Support Specialist

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  "source_hash": "ad38bb310a8301ccc2914a1e33d0bf6fe50113bb4ac235f232a22176a95fd4c7",
  "last_changed_at": "2026-05-30T06:04:18.972Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Gresham, Oregon, 97030-3359, United States",
    "city": "Gresham",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:35.709Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Gresham, Oregon, 97030-3359, United States",
      "city": "Gresham",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "39",
    "isRemote": null,
    "location": {
      "city": "Gresham",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18661",
    "locationType": "0",
    "jobOpeningName": "Support Specialist",
    "departmentLabel": "Gresham - Family Shelter",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Gresham",
      "state": "Oregon",
      "postalCode": "97030-3359",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-07",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Shift Available:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">Thursday–Monday (2:30 PM – 10:30 PM)</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Support Specialist ensures the safety, stability, and well-being of families residing in Just Compassion’s 50-unit family shelter. This position provides on-site support, monitors the facility, and assists participants with immediate needs in a calm, trauma-informed, and professional manner.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Support Specialist plays a key role in maintaining a safe, welcoming, and consistent shelter environment while completing documentation and ensuring effective communication between shifts. This position requires sound judgment, empathy, reliability, and the ability to respond appropriately to participant and facility needs.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supports shelter operations by monitoring facility safety, assisting participants, and maintaining a calm and structured environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provides trauma-informed and participant-centered support to families and individuals residing in shelter.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintains accurate documentation, communication, and coordination related to participant needs, incidents, and facility operations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Functions</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor shelter environments to ensure safety, cleanliness, and adherence to shelter expectations and policies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct regular walkthroughs of common areas, participant units, and shelter grounds.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Respond promptly and professionally to participant requests, emergencies, behavioral concerns, or disturbances utilizing trauma-informed and de-escalation practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prepare and serve meals, snacks, or beverages as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with operational readiness tasks to support smooth shelter operations and shift transitions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Document activities, incidents, maintenance concerns, participant interactions, and operational updates accurately and promptly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide clear and detailed shift handoff communication to incoming staff and supervisors.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide supportive listening, emotional support, guidance, and de-escalation assistance to participants experiencing distress or crises.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Encourage respectful community behavior and adherence to shelter expectations and community standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist participants with scheduling support, transportation coordination, and daily needs as appropriate.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Respond to behavioral incidents, medical emergencies, facility alarms, and crisis situations using established emergency and safety protocols.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with supervisors, on-call staff, emergency responders, or external agencies as appropriate during incidents or emergencies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct participant wellness checks and maintain awareness of participant safety and well-being.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain confidentiality, professional boundaries, and participant dignity at all times.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with Program Supervisors, Case Managers, Safety Coordinators, and shelter staff to support continuity of care and coordinated participant services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Attend staff meetings, trainings, and ongoing education related to trauma-informed care, crisis intervention, safety procedures, and shelter operations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain accurate logs, incident reports, facility checklists, and related documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure compliance with organizational policies, confidentiality standards, safety procedures, HMIS requirements, and applicable regulations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Participate in ongoing improvement of shelter systems, operations, and participant services through communication and collaboration.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Apply housing-first, harm reduction, trauma-informed, and participant-centered approaches in all interactions and services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Perform additional duties as assigned in support of shelter operations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High school diploma, GED, or equivalent experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of one (1) year of experience in shelter operations, residential services, human services, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong interpersonal and communication skills with the ability to remain calm and professional under pressure.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Understanding of trauma-informed care, harm reduction, conflict resolution, and de-escalation practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work independently with minimal supervision.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Basic computer, documentation, and report-writing skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to exercise sound judgment and respond appropriately during emergencies or crisis situations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Commitment to trauma-informed care, housing-first principles, and Just Compassion’s mission.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to maintain confidentiality and handle sensitive information appropriately.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working with families experiencing homelessness or housing instability.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Background in behavioral health, crisis response, shelter operations, or social services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bilingual or multilingual abilities including Spanish, Russian, or other languages commonly spoken by participants.</span></li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><br><br></p>",
    "compensation": "$25/hour or DOE",
    "departmentId": "18661",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18511",
    "jobOpeningName": "Support Specialist",
    "departmentLabel": "Gresham - Family Shelter",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://justcompassionewc.bamboohr.com/careers/39",
    "employmentStatusLabel": "Full-Time"
  }
}