Integrations Support Specialist

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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">LOCATION: </strong></b><span style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">Lehi, UT</span></h3><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">POSITION OVERVIEW:</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">As an Integrations &amp; Automation Support Specialist at Opiniion, you'll be the go-to person for helping our clients get connected, stay connected, and get the most out of our platform. This is primarily a client-facing support role — you'll spend most of your time troubleshooting integration issues, guiding clients through configurations, and resolving technical questions via tickets and direct communication.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Beyond day-to-day support, you'll also build and maintain automations using tools like n8n and other no-code/low-code platforms to improve how integrations run and reduce manual work across the team.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">The ideal candidate has 1–2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer — but you should be comfortable digging into technical problems, learning new tools quickly, and communicating clearly with both clients and internal teams.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">RESPONSIBILITIES:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Client Support (Primary Focus)</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Serve as the primary point of contact for client integration questions, issues, and onboarding</span></li><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Troubleshoot and resolve integration-related support tickets in a timely and professional manner</span></li><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Guide clients through integration setup, configuration, and best practices</span></li><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Train clients and internal team members on how to use and troubleshoot integrations</span></li><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Document bugs and feature requests with clear technical details and reproducible steps, escalating to the Product and Project Management teams as neede</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">d</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Automation &amp; Integration Work</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Build, configure, and maintain automations using n8n and other no-code/low-code tools</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Set up and manage integrations between Opiniion's platform and external systems used by clients</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Map and transform data between systems to ensure accurate and reliable data flow</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Identify opportunities to automate repetitive processes and improve integration reliability</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Maintain clear documentation for all integration configurations, workflows, and troubleshooting steps</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Collaboration</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Work closely with Customer Success, Product, and Engineering teams to surface and communicate client-reported issues</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Provide integration-specific context to help internal teams evaluate and prioritize reported issues or feature requests</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Contribute ideas for improving the overall client integration experience</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">QUALIFICATIONS:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(55,65,81);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Minimum of 1-2 years of experience in an Integrations Support Specialist role or a similar capacity.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">1–2 years of experience in a technical support, SaaS support, or client-facing technical role</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Comfortable working with no-code/low-code automation tools (n8n, Zapier, Make, or similar)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Familiarity with basic API concepts (REST, webhooks) at a conceptual level — you don't need to write code, but you should understand how systems talk to each other</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Strong troubleshooting instincts and attention to detail</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Clear, professional communicator — both written and verbal</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Self-starter who can manage a support queue and prioritize without constant direction</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(55,65,81);font-size:11pt;white-space:pre-wrap;\">Genuine interest in AI tools and a desire to incorporate them into daily work</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(55,65,81);font-size:12pt;white-space:pre-wrap;\">PAY RANGE: $18-$20/hour (DOE) </strong></b></h3><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">OPINIION’S CULTURE:&nbsp;</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined \"Funfessional\"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">BENEFITS SNAPSHOT:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Pre-tax Health Spending Accounts (HSA).</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Paid Parental Leave for all new parents (including adoption or foster care).</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Unlimited Time Off policies.&nbsp;</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">10 Paid Holidays annually.</span></li><li style=\"color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Monthly Gym Reimbursement benefit.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">*Note that the above benefits are available only to full-time employees of Opiniion*</span></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and&nbsp; pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</em></i></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!</em></i></p><hr>"
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