Home › Companies › McAfee Heating and Air Conditioning › Call Center & Dispatch Manager
Call Center & Dispatch Manager
McAfee Heating and Air Conditioning · Kettering, OH · Active · Greenhouse
Job facts
| Field | Value |
|---|---|
| Company | McAfee Heating and Air Conditioning |
| Title | Call Center & Dispatch Manager |
| Normalized title | - |
| Department / team | Call Center |
| Location | Kettering, OH, United States |
| Work model | - |
| Employment type | - |
| Salary | Salary |
| Status | active |
| ATS provider | Greenhouse |
| Posted / first seen | 2026-05-27 / 2026-05-29 |
| Changed / last seen | 2026-06-19 / 2026-06-23 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from McAfee Heating and Air Conditioning. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Greenhouse. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Kettering. | Open |
| Department jobs | Active postings in Call Center. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | McAfee Heating and Air Conditioning |
| Source | 6be08502-6714-4e5c-bbfe-79d61ec823a4 |
| ATS provider | Greenhouse |
Description
Overview
Are you a strong leader who thrives in a fast-paced environment, loves building high-performing teams, and takes pride in delivering an exceptional customer experience? We’re growing our business and looking for an experienced Call Center & Dispatch Manager to help lead the next phase of our company’s growth. This is an opportunity to join a company that values teamwork, accountability, leadership, and professional development — where your voice matters and your impact is seen every day. If you’re passionate about coaching people, improving operations, and creating an organized, customer-focused culture, we’d love to meet you!
Key Responsibilities
Lead daily operations across customer service, scheduling and dispatching teams.
Drive booking rates, conversion performance, and customer experience metrics.
Develop and execute operational strategies aligned with growth and revenue targets
Coach and develop individuals on your team
Oversee workforce planning, reporting, and performance management
Optimize CRM and call center technology, including ServiceTitan
Partner with Field Operations, Sales and Service Managers to ensure seamless service delivery
Serve as escalation point for high-impact customer issues
Qualifications
Experience managing and leading a team of 5-15 call center and/or dispatch professionals
Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades
Experience in HVAC, electrical, plumbing, sewer trades preferred
Strong reporting and performance management skills
Experience with ServiceTitan, or similar CRM and Microsoft Office
Benefits
Competitive pay with department bonus
Medical, dental, and vision insurance.
401(k) with company match.
Company paid life insurance
Paid time off and holidays
Company cookouts and team events
Ongoing training and career advancement opportunities
Work Environment:
This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.
#MCA
Pay Range $65,000 — $85,000 USD
Full job record
| Job ID | 45f746ed802e097c7cf0afe900b8c438d63c1e3f |
| Org ID | af7646d3-d0aa-4b1f-a817-ca8f0217d775 |
| Source ID | 6be08502-6714-4e5c-bbfe-79d61ec823a4 |
| Board ID | 6be08502-6714-4e5c-bbfe-79d61ec823a4 |
| Provider | greenhouse |
| Provider Job Key | 5231357008 |
| Title | Call Center & Dispatch Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Kettering, OH |
| Department | Call Center |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Kettering |
| Salary Raw | Salary |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://job-boards.greenhouse.io/mcafee/jobs/5231357008 |
| Apply URL | https://job-boards.greenhouse.io/mcafee/jobs/5231357008 |
| First Seen At | 2026-05-29 22:59:55Z |
| Last Seen At | 2026-06-23 07:35:05Z |
| Last Checked At | 2026-06-23 07:35:05Z |
| Last Changed At | 2026-06-19 07:35:07Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 18:42:57Z |
| Source Updated At | 2026-06-18 20:44:28Z |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=greenhouse/board=mcafee/date=2026-06-23/2026-06-23T07-35-05-549Z-93ad1e0761a922b11ac0840d7250b1810f5f1096de6f4cafba0dbadea841bf68.json |
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