App Support Specialist - Entry Level

{
  "content_hash": "aca1af2b7f3f2bb2a305fd0245fceb5e08255ea8025471c10b77d76a2547dbaf",
  "source_hash": "797fccb5d13e72be4b1227cf3101e2e70a4ccf7bd622d5a2b66f1184002ef50c",
  "last_changed_at": "2026-05-30T06:04:28.612Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dublin, Co. Dublin, D2, Ireland",
    "city": "Dublin",
    "region": "Co. Dublin",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:17:03.582Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dublin, Co. Dublin, D2, Ireland",
      "city": "Dublin",
      "region": "Co. Dublin",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "53",
    "isRemote": null,
    "location": {
      "city": "Dublin",
      "state": "Co. Dublin"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18628",
    "locationType": "2",
    "jobOpeningName": "App Support Specialist - Entry Level",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dublin",
      "state": "Co. Dublin",
      "postalCode": "D2",
      "addressCountry": "Ireland"
    },
    "datePosted": "2024-06-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: #0d0d0d; font-size: var(--font-size-medium,15px);\"> </span></p>\n<p><span style=\"color: #0d0d0d;\"><span style=\"font-size: 18px; font-weight: bold;\">💼 The Scoop on the Role: </span></span></p>\n<p><br></p>\n<p><span>Join us in the heart of Grouper's Platform Ops Team! As our Applications Support Specialist, you'll dive into the world of end user analytics apps, serving a global userbase. From running our helpdesk to collaborating with stakeholders, you'll be the hero ensuring smooth sailing for our users worldwide!</span></p>\n<p><br></p>\n<p><br></p>\n<p>The role's areas of focus:</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold;\">Team Collaboration:</span> Function effectively in a team environment while demonstrating self-motivation and the ability to work independently.</li>\n<li><span style=\"font-weight: bold;\">Customer Support:</span> Resolve customer requests initiated through various support channels, including telephone and online support requests.</li>\n<li><span style=\"font-weight: bold;\">Incident Management:</span> Respond to incidents according to SLAs, ensuring timely ticket completion with minimal disruption to customers.</li>\n<li><span style=\"font-weight: bold;\">Issue Troubleshooting:</span> Troubleshoot issues on business-critical systems to ensure smooth operations.</li>\n<li><span style=\"font-weight: bold;\">Internal Coordination:</span> Liaise with internal teams such as Data Science, Core Engineering, Product, and Sales to fulfill customer requests.</li>\n<li><span style=\"font-weight: bold;\">Preventative Maintenance:</span> Perform scheduled preventative maintenance and systems administration tasks.</li>\n<li><span style=\"font-weight: bold;\">Collaborative Environment:</span> Contribute to a fast-paced and highly collaborative team-based work environment.</li>\n<li><span style=\"font-weight: bold;\">Product Knowledge:</span> Develop in-depth product knowledge to effectively support end users.</li>\n<li><span style=\"font-weight: bold;\">Vendor Interaction:</span> Work closely with end-users and third-party suppliers to address support needs.</li>\n<li><span style=\"font-weight: bold;\">Service Transition:</span> Collaborate with project teams and application/service transition teams to ensure smooth implementation of new services and upgrades.</li>\n<li><span style=\"font-weight: bold;\">Process Enhancement:</span> Contribute to the development and enhancement of the applications support process.</li>\n<li><span style=\"font-weight: bold;\">Documentation:</span> Maintain detailed technical documentation of incidents/tickets and their resolutions.</li>\n<li><span style=\"font-weight: bold;\">Service Improvement:</span> Demonstrate a continuous improvement mindset, with a focus on automating repetitive tasks for efficiency.</li>\n<li><span style=\"font-weight: bold;\">Problem Resolution:</span> Provide thorough support and problem resolution for customers.</li>\n<li><span style=\"font-weight: bold;\">Customer Communication:</span> Keep customers informed of progress and manage exceptions effectively.</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: #0d0d0d;\"><span style=\"font-size: 18px; font-weight: bold;\">📈What We're Looking For: </span><span>Support Superhero! From managing our helpdesk to collaborating with stakeholders, you'll be the champion ensuring smooth sailing for our users worldwide! Here's what we're searching for:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold;\">Experience:</span> Graduate, or Minimum 6 months to 1 year of experience in a relevant area.</li>\n<li><span style=\"font-weight: bold;\">Self-Motivation:</span> Self-motivated individual with the ability to work independently or as part of a team.</li>\n<li><span style=\"font-weight: bold;\">Deadline Oriented:</span> Capable of working under pressure to tight deadlines, demonstrating drive and commitment to delivery.</li>\n<li><span style=\"font-weight: bold;\">IT Service Management:</span> Familiarity with the fundamentals of IT Service Management.</li>\n<li><span style=\"font-weight: bold;\">ITSM Service Desk Management:</span> Experience in managing Zendesk or similar customer support platforms.</li>\n<li><span style=\"font-weight: bold;\">Cloud Deployment:</span> Knowledge of cloud deployment models and validation of post-deployment service operations.</li>\n<li><span style=\"font-weight: bold;\">Communication Skills:</span> Excellent documentation, reporting, communication, and interpersonal skills are essential.</li>\n<li><span style=\"font-weight: bold;\">Digital Security Awareness:</span> Strong awareness of digital security practices and protocols<br></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: #0d0d0d;\"><span style=\"font-size: 18px; font-weight: bold;\">🎲 The Perfect Match: </span><span>If you possess some of these skills, Grouper is excited to hear from you! </span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold;\">ITSM or ITIL Certification:</span> Possession of IT Service Management (ITSM) Certification, such as ITIL or knowledge of the same</li>\n<li><span style=\"font-weight: bold;\">Audit/Risk and Control Frameworks:</span> Exposure to Audit, Risk, and Control frameworks, for example, ISO 27001 or simillar.<br></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: #0d0d0d; font-size: 18px; font-weight: bold;\">🚀Meet Grouper:</span></p>\n<p><span style=\"color: #0d0d0d; font-size: 15px;\"><span>We are our customers' trusted partner in the exciting world of safeguarding data, strengthening cybersecurity, and strategic consulting.  We lead the way in ensuring data integrity, securing information, and navigating regulatory compliance with <span style=\"color: #0d0d0d;\">confidence</span>. </span></span><span style=\"color: #0d0d0d; font-size: 15px;\"><span>With a blend of technical expertise and clever thinking, we redefine GRC and IT strategies, empowering organisations to shine. From wielding cyber-superpowers to mastering security frameworks like ISO 27001:2013 and NIST, we're certified wizards ready to chart a course to success, strengthen defenses, and turn challenges into opportunities to excel. </span></span></p>\n<p><br></p>\n<p><span style=\"color: #0d0d0d; font-size: 15px;\"><span>So whether our customers are battling cyber dragons or navigating the tumultuous seas of change, Gruper is their trusted ally on the journey to greatness.</span></span></p>\n<p><br></p>\n<p><span>🎉💬 <span style=\"color: #0d0d0d; font-size: 18px; font-weight: bold;\">Join Grouper:</span></span></p>\n<p><span>Are you ready to take on this challenge? We're on the lookout for talented individuals to join our team. If you're passionate about providing exceptional support and thrive in a fast-paced environment, we want to hear from you! 🥇</span></p>\n<p><br></p>",
    "compensation": null,
    "departmentId": "18628",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "App Support Specialist - Entry Level",
    "departmentLabel": "Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://grouper.bamboohr.com/careers/53",
    "employmentStatusLabel": "Full-Time"
  }
}