Home › Companies › PDW › IT Support Engineer II
IT Support Engineer II
PDW · Denver, CO, United States · On Site · Active · $50,000–$80,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | PDW |
| Title | IT Support Engineer II |
| Normalized title | - |
| Department / team | Information Technology |
| Location | Denver, CO, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $50,000–$80,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from PDW. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Denver. | Open |
| Department jobs | Active postings in Information Technology. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | PDW |
| Source | c9735372-9cae-43fa-b008-3c5248a8b833 |
| ATS provider | Rippling ATS |
Description
company
Company Overview
Performance Drone Works (PDW) is building the next generation of tactical robotic systems used across defense, national security, and public safety missions. We are building a new center of engineering excellence to design our new category of tactical robotic systems and the industrial capacity to deliver them, bringing decisive airpower into the hands of every operator. We are not here to make promises; we are here to deliver real systems with real capabilities for real missions.
You will join a team of operators, engineers, and builders who solve hard problems with humility and focus. We design and produce multi-mission aerial systems that operators trust to perform in real-world conditions, reliably, repeatedly, and at scale. Our approach is grounded in operator-centered design, rapid iteration from field use, and U.S.-based manufacturing. We operate by a clear set of values: Mission First, Aim Farther, Own It, Win Together. This is how we build advantage and how we help protect our service members, our communities, and our country.
Now, we’re entering a new phase of growth and are looking for an IT Support Engineer II to provide reliable, responsive end-user support and contribute to the day-to-day operations of our IT environment.
role
What You’ll Do
· Handle Tier 1/2 incidents involving advanced endpoint issues.
· Perform advanced diagnostics using logs and remote tools.
· Manage device imaging and deployment workflows.
· Write and maintain scripts (PowerShell/Bash).
· Administer Entra /Azure AD identity and access workflows.
· Support endpoint security tools, patching, and encryption.
· Troubleshoot DNS/DHCP/VPN/Wi‑Fi issues.
· Participate in Incident/Problem/Change processes.
· Coordinate with security and engineering teams.
Requirements
· 3+ years enterprise technical support experience.
· Expert Windows/macOS troubleshooting.
· Strong networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).
· Write reliable scripts for inventory, cleanup, policy checks.
· Experience with Entra ID.
· Knowledge of endpoint security practices.
· Designs/optimizes Intune /JAMF device profiles, pilot tests.
· Translates technical detail for non-technical users, proactive updates to KB.
· Must have the ability to obtain and maintain a U.S. Security Clearance.
Preferred
· Network+, Security+, ACSP, or other relevant Microsoft certifications.
· Enterprise deployment experience.
· Experience collaborating with SecOps.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift / carry up to 50 pounds. Must have manual dexterity to operate standard office and IT equipment such as computers, keyboards, servers, and cabling tools. Must be physically capable of installing or replacing workstation and network hardware, tracing cabling in confined spaces, and performing light equipment setup within office or lab environments.
Work Environment
This position primarily operates in a standard office setting with periodic work in lab and manufacturing areas. The role requires use of standard office and IT equipment and may involve occasional access to server racks, networking closets, or production areas.
Limited travel may be required to PDW facilities, test sites, or vendor locations for project or maintenance activities.
The position may involve occasional exposure to non-climate-controlled environments, noise, or dust, and may require personal protective equipment (PPE) when entering production zones.
This is a fast-paced, collaborative environment requiring close coordination with engineering, manufacturing, and information-security teams. Standard work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours activities as operational needs demand.
Benefits
PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include:
· Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
· Safe Harbor 401(K) with company match.
· Paid Parental Leave.
· A work environment that encourages teamwork and innovation.
· Employer provided life insurance.
· Robust Employee Assistant Program (EAP).
· Competitive salary, generous paid time off (PTO), and flexible leave options.
EEO Statement
PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. We ensure a fair and unbiased evaluation for employment for all qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, genetic information, veteran status, or any other characteristic protected by law.
Full job record
| Job ID | 45b13f732faba3c63f1d26ed8953b59e36d9f3b2 |
| Org ID | 964fd033-9fc1-4a65-a50b-3e85ab14e241 |
| Source ID | c9735372-9cae-43fa-b008-3c5248a8b833 |
| Board ID | c9735372-9cae-43fa-b008-3c5248a8b833 |
| Provider | rippling |
| Provider Job Key | c2a0ee82-a9c6-428d-9337-8ae15494bc36 |
| Title | IT Support Engineer II |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Denver, CO, United States |
| Department | Information Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CO |
| City | Denver |
| Salary Raw | USD 50000-80000 YEAR |
| Salary Min | 50,000 |
| Salary Max | 80,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/pdwcareers/jobs/c2a0ee82-a9c6-428d-9337-8ae15494bc36 |
| Apply URL | https://ats.rippling.com/pdwcareers/jobs/c2a0ee82-a9c6-428d-9337-8ae15494bc36 |
| First Seen At | 2026-06-06 08:44:48Z |
| Last Seen At | 2026-06-06 08:44:48Z |
| Last Checked At | 2026-06-06 08:44:48Z |
| Last Changed At | 2026-06-06 08:44:48Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 20:22:42Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=pdwcareers/date=2026-06-06/2026-06-06T08-44-45-557Z-cc97dd21dfb050f8275f2d128ea5fc4e8bfb629d8591cf456fd441881e53937f.json |
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Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Administer Entra /Azure AD identity and access workflows.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Support endpoint security tools, patching, and encryption.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Troubleshoot DNS/DHCP/VPN/Wi‑Fi issues.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Participate in Incident/Problem/Change processes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Coordinate with security and engineering teams.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Requirements</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">3+ years enterprise technical support experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Expert Windows/macOS troubleshooting.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Strong networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Write reliable scripts for inventory, cleanup, policy checks.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience with Entra ID.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Knowledge of endpoint security practices.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Designs/optimizes Intune /JAMF device profiles, pilot tests.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Translates technical detail for non-technical users, proactive updates to KB.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Must have the ability to obtain and maintain a U.S. Security Clearance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Preferred</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Network+, Security+, ACSP, or other relevant Microsoft certifications.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Enterprise deployment experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience collaborating with SecOps.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Physical Requirements</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\">The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift / carry up to 50 pounds. Must have manual dexterity to operate standard office and IT equipment such as computers, keyboards, servers, and cabling tools. Must be physically capable of installing or replacing workstation and network hardware, tracing cabling in confined spaces, and performing light equipment setup within office or lab environments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Work Environment</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This position primarily operates in a standard office setting with periodic work in lab and manufacturing areas. The role requires use of standard office and IT equipment and may involve occasional access to server racks, networking closets, or production areas.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Limited travel may be required to PDW facilities, test sites, or vendor locations for project or maintenance activities.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The position may involve occasional exposure to non-climate-controlled environments, noise, or dust, and may require personal protective equipment (PPE) when entering production zones.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This is a fast-paced, collaborative environment requiring close coordination with engineering, manufacturing, and information-security teams. Standard work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours activities as operational needs demand.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Benefits</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include:</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Safe Harbor 401(K) with company match.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Paid Parental Leave.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">A work environment that encourages teamwork and innovation.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Employer provided life insurance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Robust Employee Assistant Program (EAP).</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Competitive salary, generous paid time off (PTO), and flexible leave options. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">EEO Statement</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. 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