Customer Service Representative (f/m/x)

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  "last_changed_at": "2026-05-30T06:04:19.532Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Innsbruck – Office",
    "city": null,
    "region": null,
    "country": "Innsbruck – Office",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T07:54:20.528Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Innsbruck – Office",
      "city": null,
      "region": null,
      "country": "Innsbruck – Office",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "Innsbruck – Office"
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{}

{
  "id": "2611124",
  "name": "Customer Service Representative (f/m/x)",
  "office": "Innsbruck – Office",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-23T09:49:11+00:00",
  "seniority": "entry-level",
  "department": "Sales Operations & Customer Service",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "Black Diamond Equipment Europe GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "JOIN OUR TEAM",
      "value": "<p style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);text-align:justify;\">Join our Customer Service Team as a <strong>Customer Service Representative (f/m/x)</strong> and help us deliver an outstanding experience to customers across Europe. <br style=\"border:0px solid;margin:0px;\"><span>If you enjoy supporting people, keeping things organized, and working with a team that’s passionate about the outdoors, you’ll feel right at home with us.</span></p><p style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);text-align:justify;\">With your strong attention to detail and commitment to service, you’ll make sure our customers receive exactly what they need – reliably and on time.</p>"
    },
    {
      "name": "YOUR RESPONSIBILITIES",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Provide professional and reliable after-sales support to our wholesale customers across Europe.</li><li style=\"border:0px solid;margin:0px;\">Proactively identify customer needs and ensure outstanding service by responding quickly and effectively to inquiries, resolving issues, and supporting smooth order processing and on-time delivery.</li><li style=\"border:0px solid;margin:0px;\">Support our internal sales team and external sales agents in their daily interactions with retailers – including order books, master data, B2B portal support, and account status updates.</li><li style=\"border:0px solid;margin:0px;\">Build and maintain strong, long-term relationships with our customers based on trust and collaboration.</li><li style=\"border:0px solid;margin:0px;\">Communicate confidently and appropriately across different languages and business cultures – by phone and email.</li></ul>"
    },
    {
      "name": "WHAT YOU IDEALLY BRING WITH YOU",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><span>Fluency in English and German; additional European languages are a plus.</span></li><li><span>Strong communication skills and a proactive, hands‑on mindset.</span></li><li><span>A service‑first attitude and enjoyment in helping others.</span></li><li><span>Calmness and flexibility when things get busy.</span></li><li><span>A reliable, detail‑oriented working style.</span></li><li><span>Confidence with Excel and Outlook; ERP experience is a bonus.</span></li><li><span>Previous experience in customer service or a similar role.</span></li><li><span>A connection to the outdoor or sports world is great — but not required.</span></li></ul>"
    },
    {
      "name": "YOU CAN LOOK FORWARD TO THIS",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">An international, diverse team</strong> where your perspective truly matters.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">Flexible working hours</strong> that allow you to structure your day in a way that works best for you and your team.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">A balanced mix of office and home‑office work</strong>, giving you the flexibility to work in the environment where you’re most productive.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">Attractive employee discounts </strong>to help you save on your favorite products.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">Regular team events and shared activities</strong> that create space for connection, networking, and relaxed moments together.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">Support for your mental well‑being</strong> through 'nilo', offering easy access to professional guidance whenever you need it.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:inherit;font-weight:600;\">A work environment where you can be yourself </strong>– no dress code, plenty of room for your personality, your ideas, and your potential.</li></ul>"
    },
    {
      "name": "READY WHEN YOU ARE!",
      "value": "<span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">We look forward to receiving your application and getting to know you.</span>"
    },
    {
      "name": "LOCATION",
      "value": "Innsbruck"
    },
    {
      "name": "CONTACT",
      "value": "Saskia Malz"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "HR PROCESS"
}