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HomeCompaniesMcAfee Heating and Air ConditioningCall Center & Dispatch Manager

Call Center & Dispatch Manager

McAfee Heating and Air Conditioning · Kettering, OH · Active · Greenhouse

Job facts

FieldValue
CompanyMcAfee Heating and Air Conditioning
TitleCall Center & Dispatch Manager
Normalized title-
Department / teamCall Center
LocationKettering, OH, United States
Work model-
Employment type-
SalarySalary
Statusactive
ATS providerGreenhouse
Posted / first seen2026-05-27 / 2026-05-29
Changed / last seen2026-06-19 / 2026-06-23

Related slices

PageWhat it containsOpen
Company jobsActive postings from McAfee Heating and Air Conditioning.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Greenhouse.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kettering.Open
Department jobsActive postings in Call Center.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyMcAfee Heating and Air Conditioning
Source6be08502-6714-4e5c-bbfe-79d61ec823a4
ATS providerGreenhouse

Description

Overview Are you a strong leader who thrives in a fast-paced environment, loves building high-performing teams, and takes pride in delivering an exceptional customer experience? We’re growing our business and looking for an experienced Call Center & Dispatch Manager to help lead the next phase of our company’s growth. This is an opportunity to join a company that values teamwork, accountability, leadership, and professional development — where your voice matters and your impact is seen every day. If you’re passionate about coaching people, improving operations, and creating an organized, customer-focused culture, we’d love to meet you! Key Responsibilities Lead daily operations across customer service, scheduling and dispatching teams. Drive booking rates, conversion performance, and customer experience metrics. Develop and execute operational strategies aligned with growth and revenue targets Coach and develop individuals on your team Oversee workforce planning, reporting, and performance management Optimize CRM and call center technology, including ServiceTitan Partner with Field Operations, Sales and Service Managers to ensure seamless service delivery Serve as escalation point for high-impact customer issues Qualifications Experience managing and leading a team of 5-15 call center and/or dispatch professionals Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades Experience in HVAC, electrical, plumbing, sewer trades preferred Strong reporting and performance management skills Experience with ServiceTitan, or similar CRM and Microsoft Office Benefits Competitive pay with department bonus Medical, dental, and vision insurance. 401(k) with company match. Company paid life insurance Paid time off and holidays Company cookouts and team events Ongoing training and career advancement opportunities Work Environment: This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #MCA Pay Range $65,000 — $85,000 USD

Full job record

Job ID45f746ed802e097c7cf0afe900b8c438d63c1e3f
Org IDaf7646d3-d0aa-4b1f-a817-ca8f0217d775
Source ID6be08502-6714-4e5c-bbfe-79d61ec823a4
Board ID6be08502-6714-4e5c-bbfe-79d61ec823a4
Providergreenhouse
Provider Job Key5231357008
TitleCall Center & Dispatch Manager
Normalized Title
Statusactive
Activeyes
Location TextKettering, OH
DepartmentCall Center
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionOH
CityKettering
Salary RawSalary
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://job-boards.greenhouse.io/mcafee/jobs/5231357008
Apply URLhttps://job-boards.greenhouse.io/mcafee/jobs/5231357008
First Seen At2026-05-29 22:59:55Z
Last Seen At2026-06-23 07:35:05Z
Last Checked At2026-06-23 07:35:05Z
Last Changed At2026-06-19 07:35:07Z
Inactive At
Source Posted At2026-05-27 18:42:57Z
Source Updated At2026-06-18 20:44:28Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=greenhouse/board=mcafee/date=2026-06-23/2026-06-23T07-35-05-549Z-93ad1e0761a922b11ac0840d7250b1810f5f1096de6f4cafba0dbadea841bf68.json
Event Fields
{
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  "source_hash": "0ed976aa178eb2609bd9a6013bfd52633a95fcc527217d9b3e0a51513e166ff4",
  "last_changed_at": "2026-06-19T07:35:07.686Z",
  "active_status": "active"
}
Parsed Structured
{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Kettering, OH",
    "city": "Kettering",
    "region": "OH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T07:35:05.623Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Kettering, OH",
      "city": "Kettering",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "title": "Call Center & Dispatch Manager",
  "offices": [
    {
      "id": 4053497008,
      "name": "McAfee - Dayton",
      "location": null,
      "child_ids": [],
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  ],
  "language": "en",
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  },
  "metadata": [
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      "id": 4336681008,
      "name": "Compensation Type",
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      "value_type": "single_select"
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      "name": "Salary Range",
      "value": {
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        "max_value": "85000.0",
        "min_value": "65000.0"
      },
      "value_type": "currency_range"
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      "id": 4336683008,
      "name": "Remote Position",
      "value": false,
      "value_type": "yes_no"
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      "name": "Commission Eligible",
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      "value_type": "yes_no"
    },
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      "id": 4336793008,
      "name": "Bonus Eligible",
      "value": false,
      "value_type": "yes_no"
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    {
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      "name": "Position Type",
      "value": "SG&A",
      "value_type": "single_select"
    },
    {
      "id": 4856532008,
      "name": "Division",
      "value": "Midwest Region",
      "value_type": "single_select"
    },
    {
      "id": 5068450008,
      "name": "EEO Establishment",
      "value": "E14 - McAfee",
      "value_type": "single_select"
    },
    {
      "id": 4844001008,
      "name": "Location Codes",
      "value": "E14 - McAfee-Dayton",
      "value_type": "single_select"
    }
  ],
  "updated_at": "2026-06-18T16:44:28-04:00",
  "departments": [
    {
      "id": 4013138008,
      "name": "Call Center",
      "child_ids": [],
      "parent_id": null
    }
  ],
  "company_name": "McAfee Heating and Air Conditioning",
  "requisition_id": 4480124008,
  "first_published": "2026-05-27T14:42:57-04:00",
  "application_deadline": null
}
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