Assistant Manager Studio 1

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div data-pasted=\"true\"><p data-pasted=\"true\">As the <strong>Assistant Salon Manager</strong>, you will assist the Salon Manager (SM) and Salon Operations Manager (SOM) in maximizing sales, providing a great experience for guests and team members, and managing the salon in accordance with Juut&rsquo;s operational standards. You will assume responsibility for the operations of the salon as Manager-on-Duty in the absence of the SM and SOM. You will lead the Guest Services team to provide outstanding guest experiences, resolve customer issues, and drive retail product sales.&nbsp;</p><p><br></p><p>At JUUT, we believe in the power of Daymaking. That includes creating clarity, structure, and momentum within the salon so our teams can focus on delivering exceptional experiences to our guests.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><u>Daymaking</u></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Know, believe in, and follow through on Juut&rsquo;s purpose, mission, values, beliefs, and guiding principles</li><li>Be a passionate expert: always continue to learn, serve guests consistently, and maintain integrity</li><li>Make a genuine connection: always be authentic, respectful, compassionate, and fully present</li><li>Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence</li><li>Collaborate with salon leadership team and Creative Hub team in a positive, respectful manner</li></ul><p><br></p><p><u>Guest Service</u></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Promote and monitor service quality through training, feedback, and acting as a positive role model</li><li>Be available to guests to address their questions or concerns</li><li>Ensure that guests are happy with their experience and service</li><li>Create back-up plans to address guests&rsquo; needs in the event of the unexpected</li><li>Empower staff to use their best judgment within Juut guidelines to provide exceptional customer experiences</li><li>Provide feedback to the management team regarding service failures or customer concerns.&nbsp;</li><li>Work estimated 4 desk shifts per week.</li></ul><p style=\"margin-left:.25in;\">&nbsp;</p><p><u>Guest Services Team Leadership</u></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Directly supervise Guest Services team</li><li>Inspire employees to contribute as Daymakers</li><li>Recognize outstanding performance and service</li><li>Provide ongoing, in-the-moment feedback and guidance to team members</li><li>Encourage individual and team development through training and educational opportunities</li><li>Set clear standards consistent with Juut&rsquo;s policies and processes, and hold your team and yourself accountable to those standards (including dress code)</li><li>Keep accurate records of staff training, reviews, and coaching</li><li>Direct quarterly Guest Service Specialist meetings</li></ul><p><br></p><p><u>Staffing &amp; Productivity</u></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Update front of house labor calculator &amp; keep salon management updated on budget for front of house.</li><li>Assist SM and SOM with maintaining salon budgets through appropriate staffing, inventory levels, and expenses</li><li>Ensure that a manager or Team Lead is always present to serve guests and support staff</li><li>Alternate opening and closing shifts with the SM and SOM; some days you will be available to greet staff as they arrive, other days you will be in the salon with the last guest</li><li>Work at front desk at key times to demonstrate best practices</li></ul><p><br></p><p><u>Facility</u></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ensure the front-of-house meets Juut&rsquo;s standards of excellence in cleanliness, product display, etc.</li><li>Communicate repair and maintenance needs to SOM</li></ul><p><br></p><p><strong>What We&rsquo;re Looking For</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Commitment to Juut&rsquo;s values of Creativity, Love, and Passion</li><li>Uncompromising integrity and ethical behavior</li><li>Strong initiative and personal accountability</li><li>Demonstrated leadership skills</li><li>Outstanding customer service skills</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>High School Diploma or equivalent required, secondary schooling preferred</li><li>2+ years managing a team in a salon, spa, or retail environment (college degree in business, management, hospitality, or related program may be considered in lieu of experience)</li><li>Availability to work salon schedule &ndash; nights and weekends required</li><li>Proficiency with common business software, including POS system&nbsp;</li></ul><p><br></p><p><strong>Working Conditions</strong></p><p>Retail salon environment</p><p><strong><br>&nbsp;</strong></p><p><strong>Why JUUT Salonspa</strong></p><ul type=\"disc\"><li>Inclusive, values-driven culture with opportunity for long-term careers</li><li>Competitive benefits, including:<ul type=\"circle\"><li>Paid Time Off</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Employee assistance program</li><li>Life insurance</li><li>Generous employee discount</li></ul></li></ul><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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