls in a timely manner.\\n\\tProvide brief, professional, and consistent customer communications.\\n\\tPlace customer service and supply orders appropriately in IMS / e-Automate system.\\n\\tEnsure data integrity when placing orders, including confirming customer information.\\n\\tEnsure the correct number of supplies are being shipped to customers.\\n\\tIdentifying customers&rsquo; needs, clarifying information, researching every issue, and providing solutions.\\n\\tPerforms other duties as required.\\n\\n\\nQualifications:\\n\\n\\n\\tHS Degree or above\\n\\tAt least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales. Strong phone presence.\\n\\tFamiliarity with CRM systems and practices (e-Automate and/or e-Views is a plus)\\n\\tProficient with MS Office programs\\n\\tAbility to multi-task, set priorities and manage time effectively\\n\\tIndustry experience is preferred but not required\\n\\n\\nSkills &amp; Abilities:\\n\\n\\n\\tCustomer-service driven approach with pleasant phone demeanor\\n\\tStrong written and verbal communication skills, along with active listening\\n\\tProfessional presentation; is approachable, enthusiastic and displays a high level of self-motivation\\n\\tGood time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently\\n\\tWorks well within a team\\n\\tMust have good attendance, reliability, and punctuality\\n\\n\\nJob Type:&nbsp;Full-time\\n\\nPay:&nbsp;$21.00 - $25.00\\n\\nBenefits:&nbsp;Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)\\n\\nSchedule:&nbsp;Monday to Friday (Willingness to work 8AM - 4:30PM OR 8:30AM - 5PM) with a 30-minute lunch break.\\n\\nWork Location:&nbsp;In-person: Brooklyn, NY OR Fort Lauderdale, FL\\n\\nEEO Statement\\n\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TGI MAIN COMPANY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"120 3rd Street\",\"addressLocality\":\"Brooklyn\",\"addressRegion\":\"NY\",\"postalCode\":11231,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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